7PGCRRTQEJGFGOQFÃNKUCVKQPGVFGTÃWVKNKUCVKQP FWEQPVGZVGGVFGNCNQIKSWGFGEQPEGRVKQP
5OCKP$GMJVK
! "
smain.bekhti@utt.fr
7PG OÃOQKTG FG RTQLGV GUV WPG TGRTÃUGPVCVKQP FG NOGZRÃTKGPEG CESWKUG RGPFCPV NC TÃCNKUCVKQP FG RTQLGVU &KGPI GV CN 'NNG RGWV ÄVTG QDVGPWG ´VTCXGTU WPG ECRKVCNKUCVKQP CW HKN FG NOGCW FG NOCEVKXKVÃ FG NOGPVTGRTKUG PQVCOOGPV FG NC NQIKSWG FG EQPEGRVKQP FGUKIP TCVKQPCNG .C RNWRCTV FGU OÃVJQFGU FÃHKPKGU ´EG RTQRQU PG RGTOGVVGPV RCU WPG UVTWEVWTCVKQP GP VGORU TÃGN FG NC NQIKSWG FG EQPEGRVKQP 0QWU RTQRQUQPU FCPU EGV CTVKENG WP RTQEGUUWU F[PCOKSWG FG OQFÃNKUCVKQP FGU EQPPCKUUCPEGU QHHTCPV WPG FÃOCTEJG FG VTCÁCDKNKVÃ GP FGWZ ÃVCRGU TGVTCPUETKRVKQP FKTGEVG GV UVTWEVWTCVKQP 0QWU FÃOQPVTQPU ÃICNGOGPV EQOOGPV WPG HQTOCNKUCVKQP FG EGVVG UVTWEVWTG RGWV FQPPGT WPG TGRTÃUGPVCVKQP HNGZKDNG CKPUK SWOWP CEEÂU F[PCOKSWG ´NC OÃOQKTG FGU EQPPCKUUCPEGU
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
OQFÃNKUCVKQP FG EQPPCKUUCPEGU OÃOQKTG FG RTQLGV OÃOQKTGU FOGPVTGRTKUG IGUVKQP FG EQPPCKUUCPEGU NQIKSWG FG EQPEGRVKQP NQIKSWG HQTOGNNG
MPQYNGFIG OQFGNNKPI RTQLGEV OGOQT[ QTICPKUCVKQPCN OGOQTKGU MPQYNGFIG OCPCIGOGPV FGUKIP TCVKQPCNG HQTOCN NQIKE
+PVTQFWEVKQP
.C IGUVKQP FGU EQPPCKUUCPEGU GUV WP RTQEGUUWU FOGZRNKEKVCVKQP FG OQFÃNKUCVKQP FG RCTVCIG GV FOCRRTQRTKCVKQP FGU EQPPCKUUCPEGU &KGPI .C RNWRCTV FGU OÃVJQFGU FG IGUVKQP FGU EQPPCKUUCPEGU XKUGPV NC FÃHKPKVKQP FOWPG OÃOQKTG FOGPVTGRTKUG EQPUKFÃTÃG EQOOG WP RCVTKOQKPG FG EQPPCKUUCPEGU FG NOQTICPKUCVKQP 0QWU RQWXQPU ENCUUGT EGU OÃVJQFGU GP FGWZ ITCPFGU ECVÃIQTKGU NGU OÃVJQFGU FG ECRKVCNKUCVKQP FGU EQPPCKUUCPEGU GV NGU OÃVJQFGU FOGZVTCEVKQP FKTGEVG HKIWTG
.GU OÃVJQFGU FG ECRKVCNKUCVKQP FGU EQPPCKUUCPEGU WVKNKUGPV GUUGPVKGNNGOGPV FGU VGEJPKSWGU FG NOKPIÃPKGTKG FGU EQPPCKUUCPEGU %GU VGEJPKSWGU EQPUKUVGPV RTKPEKRCNGOGPV GP WP TGEWGKN GPVTGVKGPU CXGE NGU GZRGTVU QW TGEWGKN ´ RCTVKT FGU FQEWOGPVU GV WPG OQFÃNKUCVKQP FGU EQPPCKUUCPEGU
.GU OÃVJQFGU FOGZVTCEVKQP FGU EQPPCKUUCPEGU XKUGPV ´ GZVTCKTG NGU EQPPCKUUCPEGU FKTGEVGOGPV FG NOCEVKXKVÃ FG NOQTICPKUCVKQP 0QWU RQWXQPU FKUVKPIWGT RNWUKGWTU VGEJPKSWGU EQOOG NC HQWKNNG FG FQPPÃGU RGTOGVVCPV FOGZVTCKTG FGU EQPPCKUUCPEGU ´ RCTVKT FOCPCN[UGU UVCVKUVKSWGU NC HQWKNNG FG VGZVG GZVTCEVKQP FGU EQPPCKUUCPEGU GP UG DCUCPV UWT WPG CPCN[UG NKPIWKUVKSWG FGU VGZVGU $QWTKICWNV NGU VGEJPKSWGU FG VTCÁCDKNKVÃ FG EQOOWPKECVKQP GOCKN HQTWO FG FKUEWUUKQP GVE GV NGU CRRTQEJGU FG NQIKSWG FG EQPEGRVKQP
Ingénièrie des connaissances
E xtraction des connaissances
(KIWTG #" $ O"% & %
"
0QWU RTÃUGPVQPU FCPU EGV CTVKENG WPG CRRTQEJG FG VTCÁCDKNKVÃ SWK XKUG ´ FÃHKPKT WPG OÃOQKTG FG RTQLGV NGÁQPU GV GZRÃTKGPEGU XÃEWGU NQTU FG NC TÃCNKUCVKQP FGU RTQLGVU /CVVC .G RTKPEKRCN RTQDNÂOG FCPU EGVVG VTCÁCDKNKVÃ GUV NG RTQEGUUWU F[PCOKSWG FG OQFÃNKUCVKQP 'P FOCWVTGU VGTOGU EQOOGPV HQTOCNKUGT NGU FQPPÃGU GV KPHQTOCVKQPU GZVTCKVGU GP VGORU TÃGN ´ RCTVKT FG NOCEVKXKVÃ GV EQOOGPV TGRTÃUGPVGT NG EQPVGZVG FW RTQLGV GV FÃHKPKT UQP KPHNWGPEG UWT NG TCKUQPPGOGPV RGPFCPV
NC EQPEGRVKQP .C OQFÃNKUCVKQP FQKV UOKPVÃITGT FCPU NOCEVKXKVÃ FG NOQTICPKUCVKQP 'P FOCWVTGU VGTOGU NOGZVTCEVKQP FKTGEVG GV NC OQFÃNKUCVKQP FGU EQPPCKUUCPEGU KPFWKUGPV FGU EJCPIGOGPVU FCPU NOQTICPKUCVKQP GV FCPU NC TÃCNKUCVKQP FOWP RTQLGV
2NWUKGWTU OÃVJQFGU FG NQIKSWG FG EQPEGRVKQP QPV ÃVÃ FÃHKPKGU %GU OÃVJQFGU RGTOGVVGPV FG ICTFGT WPG VTCEG FG TÃUQNWVKQP EQNNGEVKXG FG RTQDNÂOGU GZVTCKVG URÃEKCNGOGPV FCPU FGU TÃWPKQPU FG RTKUG FG FÃEKUKQP .GU VGEJPKSWGU RTÃEQPKUÃGU FCPU EGU OÃVJQFGU KPFWKUGPV WP VTCXCKN EQPUÃSWGPV &G EG HCKV GNNGU UQPV FG OQKPU GP OQKPU WVKNKUÃGU FCPU NGU QTICPKUCVKQPU .OQDLGEVKH FG PQVTG VTCXCKN GUV FG FÃHKPKT WPG OÃVJQFG FG OQFÃNKUCVKQP UKORNG GV POGZKIGCPV RCU WP VTCXCKN FG HQTOCNKUCVKQP KORQTVCPV FQPE WPG OÃVJQFG UOKPVÃITCPV HCEKNGOGPV FCPU NOCEVKXKVÃ FG TÃCNKUCVKQP FG RTQLGV 0QWU PQWU DCUQPU UWT NOKFÃG FG FÃEQORQUKVKQP FG NC OQFÃNKUCVKQP GP RNWUKGWTU ÃVCRGU VTCPUHQTOCPV NÃIÂTGOGPV CWUUK DKGP NOCEVKXKVÃ FG RTKUG FG PQVGU SWG NOQTICPKUCVKQP FGU TCRRQTVU QDVGPWU .C OÃVJQFG SWG PQWU CXQPU FÃHKPKG GUV EQPUVTWKVG FOWPG OCPKÂTG CUEGPFCPVG ´ RCTVKT FOWPG GZRÃTKGPEG FG VTCÁCDKNKVÃ FOWP RTQLGV FG FÃHKPKVKQP FGU RTKPEKRGU FOÃXCNWCVKQP FGU TKUSWGU RTQHGUUKQPPGNU GP EQNNCDQTCVKQP CXGE NO+PUVKVWV PCVKQPCN FG TGEJGTEJG GV FG UÃEWTKVÃ +045 $GMJVK VQWV GP UG DCUCPV UWT WPG ÃVWFG FG NOÃVCV FG NOCTV GP NQIKSWG FG EQPEGRVKQP EH
%QPUVTWKTG WPG OÃOQKTG FG RTQLGV
7PG OÃOQKTG FG RTQLGV GUV IÃPÃTCNGOGPV FÃHKPKG EQOOG WPG TGRTÃUGPVCVKQP FG NOGZRÃTKGPEG CESWKUG RGPFCPV NC TÃCNKUCVKQP FG RTQLGVU &KGPI 'NNG FÃETKV NOJKUVQTKSWG FOWP RTQLGV 6QWTVKGT GV NOGZRÃTKGPEG CESWKUG RGPFCPV NC TÃCNKUCVKQP FOWP RTQLGV 2QOKCP %GVVG OÃOQKTG FQKV EQPVGPKT FGU ÃNÃOGPVU FG NOGZRÃTKGPEG XGPCPV CWUUK DKGP FW EQPVGZVG SWG FG NC TÃUQNWVKQP FGU RTQDNÂOGU %GU ÃNÃOGPVU QPV WPG KPHNWGPEG OWVWGNNG HQTVG FG UQTVG SWG UK NG EQPVGZVG GUV QOKU NC TGUVKVWVKQP FG TÃUQNWVKQP FGU RTQDNÂOGU FGXKGPV KPEQORNÂVG GV PQP EQPHQTOG .G RTQEGUUWU F[PCOKSWG FG NC OQFÃNKUCVKQP FGU EQPPCKUUCPEGU SWG PQWU CXQPU FÃHKPK GUV DCUÃ UWT WPG OÃVJQFG RGTOGVVCPV FOQDVGPKT WPG VTCEG UVTWEVWTÃG FOWPG OÃOQKTG FG RTQLGV EQORTGPCPV NG EQPVGZVG GV NC RTKUG FG FÃEKUKQP .GU RTKPEKRCWZ QDLGEVKHU FG NC OÃVJQFG UQPV FOWPG RCTV FG RGTOGVVTG UQP CRRNKECVKQP GP VGORU TÃGN RCTVKEWNKÂTGOGPV CW EQWTU FGU TÃWPKQPU FG EQPEGRVKQP GV FOCWVTG RCTV FG UVTWEVWTGT NGU EQPPCKUUCPEGU GZVTCKVGU FCPU NOQDLGEVKH FG NGU TGPFTG HCEKNGOGPV TÃWVKNKUCDNGU
.G EQPVGZVG FG RTQLGV
2CT EQPVGZVG FG RTQLGV PQWU UKIPKHKQPU VQWVGU NGU KPHQTOCVKQPU RQWXCPV ÄVTG WVKNKUÃGU RQWT ECTCEVÃTKUGT NC UKVWCVKQP FOWP RTQLGV ´ EJCSWG ÃVCRG )KCTF .G EQPVGZVG FG RTQLGV FQKV EQPVGPKT PQVCOOGPV NC FGUETKRVKQP FG NOGPXKTQPPGOGPV FG VTCXCKN OQ[GPU GV VGEJPKSWGU TÃHÃTGPVKGNU FKTGEVKXGU GV EQPVTCKPVGU FW RTQLGV GVE GV
FG NOQTICPKUCVKQP FG RTQLGV RCTVKEKRCPVU TÏNGU GV NOQTICPKUCVKQP FGU V¸EJGU GVE HKIWTG 'ZEGRVÃ NG U[UVÂOG &4%5 -NGKP RGW FOCRRTQEJGU FÃHKPKUUGPV FGU VGEJPKSWGU RQWT TGRTÃUGPVGT NG TCRRQTV GPVTG NG EQPVGZVG GV NC TÃUQNWVKQP FG RTQDNÂOGU FCPU WP RTQLGV NG NGEVGWT RGWV UG TÃHÃTGT ´ /CVVC GV CN RQWT CXQKT RNWU FG FÃVCKNU EQPEGTPCPV EGU OÃVJQFGU.G U[UVÂOG &4%5 NWK OÄOG PG RGTOGV FG TGRTÃUGPVGT SWOWPG RCTVKG FG EG EQPVGZVG NOQTICPKUCVKQP GP V¸EJGU GV NC RTQLGEVKQP FGU FÃEKUKQPU UWT NOCTVGHCEV&G OÄOG PQWU RQWXQPU QDUGTXGT EGTVCKPU GHHQTVU FCPU NG HQTOCNKUOG &+2# .GYMQYKE\ GV CN RQWT TGRTÃUGPVGT NOQTICPKUCVKQP FW VTCXCKN GP WP YQTMHNQY V¸EJGTÏNG%GRGPFCPV FOCWVTGU ÃNÃOGPVU TGUVGPV ÃICNGOGPV
´ KFGPVKHKGT EQOOG NGU EQPVTCKPVGU NGU FKTGEVKXGU NGU TGUUQWTEGU GV NGU EQORÃVGPEGU NGU OQFGU FG EQOOWPKECVKQP GVE0QWU GPXKUCIGQPU FCPU PQVTG CRRTQEJG FG TGRTÃUGPVGT WPG XKUKQP RNWU EQORNÂVG FW EQPVGZVG FOWP RTQLGV GP OGVVCPV GP CXCPV NGU TGNCVKQPU FGU UGU ÃNÃOGPVU CXGE EGWZ FG NC NQIKSWG FG EQPEGRVKQP
Contexte
Environnement de travail Organisation du projet
Ressources
Contraintes
Techniques et outils
Références Moyens de communication
Expériences précédentes
Charges de travail
Calendriers prévisionnel Directives et
règlements
Coûts du projet
Participants /compétences / Appartenance
Objectif(s) Tâches/rôles
Produit(s) Contexte
Environnement de travail Organisation du projet
Ressources
Contraintes
Techniques et outils
Références Moyens de communication
Expériences précédentes
Charges de travail
Calendriers prévisionnel Directives et
règlements
Coûts du projet
Participants /compétences / Appartenance
Objectif(s) Tâches/rôles
Produit(s)
'NÃOGPVU HQTOCPV NG EQPVGZVG FOWP RTQLGV
.QIKSWG FG EQPEGRVKQP
.C TGRTÃUGPVCVKQP FG NC NQIKSWG FG EQPEGRVKQP $WEMKPIJCO FCPU NC OÃOQKTG FG RTQLGV EQPUKUVG ´ OQFÃNKUGT NG RTQEGUUWU FG NC RTKUG FG FÃEKUKQP ´ VTCXGTU VQWU NGU ÃNÃOGPVU NC ECTCEVÃTKUCPV%GU ÃNÃOGPVU UQPV GUUGPVKGNNGOGPV
1DLGVU FW RTQDNÂOG NG RTQDNÂOG INQDCN FKUEWVÃ CWZ EQWTU FGU TÃWPKQPU GUV EQORQUÃ FG UQWURTQDNÂOGU QW ÃNÃOGPVU FG RTQDNÂOG.OKFÃG GUV FG FÃEQORQUGT NOGPUGODNG FG NC FKUEWUUKQP GP ÃNÃOGPVU DCUKSWGU FKUEWVÃU.C UVTWEVWTG RGTOGV FQPE FG TGRTÃUGPVGT EGU ÃNÃOGPVU FG FKUEWUUKQP CXGE NGWT EQPVGPW FOWPG HCÁQP UVTWEVWTÃG
FG NGU NKGT GPVTG GWZ GV FG TGRTÃUGPVGT NOÃXQNWVKQP FG EJCEWP FOGWZ CW EQWTU FGU PÃIQEKCVKQPU
#TIWOGPVU NOWP FGU ÃNÃOGPVU NGU RNWU KORQTVCPVU FG VQWVG PÃIQEKCVKQP GUV NOCTIWOGPVCVKQP&CPU PQVTG CRRTQEJG NOCTIWOGPVCVKQP GUV WP ÃNÃOGPV GUUGPVKGN FG NC UVTWEVWTG TGRTÃUGPVCVKXG ECT GNNG GUV NOQTKIKPG GV NC ECWUG FG NOÃXQNWVKQP FG NC FKUEWUUKQP FW RTQDNÂOG GV RCT EQPUÃSWGPV FG NC RTKUG FG FÃEKUKQP
5WIIGUVKQPU NGU CTIWOGPVU CXCPEÃU RCT NGU KPVGTXGPCPVU CW EQWTU FGU TÃWPKQPU NGU COÂPGPV UQWXGPV ´ RTQRQUGT NGWTU RTQRTGU UWIIGUVKQPU EQPEGTPCPV VGN QW VGN ÃNÃOGPV FW RTQDNÂOG FKUEWVÃ FOQÔ NC PÃEGUUKVÃ FG RTÃXQKT FCPU NG OQFÂNG WP GURCEG RQWT NGU UWIIGUVKQPU FGU KPVGTXGPCPVU.GU UWIIGUVKQPU UQPV NKÃGU CWZ CTIWOGPVU GV CWZ KPVGTXGPCPVU SWK NGU QPV RTQRQUÃU
+PVGTXGPCPVU RCTVKEKRCPVU NC TGRTÃUGPVCVKQP FGU RCTVKEKRCPVU ´ NC PÃIQEKCVKQP FCPU NC UVTWEVWTG GUV KORQTVCPVG GNNG RGTOGV FG NKGT NGU CTIWOGPVU GV NGU UWIIGUVKQPU
´ NGWTU ÃOGVVGWTU%JCSWG RCTVKEKRCPV GUV ECTCEVÃTKUÃ GUUGPVKGNNGOGPV RCT UGU EQORÃVGPEGU GV UQP TÏNG FCPU NG RTQLGV XQKT EQPVGZVG%GNC RGTOGV FG DKGP EQORTGPFTG NC NQIKSWG GV NG TCKUQPPGOGPV FGU KPVGTXGPCPVU GV NGU OQVKHU FG NGWTU KPVGTXGPVKQPU
4GEWGKN GV TGRTÃUGPVCVKQP FG NC NQIKSWG FG EQPEGRVKQP 4GVTCPUETKRVKQP FKTGEVG
.GU CRRTQEJGU FG NQIKSWG FG EQPEGRVKQP FGOCPFGPV IÃPÃTCNGOGPV WPG CPCN[UG CRRTQHQPFKG NQTU FG NC VTCÁCDKNKVÃ FOWPG RTKUG FG FÃEKUKQP&G EG HCKV KNU UQPV FKHHKEKNGOGPV CRRNKECDNGU GP VGORU TÃGN.C RTGOKÂTG ÃVCRG FG PQVTG FÃOCTEJG EQPUKUVG GP WPG TGVTCPUETKRVKQP FKTKIÃG RCT WPG UKORNG UVTWEVWTG QÔ NGU ÃNÃOGPVU FG DCUG RGWXGPV ÄVTG ENCUUÃU&GU HKEJGU FG TGVTCPUETKRVKQP UQPV WVKNKUÃGU'NNGU EQPVKGPPGPV FGU UEJÃOCU UVTWEVWTÃU XKFGU C RTKQTK TGRTÃUGPVCPV NC NQIKSWG FG FKUEWUUKQP0QWU WVKNKUQPU EGU HKEJGU RQWT PQVGT FOWPG HCÁQP UVTWEVWTÃG GV TCRKFG VQWU NGU ÃNÃOGPVU FOKPHQTOCVKQP SWK RGWXGPV ÄVTG TGEWGKNNKU FWTCPV WPG PÃIQEKCVKQP .OQDLGEVKH GUV FG RTÃRCTGT WPG TGVTCPUETKRVKQP UVTWEVWTÃG FG NC PÃIQEKCVKQP CW EQWTU FGU TÃWPKQPU GV GP VGORU TÃGN.C UVTWEVWTG FG EGU HKEJGU RGTOGV FG FKUVKPIWGT NGU ÃNÃOGPVU FW RTQDNÂOG FKUEWVÃ FG OGVVTG GP ÃXKFGPEG NGU CTIWOGPVU FGU RCTVKEKRCPVU
´ NC TÃWPKQP KPVGTXGPCPVU CKPUK SWG NGWTU ÃXGPVWGNNGU UWIIGUVKQPU.C RTKUG FGU PQVGU GUV UVTWEVWTÃG FOCDQTF RCT NGU RCTVKEKRCPVU SWK RGPFCPV NC TÃWPKQP UQPV TGEQPPWU UQKV RCT NGWT PQO UQKV RCT NGWT CURGEV XKUWGN'P HCKV NC TGVTCPUETKRVKQP FKTGEVG SWG PQWU RTQRQUQPU UWKV FOWPG RCTV NGU OÃVJQFGU ENCUUKSWGU FG RTKUG FG PQVGU FCPU WPG TÃWPKQP GV FOCWVTG RCTV RTÃRCTG NC UVTWEVWTCVKQP FGU EQPPCKUUCPEGU%GVVG TGVTCPUETKRVKQP RGWV ÄVTG HCEKNGOGPV TÃCNKUÃG RCT WP UGETÃVCKTG FG UÃCPEGU#WEWPG CPCN[UG CRRTQHQPFKG POGUV FGOCPFÃG FCPU EG V[RG FG TGVTCPUETKRVKQP
5VTWEVWTCVKQP FW EQPVGPW
.OQDLGEVKH RTKPEKRCN FOWPG UVTWEVWTCVKQP GUV FG RGTOGVVTG WP CEEÂU KPVGNNKIGPV CWZ EQPPCKUUCPEGU FG NC OÃOQKTG0QWU RTQRQUQPU CNQTU FG HQWTPKT RNWUKGWTU CEEÂU ´ NC
OÃOQKTG UGNQP FKXGTUGU RGTURGEVKXGU SWG PQWU FÃHKPKUUQPU WNVÃTKGWTGOGPV.C FGWZKÂOG ÃVCRG FG PQVTG FÃOCTEJG EQPUKUVG GP WPG UVTWEVWTCVKQP DCUÃG UWT WPG CPCN[UG EQIPKVKXG FGU HKEJGU TGORNKGU NQTU FG NC TGVTCPUETKRVKQP FKTGEVG0QWU PQWU UQOOGU KPURKTÃU FGU CRRTQEJGU FG NQIKSWG FG EQPEGRVKQP RQWT FÃHKPKT WPG UVTWEVWTG FG TGRTÃUGPVCVKQP RGTOGVVCPV FG OGVVTG GP CXCPV NGU ÃNÃOGPVU OQVGWTU FOWPG PÃIQEKCVKQP VGNU SWG NGU CTIWOGPVU NGU ETKVÂTGU FG LWUVKHKECVKQP GV NGU UWIIGUVKQPU .OKFGPVKHKECVKQP FGU ETKVÂTGU GUV IWKFÃG RCT WPG ENCUUKHKECVKQP FG V[RGU FOCTIWOGPVU
&CPU WP UQWEK FOCRRNKECDKNKVÃ NC OÃVJQFG SWG PQWU RTQRQUQPU RGWV ÄVTG EQORCTÃG ´ WP TGRQTVKPI FG TÃWPKQPU QÔ NC TGVTCPUETKRVKQP FKTGEVG GUV UKOKNCKTG ´ NC RTKUG FG PQVGU GV NC UVTWEVWTCVKQP ´ NC TÃFCEVKQP FG EQORVG TGPFW%GRGPFCPV FCPU PQVTG ECU NC RTKUG FG PQVGU GUV FKTKIÃG GV NG TÃUWNVCV GUV RNWU TKEJG GV TGHNÂVG WPG VTCEG RNWU EQORNÂVG FG NC RTKUG FG FÃEKUKQP
%GTVCKPU ETKVÂTGU FÃHKPKU NQTU FG EGVVG UVTWEVWTCVKQP RGWXGPV ÄVTG EQPUKFÃTÃU EQOOG UKORNGU ´ KFGPVKHKGT GV RQWTTQPV ÄVTG WVKNKUÃU RQWT GPTKEJKT NC UVTWEVWTG FG NC TGVTCPUETKRVKQP FKTGEVG WVKNKUÃU FCPU FGU HWVWTGU TÃWPKQPU GV RCT EQPUÃSWGPV HCEKNKVGT NC UVTWEVWTCVKQP%OGUV FCPU EG UGPU SWG PQWU EQPUKFÃTQPU PQVTG OÃVJQFG EQOOG WP RTQEGUUWU F[PCOKSWG CIKUUCPV ´ NC HQKU UWT NC FÃOCTEJG GV NC UVTWEVWTG
0QVTG RTKPEKRCN QDLGEVKH GUV FOKPVÃITGT NC VTCÁCDKNKVÃ FG FÃEKUKQPU FCPU NG RTQEGUUWU FG TÃCNKUCVKQP FG RTQLGVU.OCRRTQEJG SWG PQWU RTQRQUQPU KPVTQFWKV WP NÃIGT EJCPIGOGPV FCPU NOQTICPKUCVKQP FOWP RTQLGV FG OCPKÂTG ´ TGPFTG EGVVG VTCÁCDKNKVÃ RGTVKPGPVG%GVVG CRRTQEJG POGZKIG RCU FG EQORÃVGPEGU URÃEKHKSWGU GP KPIÃPKGTKG FG EQPPCKUUCPEGU OCKU UKORNGOGPV WPG EQPPCKUUCPEG FGU QDLGEVKHU FW RTQLGV
&CPU NG DWV FG ICTCPVKT WPG TGRTÃUGPVCVKQP FGU EQPPCKUUCPEGU RTQHQPFGU SWK QPV KPHNWGPEÃ NC NQIKSWG FG EQPEGRVKQP FGU TÃWPKQPU FG XCNKFCVKQP ´ OKRCTEQWTU GV C RQUVGTKQTK UWTVQWV CXGE FGU RCTVKEKRCPVU C[CPV WPG XKUKQP INQDCNG UWT NG RTQLGV RCT GZGORNG NG EJGH FW RTQLGV FQKXGPV ÄVTG VGPWGU%GU TÃWPKQPU RGTOGVVGPV FG TGHQTOWNGT NGU CTIWOGPVU NGU UWIIGUVKQPU GV NGU ETKVÂTGU GV FG TGXQKT NGWT ENCUUKHKECVKQP.C UVTWEVWTG FG NC OÃOQKTG KPEKVG NGU RCTVKEKRCPVU ´ GZRNKEKVGT NGWTU EQPPCKUUCPEGU GPTKEJKUUCPV RCT N´ NG EQPVGPW FG NC OÃOQKTG
.QIKSWG FG NC HKEJG FG UVTWEVWTCVKQP
.C UVTWEVWTG HKIWTG TGRTÃUGPVG WPG NQIKSWG FG FKUEWUUKQP FGU ÃNÃOGPVU FW RTQDNÂOG FKUEWVÃ%JCEWP FGU ÃNÃOGPVU FW RTQDNÂOG GUV FKUEWVÃ RCT FGU RCTVKEKRCPVU SWK FQPPGPV NGWTU QRKPKQPU CRRW[ÃGU RCT FGU CTIWOGPVU FG RNWUKGWTU V[RGU.GU RCTVKEKRCPVU RGWXGPV CWUUK CXCPEGT FGU UWIIGUVKQPU EQPEGTPCPV NOÃNÃOGPV FW RTQDNÂOG.OGPUGODNG FGU CTIWOGPVU GV UWIIGUVKQPU RGTOGV CW ITQWRG FG RTGPFTG WPG FÃEKUKQP EQPEGTPCPV EGV ÃNÃOGPV FW RTQDNÂOG.OÃNÃOGPV FW RTQDNÂOG GUV FQPE TÃUQNW UKPQP KN UGTC TGFKUEWVÃ FG NC OÄOG OCPKÂTG GV RCUUGTC RCT NG OÄOG E[ENG
#KPUK QP RQWTTC XQKT NOÃXQNWVKQP FG EGV ÃNÃOGPV RGPFCPV NC FKUEWUUKQP LWUSWO´ UC XGTUKQP HKPCNG
PROBLEM
Suggestions Arguments
Suggestions Arguments
……….
……….
………….
………….
-Sugg 2 / participant X - Sugg 3 / participant Y -………
-Arg1/ participant X -Arg3/ participant Z -………..
ArgumentationCriteria II - Sugg 1 / participant Z - Sugg 2 / participant X - Sugg 3 / participant Y -………
-Arg1/ participant X -Arg2/ participant Y -Arg3/ participant Z -……..
Argumentation Criteria I
Suggestions Arguments
Suggestions Arguments
……….
……….
………….
………….
-Sugg 2 / participant X - Sugg 3 / participant Y -………
-Arg1/ participant X -Arg3/ participant Z -………..
ArgumentationCriteria II - Sugg 1 / participant Z - Sugg 2 / participant X - Sugg 3 / participant Y -………
-Arg1/ participant X -Arg2/ participant Y -Arg3/ participant Z -……..
Argumentation Criteria I
Maintaining
;Modification
Suppression
;Creation Decision
Maintaining
;Modification
Suppression
;Creation
………..
Decision
Version x.y
PROBLEM
Suggestions Arguments
Suggestions Arguments
……….
……….
………….
………….
-Sugg 2 / participant X - Sugg 3 / participant Y -………
-Arg1/ participant X -Arg3/ participant Z -………..
ArgumentationCriteria II - Sugg 1 / participant Z - Sugg 2 / participant X - Sugg 3 / participant Y -………
-Arg1/ participant X -Arg2/ participant Y -Arg3/ participant Z -……..
Argumentation Criteria I
Suggestions Arguments
Suggestions Arguments
……….
……….
………….
………….
-Sugg 2 / participant X - Sugg 3 / participant Y -………
-Arg1/ participant X -Arg3/ participant Z -………..
ArgumentationCriteria II - Sugg 1 / participant Z - Sugg 2 / participant X - Sugg 3 / participant Y -………
-Arg1/ participant X -Arg2/ participant Y -Arg3/ participant Z -……..
Argumentation Criteria I
Maintaining
;Modification
Suppression
;Creation Decision
Maintaining
;Modification
Suppression
;Creation
………..
Decision
Version x.y
Maintaining
;Modification
Suppression
;Creation Decision
Maintaining
;Modification
Suppression
;Creation
………..
Decision
Version x.y
/QFÂNG FG NC HKEJG UVTWEVWTÃG
&CPU NC UVTWEVWTG NGU CTIWOGPVU UQPV ENCUUÃU UGNQP NGWT V[RG QW NGWT PCVWTG
%JCSWG CTIWOGPV QW UWIIGUVKQP GUV NKÃ CW RCTVKEKRCPV SWK NOC ÃOKU5CEJCPV SWG EJCSWG RCTVKEKRCPV GUV ECTCEVÃTKUÃ RCT UGU EQORÃVGPEGU GV UQP TÏNG EGNC RGTOGV FG DKGP XQKT NC TGNCVKQP SWK RGWV GZKUVGT GPVTG NGU EQPVTKDWVKQPU CTIWOGPVU UWIIGUVKQPU FGU RCTVKEKRCPVU GV NGWTU EQORÃVGPEGU%G NKGP RGWV ÃICNGOGPV FQPPGT CEEÂU CWZ TGNCVKQPU GPVTG NGU RCTVKEKRCPVU
/QFÂNG TGNCVKQPPGN EQPVGZVGNQIKSWG FG EQPEGRVKQP
0QWU CXQPU ÃVWFKÃ FKHHÃTGPVU OQFÂNGU TGRTÃUGPVCPV NG VTCXCKN EQQRÃTCVKH GV EQPVGPCPV NGU OÄOGU ÃNÃOGPVU SWG EGWZ SWG NOQP RGWV VTQWXGT FCPU WP RTQLGV1P RGWV VTQWXGT EG IGPTG FG OQFÂNGU FCPU NGU ÃVWFGU FG %5%9 GV PQVCOOGPV FCPU NGU VTCXCWZ FG TGRTÃUGPVCVKQPU FG n ITQWRG CYCTGPGUU
0QWU RTQRQUQPU FCPU NC HKIWTG WP OQFÂNG TGNCVKQPPGN TGRTÃUGPVCPV NGU FKHHÃTGPVU TCRRQTVU GZKUVCPV GPVTGU NGU ÃNÃOGPVU FG NC NQIKSWG FG EQPEGRVKQP GV EGWZ FW EQPVGZVG FG RTQLGV.OKFÃG GUV FOÃVCDNKT WP OQFÂNG INQDCN TGRTÃUGPVCPV ´ NC HQKU NG EQPVGZVG GV NC NQIKSWG FG EQPEGRVKQP GV OQPVTCPV NGU KPHNWGPEGU SWK GZKUVGPV GPVTG NGU EQORQUCPVU FG EJCSWG RCTVKG UWT NOCWVTG
%QOOG PQWU NOCXQPU GZRNKSWÃ CWRCTCXCPV PQVTG RTGOKÂTG OQVKXCVKQP GUV FG EQPUVTWKTG WP OQFÂNG INQDCN GV HNGZKDNG%G OQFÂNG FQKV TGRTÃUGPVGT VQWU NGU
EQORQUCPVU FG NC OÃOQKTG FG RTQLGV GV NGWTU TGNCVKQPU.G U[UVÂOG HQTOGN GUV DKGP CFCRVÃ RQWT OQFÃNKUGT EG IGPTG FG OÃOQKTGU'P GHHGV PQWU RQWXQPU TGRTÃUGPVGT NGU ÃNÃOGPVU GV NGU TGNCVKQPU FG NC OÃOQKTG FG RTQLGV GP WVKNKUCPV NG NCPICIG FG NC NQIKSWG HQTOGNNG0QWU RQWXQPU FQPE TGRTÃUGPVGT NC UKVWCVKQP FÃHKPKG UQWU HQTOG FG VGTOGU GV HQTOWNGU
Problème
Argument Objectif
Produit
Suggestion
Décision
Tâche
Critère
Participant Rôle
Compétences Contrainte
Ressource
Appartenance Supporter/
s’opposer à
Amener à Amener à
Relever de Relever de
Porter sur
Emettre Emettre
Appartenir Avoir
Avoir Participer
Utiliser Considérer
Considérer
Générer Avoir
Concerner
Résoudre Evoluer
Supporter/
s’opposer à Appartenir
Problème
Argument Objectif
Produit
Suggestion
Décision
Tâche
Critère
Participant Rôle
Compétences Contrainte
Ressource
Appartenance Supporter/
s’opposer à
Amener à Amener à
Relever de Relever de
Porter sur
Emettre Emettre
Appartenir Avoir
Avoir Participer
Utiliser Considérer
Considérer
Générer Avoir
Concerner
Résoudre Evoluer
Supporter/
s’opposer à Appartenir
/QFÂNG TGNCVKQPPGN EQPVGZVGNQIKSWG FG EQPEGRVKQP
.QIKSWG HQTOGNNG GV OÃOQKTG FG RTQLGV
&CPU NC HKIWTG CWFGUUWU PQWU CXQPU RTQRQUÃ WP OQFÂNG ITCRJKSWG INQDCN TGRTÃUGPVCPV NGU ÃNÃOGPVU FW EQPVGZVG GV FG NC NQIKSWG FG EQPEGRVKQP GP OÄOG VGORU2QWT RQWXQKT QDVGPKT WPG TGRTÃUGPVCVKQP HQTOGNNG PQWU FÃHKPKUUQPU PQVTG U[PVCZG CRRTQRTKÃG DCUÃG UWT NC NQIKSWG FG RTGOKGT QTFTG
0QWU FÃHKPKUUQPU FQPE WP XQECDWNCKTG EQPVGPCPV FGU XCTKCDNGU FGU EQPUVCPVGU GV FGU TGNCVKQPU RQWT TGRTÃUGPVGT NGU KPHQTOCVKQPU FCPU WPG OÃOQKTG FG RTQLGV HKIWTG
L XCTKCDNGU TGRTÃUGPVGPV NGU QDLGVU SWK EQORQUGPV PQVTG FQOCKPG OÃOQKTG FG RTQLGV VGNU SWG TÏNG EQPVTCKPVG GV TGUUQWTEG NGU PWFU FW OQFÂNG ITCRJKSWG HKIWTG
L EQPUVCPVGU TGRTÃUGPVGPV NGU XCNGWTU FÃHKPKGU FGU QDLGVU FW FQOCKPG L TGNCVKQPU RTÃFKECVU TGRTÃUGPVGPV NGU TGNCVKQPU GPVTG NGU QDLGVU FW FQOCKPG 2QWT TGRTÃUGPVGT NOGPUGODNG FG UKVWCVKQP PQWU EQPUKFÃTQPU FGWZ ÃVCRGU
4GRTÃUGPVCVKQP EQPEGRVWGNNG
%GVVG ÃVCRG EQTTGURQPF ´ NC RJCUG FG OQFÃNKUCVKQP GV GNNG RGTOGV FG TGRTÃUGPVGT NGU KPHQTOCVKQPU GZKUVCPV FCPU WPG OÃOQKTG FG RTQLGV&CPU EG ECU PQWU WVKNKUQPU FGU TGNCVKQPU GV FGU XCTKCDNGU RQWT FÃPQVGT NGU UKVWCVKQPU FW RTQLGV
Participant (p) -Part 1
-Part 2 -Part 3 -…
-Part n
Tasks (t) -Task 1 -Task 2 -Task 3 -…
-Task m
Affected to
Participant (p) -Part 1
-Part 2 -Part 3 -…
-Part n
Tasks (t) -Task 1 -Task 2 -Task 3 -…
-Task m Participant (p)
-Part 1 -Part 2 -Part 3 -…
-Part n
Participant (p) -Part 1
-Part 2 -Part 3 -…
-Part n
Tasks (t) -Task 1 -Task 2 -Task 3 -…
-Task m Tasks (t) -Task 1 -Task 2 -Task 3 -…
-Task m
Affected to
.C TGNCVKQP RCTVKEKRCPVV¸EJG
'ZGORNG
2QWT TGRTÃUGPVGT NC UKVWCVKQP n RCTVKEKRCPV CHHGEVÃ ´ V¸EJG HKIWTG QP C DGUQKP FG
L WP U[ODQNG FG XCTKCDNG 2CTV RQWT NOGPUGODNG FGU RCTVKEKRCPVU L WP U[ODQNG FG XCTKCDNG VCUM RQWT NOGPUGODNG FGU V¸EJGU L NC TGNCVKQP #HHGEVGFA6Q RQWT n CHHGEVÃ ´
n 2CTVKEKRCPV CHHGEVÃ ´ V¸EJG FGXKGPV FQPE #HHGEVGFA6QRCTVVCUM
0QWU RQWXQPU RCT EQPUÃSWGPV TGRTÃUGPVGT NG OQFÂNG NQIKSWG FG FKUEWUUKQP FG RTQDNÂOG FCPU NC HKIWTG GP WVKNKUCPV NGU GZRTGUUKQPU FCPU NC HKIWTG %GU GZRTGUUKQPU RGTOGVVGPV WPG U[ODQNKUCVKQP HQTOGNNG
P r o b l è m e é l é m e n t
A r g u m e n t
S u g g e s t i o n D é c i s i o n
C r i t è r e É v o l u e r
D i s c u t e r
R e l e v e r d e A g i r s u r
A m e n e r à
S u p p o r t e r
R e l e v e r d e P r o b l è m e é l é m e n t
A r g u m e n t
S u g g e s t i o n D é c i s i o n
C r i t è r e É v o l u e r
D i s c u t e r
R e l e v e r d e A g i r s u r
A m e n e r à
S u p p o r t e r
R e l e v e r d e
7PG RCTVKG FG NC TGRTÃUGPVCVKQP FG NC OÃOQKTG FG RTQLGV
# RCTVKT FW OQFÂNG TGNCVKQPPGN FCPU NC HKIWTG PQWU QDVGPQPU
4GRTÃUGPVCVKQP HQTOGNNG FG NC HKIWTG
0QWU TGRTÃUGPVQPU FG NC OÄOG OCPKÂTG NGU CWVTGU UKVWCVKQPU GV PQWU QDVGPQPU FQPE WPG TGRTÃUGPVCVKQP HQTOGNNG FGU FKHHÃTGPVGU RCTVKGU FW OQFÂNG n EQPVGZVGNQIKSWG FG EQPEGRVKQP
4GRTÃUGPVCVKQP IÃPÃTÃG
7PG OÃOQKTG FG RTQLGV GUV FÃHKPKG FCPU NG DWV FG ICTFGT WPG VTCEG FOWPG GZRÃTKGPEG GV FQPE FG HQWTPKT FGU KPFKECVKQPU RQWT TÃUQWFTG FGU RTQDNÂOGU FCPU WPG QTICPKUCVKQP0QWU UQOOGU FQPE KPVÃTGUUÃU RCT NC OCPKÂTG FG TÃWVKNKUCVKQP FGU EQPPCKUUCPEGU OÃOQTKUÃGU'P GHHGV NOKPVÃTÄV FG ICTFGT WPG VTCEG FOWP RTQLGV GUV FOÄVTG ECRCDNG FG EQORTGPFTG NGU KPHQTOCVKQPU SWOGNNG EQPVKGPV GV GP RCTVKEWNKGT NG n RQWTSWQK FGU FÃEKUKQPU2QWT CVVGKPFTG EG DWV PQWU RTQRQUQPU RNWUKGWTU CEEÂU ´ NC OÃOQKTG FG RTQLGV UGNQP FKHHÃTGPVU RQKPVU FG XWG $GMJVK GV CN VGNU SWG TÃUQNWVKQP FG RTQDNÂOG ETKVÂTGU FOCTIWOGPVCVKQP ÃXQNWVKQP FG NC TÃUQNWVKQP FW RTQDNÂOG EQORÃVGPEGU FGU RCTVKEKRCPVU CKPUK SWG RQKPV FG XWG EJTQPQNQIKSWG%GU RQKPVU FG XWG RGTOGVVGPV FG EQORTGPFTG NGU RTQEÃFWTGU FG RTKUG FG FÃEKUKQP GV NGWTU EQPVGZVGU.C TGRTÃUGPVCVKQP HQTOGNNG FG NC OÃOQKTG CKFG ´ IÃPÃTGT FKHHÃTGPVGU TGRTÃUGPVCVKQPU UGNQP NG DGUQKP'P GHHGV GP WVKNKUCPV WP U[UVÂOG FOKPHÃTGPEG DCUÃ UWT NGU TGNCVKQPU GV NGU EQPEGRVU PQWU RQWXQPU QDVGPKT FKHHÃTGPVGU XWGU UWT NC OÃOQKTG%GVVG IÃPÃTCVKQP FQPPG WP CEEÂU F[PCOKSWG EQTTGURQPFCPV CW DGUQKP FG NOWVKNKUCVGWT.GU XWGU RGWXGPV ÄVTG TGRTÃUGPVÃGU UQWU HQTOG FG ITCRJGU SWK OQPVTGPV NOKPHNWGPEG FG SWGNSWGU ÃNÃOGPVU FG NC OÃOQKTG%GU KPHNWGPEGU RGWXGPV ÄVTG OQPVTÃGU UGNQP NG DGUQKP FG NOWVKNKUCVGWT FCPU WPG UKVWCVKQP FQPPÃG GV PQP RCU RTÃFÃHKPKGU EQOOG KN GUV UQWXGPV TGEQOOCPFÃ FCPU NGU CRRTQEJGU FG NQIKSWG FG EQPEGRVKQP2CT GZGORNG NOWVKNKUCVGWT RQWTTCKV CXQKT DGUQKP FOQDVGPKT VQWU NGU ETKVÂTGU FOCTIWOGPV ECTCEVÃTKUCPV NC FKUEWUUKQP FOWP RTQDNÂOG FQPPÃ QW DKGP KN UQWJCKVG XQKT NG RTQDNÂOG UGNQP NGU EQORÃVGPEGU FGU RCTVKEKRCPVU EQOOG FCPU NOGZGORNG GV TGURGEVKXGOGPV
Have_sol(Prob_elem,sugg);
Support(arg, sugg);
related_to (agr, crit);
related_to (sgg, crit);
Bring_to(sugg,dec);
Act_on (dec, prob_elem);
Evoluate (Prob_elem).
'ZGORNG
.C HKIWTG GUV WP GZGORNG GZVTCKV FOWPG GZRÃTKGPEG FG VTCÁCDKNKVÃ FOWP RTQLGV FG FÃHKPKVKQP FGU RTKPEKRGU FOÃXCNWCVKQP FGU TKUSWGU RTQHGUUKQPPGNU SWG PQWU CXQPU OGPÃG GP EQNNCDQTCVKQP CXGE NO+PUVKVWV PCVKQPCN FG TGEJGTEJG GV FG UÃEWTKVÃ +045 $GMJVK GV CN .OGZGORNG OQPVTG VTQKU EJGOKPU RQUUKDNGU RQWT CVVGKPFTG NGU TÏNGU FGU RCTVKEKRCPVU FKUEWVCPV NG RTQDNÂOG 241$'P GHHGV NOGZGORNG OQPVTG SWG NG RTQDNÂOGÃNÃOGPV 241$ C EQOOG UQNWVKQP NC UWIIGUVKQP 57)) SWK GUV ÃOKUG RCT NG RCTVKEKRCPV 2#46 EG FGTPKGT C EQOOG TÏNG NG TÏNG 41.'1P TGOCTSWG CWUUK SWG NOCTIWOGPV #4) FKUEWVCPV NG RTQDNÂOGÃNÃOGPV 241$ GUV ÃOKU RCT NG RCTVKEKRCPV 2#46 SWK C NG TÏNG 41.''PHKP SWG NOCTIWOGPV #4) SWK TGNÂXG FW ETKVÂTG %4+6 FKUEWVG NG RTQDNÂOGÃNÃOGPV 241$#4) GUV ÃOKU RCT NG RCTVKEKRCPV 2#46 SWK C EQOOG TÏNG 41.' NC UWIIGUVKQP 57)) SWK TGNÂXG FW ETKVÂTG %4+6
# RCTVKT FG EGU UKVWCVKQPU QP RGWV IÃPÃTGT WPG TGRTÃUGPVCVKQP ITCRJKSWG HKIWTG FG RQKPV FG XWG FGU TÏNGU FGU RCTVKEKRCPVU GP TCRRQTV CXGE NG RTQDNÂOGÃNÃOGPV 241$
- Have_sol(PROB1 : « Définition du cadre de l’ERP », SUGG12 : « Utiliser « champs d’intervention » au lieu de « périmètre de l’évaluation » »);
- Voice(SUGG12 : « Utiliser « champs d’intervention » au lieu de « périmètre de l’évaluation » », PART11) ;
- Have(PART11, ROLE1 : Chef du projet).
- Discuss(ARG5 : « Le chef d’entreprise doit dire où on en est à tous les salariés », PROB1 :« Définition du cadre de l’ERP »); - Related_to(ARG5 : « Le chef d’entreprise doit dire où on en est à tous les salariés », CRIT4 : Exhaustivité );
- Voice(ARG5 : « Le chef d’entreprise doit dire où on en est à tous les salariés », PART3);
- Have(PART3, ROLE6 : représentant INRS)
- Discuss(ARG3 : « Cette question ne peut pas être comprise par tout le monde de la même manière »,PROB1 : « Définition du cadre de l’ERP »);
- Voice(ARG3 : « Cette question ne peut pas être comprise par tout le monde de la même manière »,PART4) ;
- Have(PART4, ROLE2 : Coordinateur CRAMs)
'ZGORNG FOWPG UKVWCVKQP IÃPÃTÃG HQECNKUÃG UWT NGU TÏNGU FGU RCTVKEKRCPVU
P R O B 1
A R G 5 S U G G 12
A R G 3
C R IT 4
P A R T 3
P A R T 11
P A R T 4
R O L E 6
R O L E 1
R O L E 2 7PG TGRTÃUGPVCVKQP ITCRJKSWG FG NC UKVWCVKQP FG NC HKIWTG
'ZGORNG
&KUEWUU #4)n +N FQKV [ CXQKT FCPU EG RTKPEKRG NC PQVKQP FG HKPCNKVÃ NO'42 FQKV EQPFWKTG ´ RTGPFTG NG ECU ÃEJÃCPV FGU FÃEKUKQPU FG RTÃXGPVKQP ,PROB2: discussion du principe-ERP n°2);
- Voice(ARG9: « Il doit y avoir dans ce principe la notion de finalité : l’ERP doit conduire à prendre, le cas échéant, des décisions de prévention », PART6);
- Have(PART6,COMP3 : Ergonomie).
)GPGTCVG241$ FKUEWUUKQP FW
RTKPEKRG'42 Pu 6#5- n%TÃCVKQP FW RTKPEKRG FG HKPCNKVÃ );
#HHGEVGFAVQ2#466#5- n%TÃCVKQP FW RTKPEKRG de finalité »);
- Have(PART2, COMP2: Ingénierie conseil ).
7P GZGORNG FOWPG UKVWCVKQP IÃPÃTÃG HQECNKUÃG UWT NGU EQORÃVGPEGU FGU RCTVKEKRCPVU
.C HKIWTG GUV WP CWVTG GZGORNG GZVTCKV FG NC OÄOG WPG GZRÃTKGPEG FG VTCÁCDKNKVÃ&CPU NOGZGORNG KN [ C FGWZ UKVWCVKQPU FG RTQLGV HQECNKUÃGU UWT NGU EQORÃVGPEGU FGU RCTVKEKRCPVU7PG TGRTÃUGPVCVKQP ITCRJKSWG FW RQKPV FG XWG
EQORÃVGPEGU FGU RCTVKEKRCPVU RGWV ÄVTG IÃPÃTÃG EQOOG FCPU NC HKIWTG .C RTQEÃFWTG GUV UKOKNCKTG RQWT IÃPÃTGT FOCWVTGU TGRTÃUGPVCVKQPU FG RQKPVU FG XWG
COMP3
COMP2 PROB2
PART6
PART2
TASK6 ARG9 COMP3
COMP2 PROB2
PART6
PART2
TASK6 ARG9
7PG TGRTÃUGPVCVKQP ITCRJKSWG FG NC UKVWCVKQP FG NC HKIWTG
7PG OÃOQKTG FG RTQLGV TGHNÂVG WPG GZRÃTKGPEG CESWKUG GNNG FQKV TGRTÃUGPVGT VQWU NGU ÃNÃOGPVU FOKPHQTOCVKQP TGNCVKHU CW RTQLGV CWUUK DKGP NG EQPVGZVG SWG NC NQIKSWG FG EQPEGRVKQP0QWU FÃETKXQPU FCPU EGV CTVKENG WPG CRRTQEJG SWK RGTOGV WPG TGRTÃUGPVCVKQP INQDCNG FG EGU ÃNÃOGPVU'NNG OGV GP CXCPV NGU ÃNÃOGPVU GV NGU TGNCVKQPU OWVWGNNGU SWK KPHNWGPEGPV NC TÃUQNWVKQP FG RTQDNÂOGU FCPU WP RTQLGV GV EGEK
´ VTCXGTU FGU XWGU TGRTÃUGPVCPV NGU FKHHÃTGPVGU HCEGU FW FÃTQWNGOGPV FW RTQLGV.GU CRRTQEJGU FG VTCÁCDKNKVÃ FG NC NQIKSWG FG EQPEGRVKQP RTÃUGPVGPV FGU NKOKVGU UWTVQWV FCPU NC OQFÃNKUCVKQP CW EQWTU FG NOCEVKXKVÃ%GU NKOKVGU TÃUKFGPV GUUGPVKGNNGOGPV FCPU NC FKHHKEWNVÃ FOKFGPVKHKGT GV FG ENCUUGT GP VGORU TÃGN NGU SWGUVKQPU NGU UWIIGUVKQPU NGU V[RGU FOCTIWOGPVU GVE CXCPEÃU NQTU FOWPG PÃIQEKCVKQP0QWU CXQPU RTQRQUÃ WP RTQEGUUWU F[PCOKSWG FG OQFÃNKUCVKQP DCUÃ UWT WPG FÃOCTEJG GP RNWUKGWTU RJCUGU RCTVCPV FOWPG RTKUG FG PQVGU UGOK UVTWEVWTÃG XGTU WPG UVTWEVWTCVKQP RNWU CXCPEÃG.C UVTWEVWTG FG PQVTG CRRTQEJG UG DCUG UWT WPG TGRTÃUGPVCVKQP UKOKNCKTG CWZ CRRTQEJGU FG NQIKSWG FG EQPEGRVKQP'P GHHGV NC RTKUG FG FÃEKUKQP GUV FÃETKVG CXGE FGU OQVUENÃU EQOOG RTQDNÂOG CTIWOGPVU UWIIGUVKQPU GVE%QOOG PQWU NOCXQPU OQPVTÃ FCPU EGV CTVKENG GNNG UOKPVÂITG HCEKNGOGPV FCPU NG RTQEGUUWU FG TÃCNKUCVKQP FG RTQLGVU UCPU PÃEGUUKVGT FGU EQORÃVGPEGU URÃEKHKSWGU'NNG UOCRRWKG CWUUK DKGP UWT WP CEEQORCIPGOGPV GP VGORU TÃGN SWG UWT WPG CPCN[UG C RQUVGTKQTK EG SWK RGTOGV FOQDVGPKT WPG VTCEG TKEJG GV DKGP UVTWEVWTÃG GV CXQKT WPG OÃOQKTG ICTCPVKUUCPV WPG XKUKQP INQDCNG UWT NG RTQLGV0QVQPU SWG NG RTQEGUUWU FG OQFÃNKUCVKQP UG DCUG UWT WPG CDUVTCEVKQP CUUKUVÃG RCT FGU ENCUUKHKECVKQPU GV FGU UVTWEVWTGU0QWU CXQPU ÃICNGOGPV RTQRQUÃ WPG TGRTÃUGPVCVKQP HQTOGNNG FG NC OÃOQKTG%GVVG TGRTÃUGPVCVKQP U[ODQNKUG NGU KPHNWGPEGU GPVTG NGU FKHHÃTGPVU ÃNÃOGPVU FG NC OÃOQKTG0QWU QDVGPQPU FQPE WPG UVTWEVWTG HNGZKDNG SWK RGWV ÄVTG HCEKNGOGPV CWIOGPVÃG UGNQP NGU URÃEKHKEKVÃU FGU FQOCKPGU2CT CKNNGWTU EGVVG TGRTÃUGPVCVKQP HQTOGNNG RGWV ÄVTG WVKNKUÃG EQOOG U[UVÂOG FOKPHÃTGPEG FCPU NG
DWV FG IÃPÃTGT F[PCOKSWGOGPV FGU XWGU UWT NGU TÃUQNWVKQPU EQNNGEVKXGU FG RTQDNÂOGU'P GHHGV UGNQP NG DGUQKP FG NOWVKNKUCVGWT KN RGWV XQWNQKT UCXQKT EQOOGPV WP ÃNÃOGPV FQPPÃ C GW WPG KPHNWGPEG UWT WPG RTKUG FG FÃEKUKQP EQOOG KN RGWV GZCOKPGT NG TCRRQTV SWK NKG EGV ÃNÃOGPV CWZ CWVTGU ÃNÃOGPVU HQTOCPV NG EQPVGZVG FW RTQLGV0QWU CXQPU CWUUK OQPVTÃ FCPU EGV CTVKENG EQOOGPV WPG TGRTÃUGPVCVKQP HQTOGNNG RGWV FQPPGT WPG HNGZKDKNKVÃ RCU UGWNGOGPV FCPU NC TGRTÃUGPVCVKQP FGU EQPPCKUUCPEGU OCKU ÃICNGOGPV FCPU NC UVTWEVWTCVKQP GV NC TGEJGTEJG FG EQPPCKUUCPEGU0QWU VTCXCKNNQPU CEVWGNNGOGPV UWT WPG OQFÃNKUCVKQP FG NC F[PCOKSWG FG NC OÃOQKTG FG RTQLGV GP GUUC[CPV FG TGRTÃUGPVGT NGU FQPPÃGU FG NC OÃOQKTG FCPU NGWTU FKHHÃTGPVGU RJCUGU CXCPV RGPFCPV GV CRTÂU KPVGTCEVKQP#WUUK PQWU FÃXGNQRRQPU WP QWVKN UWRRQTV ´ PQVTG CRRTQEJG QHHTCPV FOWPG RCTV WPG UVTWEVWTG HNGZKDNG FG TGRTÃUGPVCVKQP GV FOCWVTG RCTV WPG KPVGTHCEG CFCRVCVKXG ´ NOWVKNKUCVGWT%GV QWVKN RGTOGVVTC FG TGEWGKNNKT NGU KPHQTOCVKQPU FG RTQLGV FG NGU UVTWEVWTGT GV FOQHHTKT FGU CEEÂU HNGZKDNGU ´ NC OÃOQKTG FG RTQLGV UGNQP NG DGUQKP FG NOWVKNKUCVGWT
!"
$GMJVK 5 /CVVC 0 #PFÃQN $ #WDGTVKP ) n/ÃOQKTG FG RTQLGV RTQEGUUWU F[PCOKSWG FG OQFÃNKUCVKQP FGU EQPPCKUUCPEGU %+6'O 6TQ[GU PQXGODTG R
$QWTKICWNV & .ÃRKPG 2 n 7VKNKUCVKQP FOWP NQIKEKGN FOGZVTCEVKQP FG VGTOKPQNQIKG .':6'4 GP CESWKUKVKQP FGU EQPPCKUUCPEGU 'F %ÃRCFWÂU
$WEMKPIJCO 5JWO 5 n 4GRTGUGPVKPI *CTFVQ(QTOCNKUG %QPVGZVWCNKUGF /WNVKFKUEKRNKPCT[
1TICPKUCVKQPCN -PQYNGFIG R
JVVRMUKERUEWECNRICT[EC#+-/#+-/2TQEJVON
&KGPI 4 %QTD[ 1 )KDQKP # 4KDKÂTG / n /GVJQFU CPF 6QQNU HQT %QTRQTCVG -PQYNGFIG /CPCIGOGPV KP !O"# $CPHH %CPCFC
)KCTF 8 $ % 'F 'EQPQOKEC 2CTKU
-NGKP / n %CRVWTKPI &GUKIP 4CVKQPCNG KP %QPEWTTGPV 'PIKPGGTKPI 6GCOU &&&
& ,CPWCT[
.GYMQYKE\ / <CEMNCF / n /'/1PGV WP EQNNGEVKEKGN WVKNKUCPV NC OÃVJQFG FG TÃUQNWVKQP FG RTQDNÂOG &+2# RQWT NC ECRKVCNKUCVKQP GV NC IGUVKQP FGU EQPPCKUUCPEGU FCPU NGU RTQLGVU FG EQPEGRVKQP O"" 2CNCKUGCW LWKP R
/CVVC 0 4KDKÂTG / %QTD[ 1 .GYMQYKE\ / <CEMNCF / % ' ( )* + 5RTKPIGT8GTNCI 4CLMWOCT 4Q[
2QOKCP , O , + * 5CRKGPVC 6QWTVKGT 2# #PCN[UG RTÃNKOKPCKTG FGU OÃVKGTU GV FG NGWTU KPVGTCEVKQPU 4CRRQTV
KPVGTOÃFKCKTG RTQLGV )'0+' +04+#&CUUCWNV#XKCVKQP
