8010 or ITS users may choose to send mail in the form of a mail note. 850 or 860 workstations however, can neither read nor receive mail notes. The maximum length of a mail note is 8000 characters. In many cases, mail notes eliminate the need for conversion. Therefore, 8010 users can send mail notes to ITS users directly and si mi larly, ITS users can send mail notes to 8010 users.
The following are mailing interchange guidelines you can share with users. The chart shows which mail format can be used for particular recipients. For example, if an 8010 user wished to send mail to an ITS recipient, look under the sender column for 8010, then under the ITS recipient column to find the format option(s). The 8010 sender for example, can send messages to ITS users in Mail Note or 860 format or both.
RECIPIENT
8010 E-860* (;·860** C-850** ITS
SENDER
8010 MailNote, 860 860 860 Mail Note,
8010,860 860
E-860 860 860 860 860 860
I
C-860 860 860 860 860 860
C-850 850*** 850*** 850*** 850*** 850***
ITS Mail Note, 860 860 860 Mail Note,
860 860
* Ethernet 860
**
Communicating 860 or 850***The Gateway Service converts between 850 and 860 document format according to the same rules followed by the Xerox 860s when it communicates with a Xerox 860
NOTE: The gateway service can communicate with only one remote system at a time.
Mailing Interchange Guidelines
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Instructions
CONTENTS
The system administrator takes a leading role in training new uS,ers on network functions. As users become more familiar with their workstations and the network functions available to them, they continue to work with the system adm inistrator when problems arise.
As a system administratqr, you should read through all of the steps described in this booklet. By doi"ng so, you will have a better understanding of your role· in supporting users.
Step Description Page Number
Step 1 Obtain necessary manuals to support training 4-3
Step 2 Prepare,the network for new users 4-5
Step 3 Demonstrate a workstation to a new user 4-7
Step4 Guide new users through relevant training 4-9
Step 5 Respond to users' on-going questions and answers 4-11
Step 6 Develop additional training for 8010 users (optional) 4-13
Step 7 Train a back-up or replacement system administrator 4-15
Workstations directly attached to the network 8010 Information System
• 8010 Information System Learner's Guide
• Use and Care of Your Workstation
• 8010 Information System Reference Guide (optional) 860 Informa tion Processor
• Operator Manual, Book One: Fundamentals
• Operator Manual, Book Two.: Word Processing
• 860 Information Processing System Reference Manual
• 860 Information Processing System Ethernet Communications Manual
• The following disks: Master Word Processing Disk, Diagnostic Disk, Training Disk, Master Ethernet Communications Disk, and two blank disks
Workstations that are interactive terminals (such as the Xerox 820-1/ personal computer)
• Software, if any, needed by that terminal to communicate
• ITS User's Guide
Workstations that are communicating word processors 860 Information Processor
• Operator Manual, Book One: Fundamentals
• Operator Manual, Book Two: Word Processing
• 860 Information Processing System Reference Manual
• 860 Information Processing System Communications Point-to-Point Teletypewriter Manual
• The following disks: Master Word Processing Disk, Diagnostic Disk, Training Disk, and two blank disks
850 Information Processor
• Check with your Xerox representative on current training support for the 850
Instructions
STEP 1 ·
Obtain necessary manuals to support training
Overview: All training for Xerox equipment that use network functions is self-paced training. As a result., students can complete their training at their own speed, at times convenient to them. To support such training', you need only to be certain that the necessary manuals and material" are available for student use.
Procedure: To prepare your site for training, use the following checklist:
1. Determine which types of workstations are used at your site. Then use the table on the facing page to determine which manuals are needed.
2. Determine how many users will be training on each type of workstation to determine how many manuals are needed. In general, you will want each 'user to have his or her own copy of the training materials.
3. Check the number of existing manuals you have. Usually, one copy of e'ach guide is provided with each machine ordered.
4. Talk to your Xerox representative to order any extra manuals needed.
For all users
1. Add each user's name to the clearinghouse service (Step 7, Booklet 2)
2. Add a mail folder in the file service housing themail service for each user of an interactive terminal or a communicating word processor, as well as any other user planning to use electronic mail (Step 9, Booklet 2)
3. Add the user's name to any groups necessary to permit appropriate access to desired file drawers (Step 8, Booklet 2)
For 8010 users
1. Be certain that help and training is loaded on the internetwork (Steps 17-18, Booklet
2)
2. If desired, load help locally on the workstation on which the training will occur (Step 19, Booklet 2)
For interactive terminal users
1. Determine what type of workstation the user will be studying at and decide if the default settings for ITS's display will work or will need to be adjusted.
You can use the following space to record alternate settings:
Width:
Height:
Padding:
Instructions
STEP 2:
Prepare the network for new users
Overview: Before any new user starts his or her training, you should be certain that all needed steps have occured to allow that user to reach network.functions. If these steps have not been taken, the userwill certainly have trouble completing the exercises in his or her self-paced training.
Procedure:
1. First, add the user's name to the network, as described in Booklet 2. The facing page lists the substeps needed.
2. For 8010 users, be certain that help and training material is loaded on a file service somewhere on the internetwork since all 8010 training occurs on-line.
Many system administrators wonder if they should load help documents onto a user's workstation, as described in step 19, Booklet 2. If you have users who expect to use the help system frequently, this should be done. It will result in faster response time and higher user satisfaction.
To load help locally, you must place the help you want stored locally into the HelpLoad drawer.
As the system administrator, you can place whichever help or training documents you want into this drawer (based on what is used most frequently in your organization). For example, if you expect your users to have frequent questions about graphics, you might place only the help sheets relating to graphics in this drawer. Your Xerox systems analyst can help you decide what information should be placed in the HelpLoad drawer and thus be stored on the workstations.
3. For interactive terminal users, you should determine the appropriate display format for their particular machine.
• The default value for height is 24 lines
• The default value for width is 79 characters
• The default padding value is 0
These default values are appropriate for the Xerox 820 and 820-11 personal computers. For other equipment, check the documentation provided with the equipment or contact its. manufacturer.
For workstations directly attached to the network:
8010 Information System
1. Describe the components of the workstation
2. Log on and demonstrate how to copy objects from the directory and how to get to a training module
3. Show where common network elements, such as the printer, are located 860 Information Processor
1. Describe the components of the workstation
2. Log on and demonstrate some word processing capabilities, as well as how an item might be mailed or printed
3. Show where common network elements are located For interactive workstations:
1. Describe the components of the workstation
2. Demonstrate how to load the communications software, if necessary
3. Demonstrate how to log on to interactive terminal service and send a message For communicating word processors
1. Describe the components of the workstation
2. Demonstrate how to load the communications software
3. Demonstrate how to log on to gateway service and send a message
Instructions
STEP 3:
Demonstrate a workstation to a new user
Overview: Although the training for workstations is designed to be self~paced, the human touch can often help to overcome a student's initial fears or concerns about a new tool. Seeing a short demonstration can make the student more at ease and enhance the quality of his or her training.
Procedure: When planning a demonstration:
1. Determine in advance what you will want to show. Prepare your own outline. You can use the information on the facing page as a guide for the material you might want to cover.
2. If your demonstration requires pre-,existing material (for examp·le, an electronic mail message), be certain to create it.
3. Practice the demonstration before giving it to a student. Remember that this is a new user's introduction to an unaccustomed work tool, and you want it to be a positive experience.
Comment: To answer effectively many of the questions that come to you, you must be able to do basic tasks on all types of workstations on your network. However, you may want to ask another user who is more familiar with a particular workstation's use to give these demonstrations to new users.
Instructions
STEP 4:
Guide new users through relevant training
Overview: Depending on your organization's requirements, you may want to take an active or a passive role in guiding users through training. Xerox-provided training is designed to be capable of working by itself without your active involvement. You may however want to intersperse training or applications specific to your organization with the Xerox-provided material.
Procedure: Your basic responsibility is first to give a demonstration and second to hand out the relevant training material (as listed in Step 1 of this booklet). The new user should then follow the instructions in the training material to complete the training.
Comment: Most users of the 8010 workstation do not need to know all of its features right away_
For that reason, the training for the workstation is modular. New users should be encouraged to study training modules only as they need them; there is no need to take all of the training in the first week of use.
If new 8010 users want help deciding which modules to study, ask them to read the introduction to each module in the Learner's Guide. If they still can't decide, suggest that they go to the beginning of the module and print a copy of the module's Action Summaries. This will give the user a better understanding of what the' module teaches.
United States (with the exception of Texas): 800-527-0955 Texas (with the exception of Dallas): 800-442-5142 Dallas: 960-3696