ﻲﻤﻠﻌﻟا ﺚﺤﺒﻟاو ﻲﻟﺎﻌﻟا ﻢﻴﻠﻌﺘﻟا ةرازو
ﺮﻀﻴﺧ ﺪﻤﺤﻣ ﺔﻌﻣﺎﺟ –
ةﺮﻜﺴﺑ -
ﺮﻴﻴﺴﺘﻟا مﻮﻠﻋو ﺔﻳرﺎﺠﺘﻟا و ﺔﻳدﺎﺼﺘﻗﻻا مﻮﻠﻌﻟا ﺔﻴﻠﻛ
ﻢﺴﻗ ﺮﻴﻴﺴﺘﻟا مﻮﻠﻋ
ﻩارﻮﺘﻛد ةدﺎﻬﺷ ﻞﻴﻨﻟ ﺔﻣﺪﻘﻣ ﺔﺣوﺮﻃأ
،مﻮﻠﻋ ﻲﻓ ﺮﻴﻴﺴﺘﻟا مﻮﻠﻋ
ﺼﺨﺗ ــــ ﺺ : تﺎﻤﻈﻨﻤﻟا ﺖﻨﻤﺟﺎﻨﻣ
ﺐﻟﺎﻄﻟا داﺪﻋإ :
فاﺮﺷإ ﺖﺤﺗ رﻮﺘﻛﺪﻟا
:
ﺑــ لﻼ ﻫـ يﺮ
ﺪﻤﺤﻣ ﻲﺸﻳﺮﻗ
ﺔﺸﻗﺎﻨﻤﻟا ﺔﻨﺠﻟ
ﻟا ﺔﻨﺴﻟا
ﺔﻴﻌﻣﺎﺠ
2019 : 20 /
20
يزﺎﺠﺣ ﻞﻴﻋﺎﻤﺳإ
ذﺎﺘﺳأ ةﺮﻜﺴﺑ ﺔﻌﻣﺎﺟ
ﺎﺴﻴﺋر
ﺪﻤﺤﻣ ﻲﺸﻳﺮﻗ
أ ﺮﺿﺎﺤﻣ ذﺎﺘﺳأ
ةﺮﻜﺴﺑ ﺔﻌﻣﺎﺟ
ارﺮﻘﻣو ﺎـﻓﺮﺸﻣ
ﻲﻄﻗأ ةﺮﻫﻮﺟ
أ ﺮﺿﺎﺤﻣ ذﺎﺘﺳأ
ﺔﻌﻣﺎﺟ ةﺮﻜﺴﺑ ﺎﺸﻗﺎﻨﻣ
يﺪﻣﺎﺣ ﺪﻤﺤﻣ
أ ﺮﺿﺎﺤﻣ ذﺎﺘﺳأ
ﺔﻌﻣﺎﺟ ﺔﻨﺗﺎﺑ ﺎﺸﻗﺎﻨﻣ
ﻲﻤﻴﺠﻧ ﻰﺴﻴﻋ
أ ﺮﺿﺎﺤﻣ ذﺎﺘﺳأ
ﻞﺠﻴﺟ ﺔﻌﻣﺎﺟ
ﺎﺸﻗﺎﻨﻣ
نﺎﺤﻳﺮﻟاﻮﺑ قورﺎـﻓ
أ ﺮﺿﺎﺤﻣ ذﺎﺘﺳأ
ةﺎﻴﻣ ﻲﻌﻣﺎﺠﻟا ﺰﻛﺮﻤﻟا
ﺎﺸﻗﺎﻨﻣ
ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ﺔﻴﻠﻤﻋ ﻲﻓ ﺔﻳدﺎﻴﻘﻟا تارﺎﻬﻤﻟا ﺮﺛأ
ﺔﻳدﺎﺼﺘﻗﻻا ﺔﺴﺳﺆﻤﻟﺎﺑ
ﺔﺳارد -
ﺔﻴﻧاﺪﻴﻣ
،لاﺪﻴﺻ ﻲﻋﺎﻨﺼﻟا ﻊﻤﺠﻤﻟﺎﺑ ةﺪﺣو
ﺔﻨﻴﻄﻨﺴﻗ
–
III
ﻢﻠﺳو ﻪﻴﻠﻋ ﷲا ﻰﻠﺻ ﷲا لﻮﺳر لﺎـﻗ " :
ﻞﺟو ﺰﻋ ﷲا ﺮﻜﺸﻳ ﻢﻟ سﺎﻨﻟا ﺮﻜﺸﻳ ﻢﻟ ﻦﻣ "
ﻋ ﻲﻓ ﻼﺟ ،ﷲ ﺪﻤﺤﻟاو ﺮﻜﺸﻟا ﺔﻳاﺪﺒﻟا ــــــــ
لﺎﻤﻛإ ﻲﻓ ،ﻪﻠﻛ ﻞﻀﻔﻟا ﺐﺴﻨﻳ ﻪﻴﻟﺈـﻓ ،ﻩﻼ
– ﻩﺪﺣو ﷲ ﻰﻘﺒﻳ لﺎﻤﻜﻟاو -
ﻞﻤﻌﻟا اﺬﻫ .
رﻮﺘﻛﺪﻟا يذﺎﺘﺳأ ﻰﻟإ ﻪﺟﻮﺗأ ﻲﻨﻧﺈـﻓ ﺪﻌﺑو
"
ﺪﻤﺤﻣ ﻲﺸﻳﺮﻗ
"
ﺮﻜﺸﻟﺎﺑ
ﻢﺗ ﺎﻣ ﺮﻤﺘﺴﻤﻟا ﻪﻤﻋدو ﻪﺗﺮﺑﺎﺜﻣ ﻻﻮﻠـﻓ ،ﻪﻘﺣ تﺎﻤﻠﻛ يأ ﻪﻴﻔﺗ ﻦﻟ يﺬﻟا ﺮﻳﺪﻘﺘﻟاو رﻮﺘﻛﺪﻟا ﻰﻟإ لﻮﺻﻮﻣ ﺮﻜﺸﻟﺎـﻓ ﺎﻫﺪﻌﺑو ،ﻞﻤﻌﻟا اﺬﻫ ة
"
ةﺎﻴﺣ ﻦﻴﻋﺎﻤﺳ ﻦﺑ "
ﻲﺘﻟا
ﺔﺣوﺮﻃﻷا ﻩﺬﻫ داﺪﻋإ ﺔﻠﺣر ﺎﻬﻌﻣ تأﺪﺑ لﻮﺻﻮﻣ ﺮﻜﺸﻟا ﻚﻟﺬﻛ ،
ﺔﻨﺠﻟ ءﺎﻀﻋﻷ
ﺬﻫ ﺔﺸﻗﺎﻨﻣ لﻮﺒﻘﺑ ﻢﻬﻠﻀﻔﺘﻟ ﺔﺸﻗﺎﻨﻤﻟا ﻢﻴﻜﺤﺗ ﺔﻨﺠﻟ ءﺎﻀﻋأ اﺬﻛو ،ﺔﺣوﺮﻃﻷا ﻩ
ﻚﻟﺬﻛو ،ﻪﻴﺟﻮﺗو ﺢﺼﻧ ﻦﻣ ﻢﻬﻨﻣ رﺪﺑ ﺎﻤﻟ نﺎﻴﺒﺘﺳﻻا ﻴﻌﺑ ﻦﻣ ﻢﻫﺎﺳ ﻦﻣ ﻞﻜﻟ
ﺪ وأ
ﻲﻟ ﺎﻧﻮﻋ نﺎﻛ وأ ،ﻞﻤﻌﻟا اﺬﻫ مﺎﻤﺗإ ﻲﻓ ﺐﻳﺮﻗ .
ﺚﺣﺎﺒﻟا
IV
ءاﺪﻫإ
ﻻإ ﺪﺒﻌﻳ ﻻ نﺄﺑ ﻼﻋو ﻞﺟ ﷲا ﺮﻣأ ﻦﻣ ﻰﻟإ نﺎﺴﺣﻹﺎﺑ
ﻲﻓ ﺎﻤﻬﺘﺒﺣﺎﺼﻣو ،ﺎﻤﻬﻴﻟإ
ﺎﻤﻬﻳﺮﻤﻋ ﻲﻓ لﺎﻃأو ﺎﻤﻫﺎـﻔﺷو ﷲا ﺎﻤﻬﻈﻔﺣ ﻲﺑأو ﻲﻣأ ،فوﺮﻌﻤﻟﺎﺑ ﺎﻴﻧﺪﻟا .
نﺎـﻘﺗﻹاو ةﺮﺑﺎﺜﻤﻟا ﻰﻠﻋ ﻲﻨﺘﺜﺣو ﻲﻨﺘﻤﻋدو ،صﻼﺧإ ﻞﻜﺑ ﻲﻨﺗﺪﻧﺎﺳ ﻦﻣ ﻰﻟإ
ﻲﺘﺟوز راﻮﺸﻣ ﻦﻣ ﻰﻘﺒﺗ ﺎﻤﻴﻓ ﻲﻟ ﺎﻧﻮﻋ ﷲا ﺎﻬﻠﻌﺟ ،
.
ءﻼﺑو ءﻮﺳ ﻞﻛ ﻦﻣ ،ﷲا ﺎﻤﻬﻈﻔﺣ ﻢﺜﻴﻫو ،ﺐﻴﻬﺻ ،ياﺪﻟو ﻲﻨﻴﻋ ةﺮﻗ ﻰﻟإ
حﻼﺼﻟاو ﺔﻴﺑﺮﺘﻟﺎﺑ ﺎﻤﻬﻨﻳزو .
تاﻮﺧأو ةﻮﺧإ ﻦﻣ ﻪﻤﺳﺎﺑ ﻞﻛ ﻲﺘﻠﺋﺎﻋ ﻰﻟإ ﻻوأو ﻢﻫدﻻوأو
ﷲا ﻢﻬﻠﻌﺟ ،ﻦﻫد
حﻼـﻔﻟاو ﺮﻴﺨﻟا ﻰﻠﻋ ةﺪﺣاو ﺔﻤﺤﻟ .
ﺮﻴﺧ ،ﻞﻴﻣزو ﻖﻳﺪﺻو ﺐﻳﺮﻗ ﻞﻛ ﻰﻟإ
نﻮﻌﻠﻟ ﺎﺒﻠﻃ باﻮﺑﻷا قﺮﻃ ﺪﻨﻋ ﺪﻨﺳ
دﺎﺷرﻹاو .
لﻼـــــــﺑ
V
ﺺﺨﻠﻣ :
ﺔﺳارﺪﻟا ﻩﺬﻫ ﺖﻓﺪﻫ
ﺔﻳدﺎﻴﻘﻟا تارﺎﻬﳌا ﺮﺛأ ﺔﻓﺮﻌﳌ )
ﺔﻴﻧﺎﺴﻧﻹا ،ﺔﻴﻨﻔﻟا ﺔﻳﺮﻜﻔﻟا ،
( ﰲ ﺔﻴﻠﻤﻋ ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴﻐﺘﻟا ﺮﻈﻧ ﺔﻬﺟو ﻦﻣ
ﲔﻔﻇﻮﳌا ﰲ
ﳎ ﻊﻤ – لاﺪﻴﺻ - ةﺪﺣو ﺔﻨﻴﻄﻨﺴﻗ . ذإ ﺖﻨﻤﻀﺗ ﺔﺳارﺪﻟا
ﻌﺑرأ لﻮﺼﻓ ﺔ
، ﺺﺼﺧ لوﻷا ﻞﺼﻔﻟا
ﺎﻬﻨﻣ ﻷ ﺎﻴﺳﺎﺳ ت
لﻮﺣ تارﺎﻬﳌا ﺔﻳدﺎﻴﻘﻟا
، ﲔﺣ ﰲ لوﺎﻨﺗ
ﻞﺼﻔﻟا ﱐﺎﺜﻟا ﺐﻧاﻮﺟ ﺾﻌﺑ ،ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴﻐﺘﻟا ﺔﻴﻠﻤﻋ
ﺎﻤﻴﻓ ﺚﻟﺎﺜﻟا ﻞﺼﻔﻟا ﰿﺎﻋ
ﻪﺘﻣوﺎﻘﻣ ةﺪﺣ ﻦﻣ ﻒﻴﻔﺨﺘﻟاو ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴﻐﺘﻟا ةرادإو ةدﺎﻴﻗ ﻲﻋﻮﺿﻮﻣ .
ﺎﻣأ ﻟا ﻞﺼﻔﻟا ﻊﺑاﺮ ﻓ نﺎﻜ ﺔﻴﻧاﺪﻴﻣ ﺔﺳارد ﻦﻋ ةرﺎﺒﻋ ﱃإ ﺎﻨﺗدﺎﻗ
ﺔﺳارﺪﻟا ﻞﳏ ﺔﺴﺳﺆﳌا .
تﺮﻜﻴﻟ سﺎﻴﻘﻣ ماﺪﺨﺘﺳﺈﺑ ﺎﻨﻟوﺎﺣ ﺚﻴﺣ ﻲﺳﺎﻤﳋا
ﻞﻴﻠﲢو سﺎﻴﻗ ﻒﻗﻮﻣ
ﳌا ﻔﻇﻮ ﰲ ﲔ ﻞﳏ ﺔﺴﺳﺆﳌا
ﺔﻴﻠﻤﻋ ﰲ ﺎﻫﲑﺛﺄﺗو ﺔﺳارﺪﻟا ﻞﳏ ﺔﺴﺳﺆﳌا ﰲ ﲔﻟوﺆﺴﳌا ىﺪﻟ ﺔﻳدﺎﻴﻘﻟا تارﺎﻬﳌا ﺮﻓاﻮﺗ ﺔﺟرد ﻦﻣ ﺔﺳارﺪﻟا ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴﻐﺘﻟا
.
ﻦﻣ نﻮﻜﻣ نﺎﻴﺒﺘﺳا داﺪﻋإ ﰎ ﺔﺳارﺪﻟا فﺪﻫ ﻖﻴﻘﲢو ﺔﻴﻟﺎﻜﺷﻹا ﻰﻠﻋ ﺔﺑﺎﺟﻺﻟو ﻰﻠﻋ ﻪﻌﻳزﻮﺗو ،ةﺮﻘﻓ 65
ﺎﻔﻇﻮﻣ 173
ﻣ ﻒﻠﺘﳐ ﻦ ﺔﻴﻟﺎﻤﻌﻟا تﺎﻘﺒﻄﻟا
ﺔﺴﺳﺆﳌا ﰲ عﺎﺟﱰﺳا ﻢﺘﻴﻟ ،
ﺔﻟدﺎﻌﻣ ماﺪﺨﺘﺳﺎﺑو ،ﻲﻤﻜﻟا ﻞﻴﻠﺤﺘﻠﻟ ﺎﳊﺎﺻ ﺎﻧﺎﻴﺒﺘﺳا 155
ﺔﻴﻋﺎﻤﺘﺟﻹا مﻮﻠﻌﻠﻟ ﺔﻴﺋﺎﺼﺣﻹا مﺰﳊا ﺞﻣﺎﻧﱪﺑ ﺔﻧﺎﻌﺘﺳﻻﺎﺑو ﺔﺒﺳﺎﻨﳌا ﺔﻴﺋﺎﺼﺣﻹا تاﺮﺷﺆﳌا ﻦﻣ ﺔﻋﻮﻤﳎو دﺪﻌﺘﳌا ﻲﻄﳋا راﺪﳓﻻا
SPSS 25
، ﺞﻣﺎﻧﺮﺑو
Eviews
ذﻮﳕأ رﺎﺒﺘﺧا ﰎ ﺪﻤﺘﻌﳌا ﺔﺳارﺪﻟا ج
اﺬﻛو ﺔﺳارﺪﻟا تﺎﻴﺿﺮﻓ ﻒﻠﺘﳐ ﻰﻠﻋ ﺔﺑﺎﺟﻹا .
ﺔﺳارﺪﻟا تﺎﻴﺿﺮﻓ رﺎﺒﺘﺧﺎﺑ ﻂﺒﺗﺮﻳ ﺎﻣ ﺎﻬﳘأ ﺞﺋﺎﺘﻨﻟا ﻦﻣ ﺔﻠﲨ ﱃإ ﺔﺳارﺪﻟا ﺖﺼﻠﺧ ﲑﺧﻷا ﰲو
، ﺮﺛأ دﻮﺟو تﺪﻛأ ﱵﻟاو
دﺎﻌﺑﻷ ﺔﻴﺋﺎﺼﺣإ ﺔﻟﻻد وذ ﺐﺟﻮﻣ ةدﺎﻴﻘﻟا تارﺎﻬﻣ
) ﺮﻜﻔﻟا تارﺎﻬﳌا ،ﺔﻴﻧﺎﺴﻧﻹا تارﺎﻬﳌا ،ﺔﻴﻨﻔﻟا تارﺎﻬﳌا ﺔﻳ
( ﲑﻴﻐﺘﻟا ﺔﻴﻠﻤﻋ ﰲ
ﻲﻤﻴﻈﻨﺘﻟا . ﲔﺣ ﰲ ﺔﺳارﺪﻟا ﺖﺘﺒﺛأ
ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴﻐﺘﻟا ﺔﻴﻠﻤﻋ ﻮﳓ ﺔﺳارﺪﻟا ﺔﻨﻴﻋ داﺮﻓأ ﲔﺑ ﺔﻴﺋﺎﺼﺣإ ﺔﻟﻻد تاذ قوﺮﻓ دﻮﺟو مﺪﻋ
،ﺲﻨﳉا تاﲑﻐﺘﳌ ىﺰﻌﺗ ﻟا
ﺔﻴﻣﺪﻗﻷا ،ﻲﻔﻴﻇﻮﻟا ﻰﻤﺴﳌا ،ﻲﺳارﺪﻟا ىﻮﺘﺴﳌا ،ﺔﻴﻠﺋﺎﻌﻟا ﺔﻟﺎﳊا ،ﺮـﻤﻌ .
ﻦﻣو ﻞﺟأ حﺎﳒ ﻘﻟا ﻴ ةدﺎ ﰲ ةرادإ ﺘﻟا ﲑﻴﻐ ﻲﻤﻴﻈﻨﺘﻟا ﺔﺳارﺪﻟا ﻞﳏ ﺔﺴﺳﺆﳌا ﰲ
ﻦﻣ ﱵﻟا تﺎﺣاﱰﻗﻻا ﺾﻌﺑ ﱘﺪﻘﺗ ﰎ
ﺎﺴﻣ ﺎ ﺄﺷ ﻋ
ﲔﻟوﺆﺴﳌا ةﺪ
، ةروﺮﺿ ﺎﻫزﺮﺑأ ﻦﻣ ﻞﻌﻟ دإ
ر كا ﺔﻴﳘأ ﲑﻴﻐﺘﻟا ﻖﺜﺒﻨﳌا ﻦﻣ تﺎﺒﻠﻄﺘﻣ ﻊﻗاﻮﻟا
لﻼﺧ ﻦﻣ ةدﺎﻳز
مﺎﻤﺘﻫﻻا
ﺮﻳﻮﻄﺘﺑ ﳌا ارﺎﻬ ت ﺔﻳدﺎﻴﻘﻟا ) ﺔﻳﺮﻜﻔﻟاو ﺔﻴﻧﺎﺴﻧﻹاو ﺔﻴﻨﻔﻟا (
ﻊﻣ ﺔﻴﻠﺧ ءﺎﺸﻧإ ةروﺮﺿ ﲑﻴﻐﺘﻟا ﺔﻴﻠﻤﻋ ةدﺎﻴﻗ ﰲ ﺔﺼﺼﺨﺘﻣ ةﺪﺣو وأ
ﻲﻤﻴﻈﻨﺘﻟا )
ﲑﻴﻐﺘﻟا ةدﺎﻴﻗ ﻖﻳﺮﻓ (
ﺔﺳارﺪﻟا ﻞﳏ ﺔﺴﺳﺆﳌﺎﺑ .
ﺔﻴﺣﺎﺘﻔﻤﻟا تﺎﻤﻠﻜﻟا :
ﺔﻴﻠﻤﻋ ،ﺔﻳﺮﻜﻔﻟا تارﺎﻬﳌا ،ﺔﻴﻧﺎﺴﻧﻹا تارﺎﻬﳌا ،ﺔﻴﻨﻔﻟا تارﺎﻬﳌا ،ﺔﻳدﺎﻴﻘﻟا تارﺎﻬﳌا ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴﻐﺘﻟا
ﺔﺴﺳﺆﳌا ،
ﺔﻳدﺎﺼﺘﻗﻹا .
VI
Summary:
This study aimed at finding out the effect of Leadership Skills (Technical, Human, and Intellectual) on the process of organizational change from the viewpoint of employees in the complex - pharmacy- unit of Constantine. The study included four chapters: the first chapter is devoted to basics about leadership skills; the second dealt with some aspects of the organizational change process and the third dealt with the issues of leadership and management of organizational change and mitigating its resistance. As for the fourth chapter, it was a field study that led us to the institution under study, where we tried to use the Likert pentagon scale to measure and analyze the position of employees in the institution under study from the degree of availability of leadership skills, among officials in the institution under study and its impact on the process of organizational change.
To answer the problem and achieve the goal of the study, a questionnaire consisting of 65 paragraphs was prepared and distributed to 173 Employees from the various classes of workers in the institution, to retrieve 155 valid questionnaires for quantitative analysis, and using multiple linear regression equation and a set of appropriate statistical indicators, and using the statistical packages for social sciences program SPSS 25, and Eviews program the approved study model was tested . as the answer to the various hypotheses of the study.
Finally, the study concluded a set of results, the most important of which are related to testing the study hypotheses. Which confirmed the presence of a positive effect of statistically significant dimensions of leadership skills (technical skills, human skills, intellectual skills) in the process of organizational change from the viewpoint of the individuals in the study sample. While the study demonstrated the absence of statistically significant differences between the study sample individuals towards the process of organizational change due to gender, age, family status, academic level, job title, seniority.
For the sake of the Leadership's success in managing Organizational Change in the Institution under study, some suggestions were made that would help officials, perhaps the most prominent of which is the necessity to realize the importance of Change emanating from the requirements of reality by increasing interest in developing Leadership Skills (Technical, Human and Intellectual) with the need to create a cell or A unit specialized in leading the organizational change process (Change Leadership Team) in the organization under study.
: Keywords
Leadership Skills, Technical Skills, Human Skills, Intellectual Skills, Organizational
Change Process, Economic Entreprise.
سﺮﻬﻓ
تﺎﻳﻮﺘﺤﻤﻟا
X
سﺮـﻬﻓ ﻟا
تﺎﻳﻮﺘﺤﻤ
ﺮﻳﺪﻘﺗو ﺮﻜﺷ
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III
ءاﺪﻫﻹا
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IV
ﺔﻳﺰﻴﻠﺠﻧﻻاو ﺔﻴﺑﺮﻌﻟا ﺔﻐﻠﻟﺎﺑ ﺺﺨﻠﻤﻟا
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VI
تﺎﻳﻮﺘﺤﻤﻟا سﺮﻬﻓ
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X
لواﺪﺠﻟا ﺔﻤﺋﺎﻗ لﺎﻜﺷﻷاو
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-
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XV
ﺔﻣﺪـﻘﻣ
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02
لوﻷا ﻞﺼﻔﻟا
: تارﺎﻬﻤﻟا لﻮﺣ تﺎﻴﺳﺎﺳأ ﺎﻬﺗﺎﻔﻴﻨﺼﺗ ﻢﻫأو ﺔﻳدﺎﻴﻘﻟا
ﻴﻬﻤﺗ ـــﺪ
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25
لوﻷا ﺚﺤﺒﻤﻟا :
يﺮﻜﻔﻟا رﺎﻃﻹا تارﺎﻬﻤﻠﻟ ﻲﻤﻴﻫﺎﻔﻤﻟاو
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26
لوﻷا ﺐﻠﻄﻤﻟا :
ﺔﻴﻫﺎﻣ تارﺎﻬﻤﻟا
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26
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﺎﻬﻧﺎﻛرأ ﻢﻫأو تارﺎﻬﻤﻟﺎﺑ مﺎﻤﺘﻫﻻا بﺎﺒﺳأ
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31
ﺎﺜﻟا ﺐﻠﻄﻤﻟا ﺚﻟ
: ةرﺎﻬﻤﻟا ﺐﻧاﻮﺟ و
طوﺮﺷ ﺎﻬﺑﺎﺴﺘﻛا
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33
ﻲﻧﺎﺜﻟا ﺚﺤﺒﻤﻟا :
ةدﺎﻴﻘﻠﻟ يﺮﻈﻨﻟا ﻞﻴﺻﺄﺘﻟا .
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36
لوﻷا ﺐﻠﻄﻤﻟا :
ﺎﻬﺘﻴﻤﻫأو ةدﺎﻴﻘﻟا مﻮﻬﻔﻣ .
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36
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ةرادﻹاو ةدﺎﻴﻘﻟا ﻦﻴﺑ قﺮﻔﻟا .
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43
ﺎﺜﻟا ﺐﻠﻄﻤﻟا ﺚﻟ
: ﻞﺧاﺪﻣ ﺔﺳارد
ﺔﻴﻟﺎﻌﻓ ةدﺎﻴﻘﻟا
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45
ﺐﻠﻄﻤﻟا ﻊﺑاﺮﻟا
: ﺎﻬﺗﻮﻗ ردﺎﺼﻣو ةدﺎﻴﻘﻟا ﺮﺻﺎﻨﻋ
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47
ﺚﻟﺎﺜﻟا ﺚﺤﺒﻤﻟا :
ﻲﻤﻴﻫﺎﻔﻣ ﻞﺧﺪﻣ ﻟ
ﺔﻳدﺎﻴﻘﻟا تارﺎﻬﻤﻠ
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49
لوﻷا ﺐﻠﻄﻤﻟا :
ﺔﻳدﺎﻴﻘﻟا تارﺎﻬﻤﻟا ﺔﻴﻫﺎﻣ .
. ...
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50
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﻒﻴﻨﺼﺗ تارﺎﻬﻣ
ةدﺎﻴﻘﻟا ﺔﻳرادﻹا
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52
ﺚﻟﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﺔﻳدﺎﻴﻘﻟا تارﺎﻬﻤﻟا ﺔﻴﻤﻨﺗ
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54
ﻟا ﺚﺤﺒﻤﻟا ﻊﺑاﺮ
: ﻟا ﺔﻳدﺎﻴﻘﻟا تارﺎﻬﻤ ﻲﻓ ةﺪﻤﺘﻌﻤﻟا
ﻟا ﺳارﺪ ﺔ
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59
لوﻷا ﺐﻠﻄﻤﻟا :
تارﺎﻬﻤﻟا ﺔﻴﻨﻔﻟا
) ﺔﻴﻨﻘﺘﻟا (
Technical Skills
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60
XI
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Intellectual Skills ﺔ ﻳﺮﻜﻔ ﻟا تارﺎﻬﻤ ﻟا : ﺚﻟﺎﺜﻟا ﺐﻠﻄﻤﻟا
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72
ﻞﺼﻔﻟا ﺔﺻﻼﺧ
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89
ﻲﻧﺎﺜﻟا ﻞﺼﻔﻟا :
ﻰﻟإ ﻞﺧﺪﻣ ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ﻦﻴﻣﺎﻀﻣ ﻢﻫأ
ﺪﻴﻬﻤﺗ
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91
لوﻷا ﺚﺤﺒﻤﻟا :
ﻓاﺪﻫأو ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ﺔﻴﻫﺎﻣ ﻪ
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92
لوﻷا ﺐﻠﻄﻤﻟا :
ﻪﺘﺳارﺪﺑ مﺎﻤﺘﻫﻻا رﻮﻄﺗو ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ﺔﻴﻫﺎﻣ
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92
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا عاﻮﻧأ
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95
ﺚﻟﺎﺜﻟا ﺐﻠﻄﻤﻟا :
بﺎﺒﺳأ ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا
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98
ﻊﺑاﺮﻟا ﺐﻠﻄﻤﻟا :
ﻪﻓاﺪﻫأو ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ﺔﻴﻤﻫأ
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98
ﺜﻟا ﺚﺤﺒﻤﻟا ﻲﻧﺎ
: ﺮﻴﻴﻐﺘﻟا تﺎﻴﺠﻴﺗاﺮﺘﺳاو ﻞﺣاﺮﻣ ﻪﻠﺧاﺪﻣ ﻢﻫأو ﻲﻤﻴﻈﻨﺘﻟا
...
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103
لوﻷا ﺐﻠﻄﻤﻟا :
ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ﻞﺣاﺮﻣ
...
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103
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا تﻻﺎﺠﻣ
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106
ﺚﻟﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ثاﺪﺣإ تﺎﻴﺠﻴﺗاﺮﺘﺳإ
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108
ﻊﺑاﺮﻟا ﺐﻠﻄﻤﻟا :
ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ﻞﺧاﺪﻣ
... ...
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109
ﺚﻟﺎﺜﻟا ﺚﺤﺒﻤﻟا :
ثﺪﺣأ ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا تﺎﻴﻟآو ﻞﺧاﺪﻣ
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126
لوﻷا ﺐﻠﻄﻤﻟا :
ﺔﻓﺮﻌﻤﻟا ةرادإ يﺮﻜﻔﻟا لﺎﻤﻟا سأرو
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127
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﻢﻠﻌﺘﻟا تﺎﻤﻈﻨﻣو ﻲﻤﻴﻈﻨﺘﻟا ﻢﻠﻌﺘﻟا
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131
ﺐﻠﻄﻤﻟا ﺚﻟﺎﺜﻟا
: ﻦـﻴﻜﻤـﺘﻟا
.. ... ...
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135
ﻞﺼﻔﻟا ﺔﺻﻼﺧ
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140
ﺚﻟﺎﺜﻟا ﻞﺼﻔﻟا
: و ةرادإ ﻪﺘﻣوﺎﻘﻣ ﻦﻣ ﺪﺤﻟاو ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ةدﺎﻴﻗ
ﺪﻴﻬﻤﺗ
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142
لوﻷا ﺚﺤﺒﻤﻟا :
ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ةرادإ
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143
لوﻷا ﺐﻠﻄﻤﻟا :
ﺎﻬﺒﻴﻟﺎﺳأو ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ةرادإ مﻮﻬﻔﻣ
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143
XII
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﺮﻴﻴﻐﺘﻟا ةرادإ ﺺﺋﺎﺼﺧ ﺎﻬﺋدﺎﺒﻣو
146
ﺚﻟﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﺔﻤﻈﻨﻤﻟا ﻞﺧاد ﺮﻴﻴﻐﺘﻟا ةرادإ ﺔﻴﻟﻮﺌﺴﻣ
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150
ﻊﺑاﺮﻟا ﺐﻠﻄﻤﻟا :
ﻞﻇ ﻲﻓ ةرادﻹا ةﺮﻴﻐﺘﻤﻟا فوﺮﻈﻟا
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152
ﻲﻧﺎﺜﻟا ﺚﺤﺒﻤﻟا :
ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ﺔﻣوﺎﻘﻣ
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154
لوﻷا ﺐﻠﻄﻤﻟا :
ﺎﻬﺑﺎﺒﺳأو ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ﺔﻣوﺎﻘﻣ مﻮﻬﻔﻣ
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155
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﺔﻣوﺎﻘﻤﻟا ىﻮﻘﻟا عاﻮﻧأ ﺎﻬﺒﻴﻟﺎﺳأو ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻠﻟ
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160
ﺚﻟﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﻦﻣ ﺪﺤﻟا تﺎﻴﺠﻴﺗاﺮﺘﺳا ﻟا ﺮﻴﻴﻐﺘﻟا ﺔﻣوﺎﻘﻣ
ﻲﻤﻴﻈﻨﺘ
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163
ﻊﺑاﺮﻟا ﺐﻠﻄﻤﻟا :
حﺎﺠﻧ تاﻮﻄﺧو ﻞﻣاﻮﻋ ةرادإ
ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا
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167
ﺚﻟﺎﺜﻟا ﺚﺤﺒﻤﻟا :
ﺮﻴﻴﻐﺘﻟا ةدﺎﻴﻗ ﺎﻬﺟذﺎﻤﻧ ﻢﻫأو
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171
لوﻷا ﺐﻠﻄﻤﻟا :
ﻣﺎ ﻫ ﺔﻴ ﺮﻴﻴﻐﺘﻟا ةدﺎﻴﻗ
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171
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﺮﻴﻴﻐﺘﻟا ةدﺎﻴﻗ دﺎﻌﺑأ ﺎﻬﺋدﺎﺒﻣ ﻢﻫأو ﺎﻬﺼﺋﺎﺼﺧ ،
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175
ﺚﻟﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ا ﺮﻴﻴﻐﺘﻟا ةدﺎﻴﻗ جذﺎﻤﻧ ﻲﻤﻴﻈﻨﺘﻟ
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179
ﺐﻠﻄﻤﻟا ﻊﺑاﺮﻟا
: ﺮﻴﻴﻐﺘﻟا ةدﺎﻴﻗ ﺔﻟﻮﻬﺳ ﻢﻫو
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191
ﻞﺼﻔﻟا ﺔﺻﻼﺧ
.. ... ...
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193
ﻞﺼﻔﻟا ﻊﺑاﺮﻟا
: ﻷ ﺔﻴﻧاﺪﻴﻣ ﺔﺳارد ﻊﻤﺠﻤﺑ ﻲﻤﻴﻈﻨﺘﻟا ﺮﻴﻴﻐﺘﻟا ﺔﻴﻠﻤﻋ ﻲﻓ ﺔﻳدﺎﻴﻘﻟا تارﺎﻬﻤﻟا ﺮﺛ
لاﺪﻴﺻ و
ﺣ ﺪة ﺔﻨﻴﻄﻨﺴﻗ
ﺪﻴﻬﻤﺗ
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195
ﺚﺤﺒﻤﻟا لوﻷا
: ﺤﻤﻟ ﺔ ﺔﻣﺎﻋ ﻦﻋ ﻊﻤﺠﻤﻟا ﻲﻋﺎﻨﺼﻟا
لاﺪﻴﺻ
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196
ﺐﻠﻄﻤﻟا لوﻷا
: ةﺄﺸﻧ و رﻮﻄﺗ ﻊﻤﺠﻣ لاﺪﻴﺻ
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196
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﻢﻴﻈﻨﺘﻟا لاﺪﻴﺻ ﻊﻤﺠﻤﻟ ﻲﻠﺧاﺪﻟا
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198
ﺚﻟﺎﺜﻟا ﺐﻠﻄﻤﻟا :
لاﺪﻴﺻ ﻊﻤﺠﻣ ﻦﻋ ةﺮﻈﻧ و
ﺣ ﺪة ﺔﻨﻴﻄﻨﺴﻗ
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203
ﻲﻧﺎﺜﻟا ﺚﺤﺒﻤﻟا :
ﺔﻴﻧاﺪﻴﻤﻟا ﺔﺳارﺪﻟا
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208
لوﻷا ﺐﻠﻄﻤﻟا :
ﺔﺳارﺪﻟا ﺔﻨﻴﻋو ﻊﻤﺘﺠﻣ
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208
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﺔﺳارﺪﻟا ةادأ
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209
XIII
ﺚﻟﺎﺜﻟا ﺚﺤﺒﻤﻟا :
ﺔﻴﺿﺮﻔﻟاو ﺔﺳارﺪﻟا جذﻮﻤﻧأ رﺎﺒﺘﺧاو ﺔﺳارﺪﻟا ﺔﻨﻴﻋ داﺮﻓأ تﺎﺑﺎﺟإ ﻞﻴﻠﺤﺗو ضﺮﻋ ﻰﻟوﻷا ﺔﻴﺴﻴﺋﺮﻟا
...
...
221
لوﻷا ﺐﻠﻄﻤﻟا :
داﺮﻓأ ﺺﺋﺎﺼﺧ ﻞﻴﻠﺤﺗ ﺔﺳارﺪﻟا ﺔﻨﻴﻋ
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222
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﺔﺳارﺪﻟا ﺔﻨﻴﻋ داﺮﻓأ تﺎﺑﺎﺟﻹ ﻲﻔﺻﻮﻟا ﻞﻴﻠﺤﺘﻟا
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225
ﺚﻟﺎﺜﻟا ﺐﻠﻄﻤﻟا :
رﺎﺒﺘﺧا ةدﻮﺟ جذﻮﻤﻧأ ﺔﺳارﺪﻟا
ﺔﻴﺴﻴﺋﺮﻟا ﺔﻴﺿﺮﻔﻟاو ﻰﻟوﻷا
...
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242
ﻊﺑاﺮﻟا ﺚﺤﺒﻤﻟا :
ﺔﻴﻋﺮﻔﻟا ﺔﺳارﺪﻟا تﺎﻴﺿﺮﻓ رﺎﺒﺘﺧا ﺔﻴﻧﺎﺜﻟا ﺔﻴﺴﻴﺋﺮﻟا ﺔﻴﺿﺮﻔﻟاو
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254
لوﻷا ﺐﻠﻄﻤﻟا :
ﻰﻟوﻷا ﺔﻴﻋﺮﻔﻟا ﺔﻴﺿﺮﻔﻟا رﺎﺒﺘﺧإ
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254
ﻲﻧﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﻟا ﺔﻴﻋﺮﻔﻟا ﺔﻴﺿﺮﻔﻟا رﺎﺒﺘﺧإ ﺔﻴﻧﺎﺜ
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255
ﺚﻟﺎﺜﻟا ﺐﻠﻄﻤﻟا :
ﻟا ﺔﻴﻋﺮﻔﻟا ﺔﻴﺿﺮﻔﻟا رﺎﺒﺘﺧإ ﺔﺜﻟﺎﺜ
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260
ﻊﺑاﺮﻟا ﺐﻠﻄﻤﻟا :
ﺔﻴﻧﺎﺜﻟا ﺔﻴﺴﻴﺋﺮﻟا ﺔﻴﺿﺮﻔﻟا رﺎﺒﺘﺧا
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.
265
ﻞﺼﻔﻟا ﺔﺻﻼﺧ
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269
ﺔﻤﺗﺎﺧ
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271
ﺔـﻤﺋﺎﻗ ﻊـﺟاﺮﻤﻟا
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282
ﻖﺣﻼﻤﻟا
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294
لواﺪﺠﻟا
لﺎﻜﺷﻷاو
XV
لواﺪﺠﻟا ﺔــﻤﺋﺎﻗ :
ر . ج لوﺪﺠﻟا ناﻮﻨﻋ
ﺔﺤﻔﺼﻟا
ﻔﻟا ﺢﺿﻮﺗ طﺎﻘﻧ 01
ﻮ ةرادﻹاو ةدﺎﻴﻘﻟا ﲔﺑ قرا
44 - 45
ﻒﻃﺎﻌﺘﻟا ﺔﺣﻮﻟ 02 149
ﺔﻔﻠﺘﺨﳌا ﲑﻴﻐﺘﻟا دﺎﻌﺑأ ﻩﺎﲡا دﺮﻔﻟا ﻦﻣ ﺔﻌﻗﻮﺘﳌا تﺎﻛﻮﻠﺴﻟا 03
156
ﺔﺳارﺪﻟا ةادأ روﺎﳏو مﺎﺴﻗأ 04
210
ﻢﻠﺳ 05
"
تﺮﻜﻴﻟ
Likert "
ﻲﺳﺎﻤﳋا
211
ﻞﻣﺎﻌﻣ 06
طﺎﺒﺗرﻻا ﲔﺑ
ﻞﻛ ﺎﺒﻋ ةر ﻦﻣ ﺪﻌﺑ تارﺎﺒﻋ تارﺎﻬﳌا
ﺔﻴﻨﻔﻟا ﺔﺟرﺪﻟاو ﺔﻴﻠﻜﻟا
ﻠﻟ ﺪﻌﺒ
212 - 213
07
ﻞﻣﺎﻌﻣ
طﺎﺒﺗرﻻا ﲔﺑ
ﻞﻛ ﺎﺒﻋ ةر ﻦﻣ ﺪﻌﺑ تارﺎﺒﻋ تارﺎﻬﳌا
ﺔﻴﻧﺎﺴﻧﻹا ﺔﺟرﺪﻟاو
ﺔﻴﻠﻜﻟا ﻞﻜﻟ
تاﺮﺷﺆﻣ ﻦﻣ ﺮﺷﺆﻣ ا اﺬﻫ
ﻟ ﺪﻌﺒ
213
- 214
08
ﻞﻣﺎﻌﻣ
طﺎﺒﺗرﻻا ﲔﺑ
ﻞﻛ ﺎﺒﻋ ةر ﻦﻣ ﺪﻌﺑ تارﺎﺒﻋ تارﺎﻬﳌا
ﻔﻟا ﺔﻳﺮﻜ ﺔﺟرﺪﻟاو ﺔﻴﻠﻜﻟا
ﻞﻜﻟ
تاﺮﺷﺆﻣ ﻦﻣ ﺮﺷﺆﻣ ا اﺬﻫ
ﻟ ﺪﻌﺒ .
214
- 215
ﻞﻣﺎﻌﻣ 09
طﺎﺒﺗرﻻا ﲔﺑ
ﻞﻛ ﺎﺒﻋ ةر ﻦﻣ ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴﻐﺘﻟا ﺔﻴﻠﻤﻋ تارﺎﺒﻋ ﺔﺟرﺪﻟاو
ﺔﻴﻠﻜﻟا ﻞﻜﻟ
ةرﺎﺒﻋ ﻞﻛ ﻪﻟ ﺔﻴﻤﺘﻨﳌا دﺎﻌﺑﻷا ﻦﻣ ﺪﻌﺑ
216
- 217
ﻞﻣﺎﻌﻣ 10
طﺎﺒﺗرﻻا ﲔﺑ
ﺔﺟرد ﻞﻛ ﺪﻌﺑ ﻦﻣ رﻮﳏ ) تارﺎﻬﳌا ﺔﻳدﺎﻴﻘﻟا
( ﺪﻟاو ﺔﺟر ﺔﻴﻠﻜﻟا
رﻮﺤﻤﻠﻟ
217
ﻞﻣﺎﻌﻣ 11
طﺎﺒﺗرﻻا ﲔﺑ
ﺔﺟرد ﻞﻛ ﺮﺷﺆﻣ ﻦﻣ ﺪﻌﺑ ) ﺔﻴﻧﺎﺴﻧﻹا تارﺎﻬﳌا (
ﺔﺟرﺪﻟاو ﺔﻴﻠﻜﻟا
ﻠﻟ ﺪﻌﺒ
218
ﻞﻣﺎﻌﻣ 12
طﺎﺒﺗرﻻا ﲔﺑ
ﺔﺟرد ﻞﻛ ﺮﺷﺆﻣ ﻦﻣ رﻮﳏ ) ﺔﻳﺮﻜﻔﻟا تارﺎﻬﳌا (
ﺔﺟرﺪﻟاو ﻠﻟ ﺔﻴﻠﻜﻟا
ﺪﻌﺒ
218
ﻞﻣﺎﻌﻣ 13
طﺎﺒﺗرﻻا ﲔﺑ
ﺔﺟرد ﻞﻛ ﺪﻌﺑ ﻦﻣ رﻮﳏ ) ﻟا ﺔﻴﻠﻤﻋ ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴﻐﺘ (
ﺔﺟرﺪﻟاو ﺔﻴﻠﻜﻟا
رﻮﺤﻤﻠﻟ
219
ﻞﻣﺎﻌﻣ 14
ﺎﻔﻟأ ﺔﺋﺰﺠﺘﻟاو خﺎﺒﻧوﺮﻛ ﺔﻴﻔﺼﻨﻟا
سﺎﻴﻘﻟ تﺎﺒﺛ ا لوﻷا رﻮﶈ –
ﺔﻳدﺎﻴﻘﻟا تارﺎﻬﳌا -
219 - 220
15
ﻞﻣﺎﻌﻣ
ﺎﻔﻟأ ﺔﺋﺰﺠﺘﻟاو خﺎﺒﻧوﺮﻛ ﺔﻴﻔﺼﻨﻟا
سﺎﻴﻘﻟ تﺎﺒﺛ ا ﻟا رﻮﶈ ﱐﺎﺜ – ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴﻐﺘﻟا ﺔﻴﻠﻤﻋ -
220
XVI
16
ﻊﻳزﻮﺗ
داﺮﻓأ ﺔﻨﻴﻌﻟا ﺐﺴﺣ ﺲﻨﳉا
222
17
ﻊﻳزﻮﺗ
داﺮﻓأ ﺔﻨﻴﻌﻟا ﺐﺴﺣ ﻟا ﺮﻤﻌ
222
ﻊﻳزﻮﺗ 18
داﺮﻓأ ﺔﻨﻴﻌﻟا ﺐﺴﺣ ﳊا ﺔﻴﻠﺋﺎﻌﻟا ﺔﻟﺎ
223
ﻊﻳزﻮﺗ 19
داﺮﻓأ ﺔﻨﻴﻌﻟا ﺐﺴﺣ ﳌا ﻲﺳارﺪﻟا ىﻮﺘﺴ
223
ﻊﻳزﻮﺗ 20
داﺮﻓأ ﺔﻨﻴﻌﻟا ﺐﺴﺣ ﳌا ﻲﻔﻴﻇﻮﻟا ﻰﻤﺴ
224
ﻊﻳزﻮﺗ 21
داﺮﻓأ ﺔﻨﻴﻌﻟا ﺐﺴﺣ ﺔﻴﻣﺪﻗﻷا
224
ﺞﺋﺎﺘﻧ 22
ﻋ ﲔﺑﻮﺠﺘﺴﳌا تﺎﺑﺎﺟإ لوﻷا ﺪﻌﺒﻟا تارﺎﺒﻋ ﻰﻠ
- ﺔﻴﻨﻔﻟا تارﺎﻬﳌا -
.
226
ﺞﺋﺎﺘﻧ 23
تارﺎﺒﻋ ﻰﻠﻋ ﲔﺑﻮﺠﺘﺴﳌا تﺎﺑﺎﺟإ ﱐﺎﺜﻟا ﺪﻌﺒﻟا
- ﺔﻴﻧﺎﺴﻧﻹا تارﺎﻬﳌا -
.
228 - 230
ﺞﺋﺎﺘﻧ 24
تارﺎﺒﻋ ﻰﻠﻋ ﲔﺑﻮﺠﺘﺴﳌا تﺎﺑﺎﺟإ ﺚﻟﺎﺜﻟا ﺪﻌﺒﻟا
- ﺔﻳﺮﻜﻔﻟا تارﺎﻬﳌا -
.
232 - 235
ﺞﺋﺎﺘﻧ 25
تارﺎﺒﻋ ﻰﻠﻋ ﲔﺑﻮﺠﺘﺴﳌا تﺎﺑﺎﺟإ ﻐﺘﻟا ﺔﻴﻠﻤﻋ
ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴ
238 - 240
دﺎﻌﺑأ ﲔﺑ طﺎﺒﺗرﻹا 26
ﻟا تارﺎﻬﳌا دﺎﻴﻘ
ﻲﻤﻴﻈﻨﺘﻟا ﲑﻴﻐﺘﻟا ﺔﻴﻠﻤﻋو ،ﺔﻳ
243
ﺞﺋﺎﺘﻧ 27
رﺎﺒﺘﺧا ﺔﻳﻮﻨﻌﻣ تﺎﻤﻠﻌﻣ جذﻮﻤﻨﻟا
244
جذﻮﻤﻨﻟا ةدﻮﺟ رﺎﺒﺘﺧا 28 ANOVA
245
ﻲﻠﻣﺎﻌﻣ 29
ءاﻮﺘﻟﻻا ﺢﻄﻠﻔﺘﻟاو ﻲﻌﻴﺒﻄﻟا ﻊﻳزﻮﺘﻟا رﺎﺒﺘﺧﻻ
245
ﺔﻴﻄﳋا ﺔﻳدﺪﻌﺘﻟا رﺎﺒﺘﺧإ 30
246
ﺔﻓﻮﻔﺼﻣ 31
و تاﲑﻐﺘﳌا ﻊﻴﲨ ﲔﺑ طﺎﺒﺗرﻻا ﺔﻳﻮﻨﻌﻣ
طﺎﺒﺗرﻻا
247
ﱵﻟا ﺲﻴﻳﺎﻘﳌا ﺾﻌﺑ 32
رﺪﻘﳌا جذﻮﻤﻨﻠﻟ ﺎ ﺎﺴﺣ ﰎ
247
3
رﺎﺒﺘﺧإ ﺔﻤﻴﻗ 3
ﺔﻳﺎﻔﻜﻟا رﺎﺒﺘﺧﻻ KMO
248
ﺔﺴﻴﺋﺮﻟا ﺔﻴﺿﺮﻔﻟا رﺎﺒﺘﺧا ﺞﺋﺎﺘﻧ 34
ﱃوﻷا
253
XVII
ﱃوﻷا ﺔﻴﻋﺮﻔﻟا ﺔﻴﺿﺮﻔﻟا رﺎﺒﺘﺧا ﺞﺋﺎﺘﻧ 35
254
رﺎﺒﺘﺧا ﺞﺋﺎﺘﻧ 36
ﺔﻴﻧﺎﺜﻟا ﺔﻴﻋﺮﻔﻟا ﺔﻴﺿﺮﻔﻟا
255
ﺔﻴﻧﺎﺴﻧﻹا تارﺎﻬﳌا ﺪﻌﺒﻟ ةﺪﻋﺎﺴﳌا تﺎﻴﺿﺮﻔﻟا رﺎﺒﺘﺧا ﺞﺋﺎﺘﻧ 37
256
ﺔﺜﻟﺎﺜﻟا ﺔﻴﻋﺮﻔﻟا ﺔﻴﺿﺮﻔﻟا رﺎﺒﺘﺧا ﺞﺋﺎﺘﻧ 38
260
39
ﺔﻳﺮﻜﻔﻟا تارﺎﻬﳌا ﺪﻌﺒﻟ ةﺪﻋﺎﺴﳌا تﺎﻴﺿﺮﻔﻟا رﺎﺒﺘﺧا ﺞﺋﺎﺘﻧ
261
40
ﺲﻨﳉا ﲑﻐﺘﳌ ﺔﺒﺴﻨﻟﺎﺑ قوﺮﻔﻟا رﺎﺒﺘﺧا
265
41
ﺮﻔﻟا رﺎﺒﺘﺧا
ﻟا ﲑﻐﺘﳌ ﺔﺒﺴﻨﻟﺎﺑ قو ﺮﻤﻌ
266
42
ﲑﻐﺘﳌ ﺔﺒﺴﻨﻟﺎﺑ قوﺮﻔﻟا رﺎﺒﺘﺧا
ﺔﻴﻠﺋﺎﻌﻟا ﺔﻟﺎﳊا
266
43
ﲑﻐﺘﳌ ﺔﺒﺴﻨﻟﺎﺑ قوﺮﻔﻟا رﺎﺒﺘﺧا
ﻲﺳارﺪﻟا ىﻮﺘﺴﳌا
267
44
ﲑﻐﺘﳌ ﺔﺒﺴﻨﻟﺎﺑ قوﺮﻔﻟا رﺎﺒﺘﺧا
ﻲﻔﻴﻇﻮﻟا ﻰﻤﺴﳌا
267
45
ﺔﻴﻣﺪﻗﻷا ﲑﻐﺘﳌ ﺔﺒﺴﻨﻟﺎﺑ قوﺮﻔﻟا رﺎﺒﺘﺧا
268
XVIII
