CISTI: Bridging the information gap

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Journal of Information Processing and Management, 50, 1, pp. 11-19, 2007

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Krym, Naomi; Suzuki, Hideaki; Matsushita, Shigeru

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GISTI: Bridging the Information Gap

Naomi KRYM 1)

1) Business Development Officer, Marketing Group, Business Affairs, ClSTl, (Canada

Institute for Scientific and Technical Information) National Research Council Canada

[Author Abstract] CISTI the Canada Institute for Scientific and Technical Information is a

science library and a world leader in document delivery for all areas of science, technology,

engineering and medicine, which was estabfished in 1924. NRG Research Press, which is part

of GISTI began in 1929 and publishes 16 international joumals of research plus books and

conference proceedings. This article describes in detail how anyone can benefit from using

CISTI services to meet their resegrch needs. ln Japan, CISTI services are available through

our trusted partner Sunmeilia.

[Keywords by Author] ClSTl, science technology and medical information, database,

document delivery, CISTI Source

To cite this article:

Naomi KRYM; "ClSTl: Bridging the Information Gap". Joumal of Information Processing

and Management. Vol. 50, No. ?, (2007), xxx-yyy.

Naomi Krym, B.Sc, M.L.S.

Business Development Officer

ClSTl, National Research Council Canada

Building M-55 Room 157

1200 Montreal Road

Ottawa, Canada K1A 0S2

Phone:+1 (613) 993-9248

Fax: +1 (613)952-8244

Email : mailto:naomi.krvm@nrc-cnrc.qc.ca http://cisti.nrc.qc-ca

This article is based on a prebentation dated, August 29, 2006 at the Sunmedia's User's

Meeting held at the Conference Center of Hotel Villa Fontaine in Tokyo Japan.

CISTI began over 80 years ago as the library of the National Research Council of Canada,

Canada's leading public research and development agency; and became Canada's National

Science Library in 1957. In 1 974 it was renamed the Canada Institute for Scientific and

Technical Information to reflect the wide scope of services it provides and the increasing role

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CISTI serves as a gateway to the world's scientific information, supporting research

communities in the industry, public, academic and medical sectors from fundamental science

to applied research. CISTI is a national science library and a world leader in doc-ument delivery

for all areas of science, technology, engineering and medicine. CISTI has an active

international presence, with 80% of the NRC Research Press' journal subscriptions come from

outside Canada. lts document delivery service reaches all comers of the world, primarily in the

USA, Asia, Australia and Europe. Last year alone, CISTI delivered over 700,000 articles in

Canada and the rest of the world.

Its collection is one of the largest in North America. Nearly 500 new items from around the

world are received every day! Some of this information is often found only in published papers

from scientific confeiences. CISTI makes a special effort to locate, purchase and catalogue

conference proceedings from around the wofld. As a result, CISTI's collection of published

scientific conference proceedings is one of the best in the world.

The CISTI collection includes:

r over 50,000 different serial titles

r over 800,000 books, conference proceedings and technical reports

. 2 million technical reports on microfiche from around the world

. journals _{from the world's}_leading_scientificpublishers

. information in all languages and from all countries where scientific and technical

information is published

. Conference proceedings _{- a specialty}

CISTI's headquarters in Ottawa also houses NRC Research Press, Canada's foremost

scientific publisherof journals, _books_{and conference}proceedings. NRG Research Press has

been publishing scholarly journals since 1929. With an ongoing focus on and investment in

electronic publishing, the NRC Research Press continues to position itself as a cutting-edge

provider of scientific and technical communications worldwide. lts activities include the

publication of 16 intemational peer-reviewed research journals and a growing number of

affiliated journals, _{in all scientific}_disciplines.More than 2,000 manuscripts are submitted each

year, and there are no page charges to authors.

Research Press journals are all available online in full-text, and many are accessible online

before print publication, _{so that information}is available when and where it's needed. Clicking

on the title of an article on the Contents Page, or from the associated abstract will direct you to

the pay per view option - an economic alternative to electronic subscriptions. By using a credit

card, instant access to the desired full text document is granted.

NRC Research Press is currently digitizing all its print archival material, some as far

back as 1929. Six journal titles' back files are currently available in electronic fonnat.

Unlike some publishers, there are no annual maintenance fees and access is perpetual,

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While the CISTI catalogue is on the web and free to anyone to search, clients must

register for a CISTI account before ordering documents. Registering for an account is

easy and free. Simply follow the link for new users on the CISTI website, and register

online. http://cisti.nrc.qc.ca

Accounts are free and an organization may have as many as it chooses. We require

registration in order to know your:

. preferred delivery method and document format,

. contact information in case questions about the order arise, and

. method of payment (e.9., monthly invoice or major credit card).

lf an organization needs to set up a large number of acoounts, CISTI will set up a

customized order page that will have common information fields pre-filled.

After registering with CISTI (registration is free), anyone can place an order using CISTI's

on-line catalogue or one of many other electronic ordering methodS.

CISTI is comrnitted to adopting the standards and linking technologies to ensure

seamless access to CISTI's Document Delivery service. Outbound and OpenURL

links to CISTI can now be activated from most online information services, link resolvers

and library systems to send orders (e.9. article citations or search results) directly to

CISTI's Document Delivery Service. CISTI has worked closely with information vendors

to ensure these links are properly configured and tested. Linking allows registered

CISTI clients to integrate CISTI's Document Delivery Service into their databases,

resources and information environrnents. CISTI offers more than 20 ordering methods

to submit document delivery requests, which include the following platform types:

. CISTI Catalogue -- lnnovative Interfaces 239.50

o ISO ILL Protocol

r Linking: DirecUOutbound ordering links (18+):

. Ooen URL link resolvers

r Integrated library systems and ILL management systems (e.9., Relais)

r Database vendors

o Formatted e-mail and Intemet batch

r Web Forms o CISTI Source . OCLC (CAl)

. DOCLINE / Loansome Doc (ONCCIS)

. Other: fax, mail, unformatted e-mail (non-electronic)

Users of the GISTI Catalogue may search the CISTI and the Canadian Agriculture l-ibrary

(CAL) and other partner collections. As recently as October 2005, CISTI's Catalogue added

more than 10,000 scientific, technical and medical journals and reports from the holdings of

four Far East libraries. to its collection.

CISTI's Far East Partners are:

o SUNMEDIA Co. in Japan

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. Korea Institute of Scientific and Technical Information (KlSTl),

. Science and Technology Policy Research Information Center (STPI) in Taiwan,

There is no doubt that clients appreciate having affordable, reliable and easy access to these

collections, through CISTI's Documerit Delivery Service. After only one month, orders supplied

from these partners via CISTI's Catalogue have increased significantly.

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A major contribution to the success of this partnership is the work of Innovative

Interfaces Inc. They introduced changes to the Catalogue's Innovative system so that it

can display the Japanese, Korean and Chinese characters. This important feature

ensures greater accuracy in searching, and makes CISTI the logical choice for easy

document discovery and delivery.

For the past two years, industry experts have recognized CISTI as the best document delivery

provider. Why? Because ninety percent of Direct Service orders are processed in 24 hours,

more than half of which are processed on the same business day, and most urgent requests

can be filled within 2 hours.

GISTI delivers 90% of document orders in electronic format. Clients can request that

Ariel, Secure Desktop Deliveiy (SDD) or fax deliver documents. Growing in popularity,

SDD is quick and reliable and can eliminate problems associated with other methods of

delivery, such as fax quality, firewalls and e-mail server restrictions. lt is designed to

meet client needs while at the same time protecting the rights-holders. In order to be

sure that the rights of publishers are protected, CISTI has designed its web delivery

service to prevent redistribution, copying and storage of documents delivered by the

web. This delivery "post to web" method is easy - users simply click on the URL in the

e-mail notification they receive when their document is ready. SDD has been enhanced

to supportdirect email notification to the end-user, when an intermediary has ordered

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cycle after an order has been submifted. CISTI also sends notification to the

intermediary when a delivery notification is sent to the end-user.

All non-electronic requests are delivered by courier services. Pick-ups at CISTI occur 7 times

per day

ln its 2006 Product Satisfaction Scorecard, Outsell reports that NRC-C|ST| tops the list of five

information providers. lt scored highest in three of five categories: Overall Satisfaction, Would

Recommend and Fair Pricing.. While NRC-CIST| was slightly edged out of first place in the

Depth/Breadth of Coverage and Ease of Doing Business, its ratings in all five categories were

higher this year than last - showing its serious commitment to reaching the highest levels of

client service and satisfaction.

Contributing to client satisfaction are client support professionals and electronic tools such as

Order Tracker. CISTI's Help Desk provides customer support for all clients Monday to Friday

from 8:30 a.m. to 4:30 p.m. (ET). Staff either answers client questions or concerns, or connects

clients to an expert with in-depth knowledge for help with complex questions or situations.

Order Tracker is an electronic tool that allows CISTI clients to view the status of their

document orders in full or summary fonn. lt can be set to work on individual accounts, or one

account can be set up to track usage of accounts within a large organization such as a

university. Searches can be limited to a specific timeframe, order status, order number, journal

name and article title. Recent orders may also be cancelled from Order Tracker, but only if the

order has not yet been filled. Search results can be displayed in full or in summary form.

Many CISTI clients take advantage of GISTI Source, an integrated current awareness

and document ordering service. lt provides access to more than 20 million articles in

20,000 different journals in 33 languages (75% English), from 58 countries! Many article

records contain direct links to the full-text online version on the publishe/s site,

accessible to those with subscriptions to the joumals. CISTI Source is integrated into

CISTI' Document Delivery service. You can select rdcords throughout your session in

order to create a bibliography that you can print or send to someone to assist them in

selecting their documents or to submit Document Delivery requests. Time is saved in

submitting document delivery request for both staff ordering documents for their

researchers or by the end-users themselves. Further staff time is saved as CISTI

Source calculates the variable copyright charges automatically as well as integrating

document delivery request information into their own ILL (lnterlibrary Loan)

management system.

CISTI Source has been successful for organizations that are seeking to integrate

Content & End-user unmediated document ordering through a single portal while

incorporating their organizations branding. CISTI Source ensures that all the content is

available in one pot. To enable the organization to maximize its investment in its own

collections whether print or electronic joumal subscriptions, Local Holdings block in

CISTI Sowce directs the end-user to their own library collections by including their call

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material already owned. CISTI Source also acts as gateway linking article citations

identified and selected by the user to the full-text in their repertoire of electronic

subscriptions.

CISTI Source allows customized Journal Contents Alerts and Article Alerts services, which keep

subscribers aware of new developments in research in theirfields of interest. ldeal for larger

groups _{and organizations,}_{Alerts Unlimited}provides an unlimited number of Journal Contents

Alerts and Article Alerts. An Alerts Unlimited subscription allows end users of the service to set

up their own customized alerts, with no redistribution required, at a flat rate per year rate.

Online Journals

Access to online joumals _{for document}delivery services has improved the quality of

graphs and images as well as the ability to deliver colour fr'om an original PDF as

compared to a scanned frcim paper document. By immediate access to PDF

documents, for 2417 ordering and delivery, the turnaround time is even faster than

before. System customization can also enable automated routines to delivery these

articles. Libraries can provide this "Single Access Point" to Scholarly, peer-reviewed

articles from multiple publishers, which is more efficient than identifying and accessing

many publishers' websites.

But before document suppliers can fully incorporate all the benefits of providing online

journals, _{there are still some challenges}_{that need to be overcome.}_Currently_online

journals _{are limited}_{to journal}_articles_{and not all content}_{such as conference}

proceedings _{papers, monograph}chapters or technical reports. In terms of seeking

publishers' permissions, the content owner, these electronic rights take extensive

negotiation to obtain, as they are not the same rights as for paper subscriptions.

Systems functionality must also be negotiated to meet end-users expectations for

consistency by resolving the current situation where publishers insist that articles

available from a document supplier must be encrypted whereas the publisher offers

"unwrapped" content from their own website. Finally, further systems development is

needed to ensure.that "digital rights management" functionality protects the content

holder content as well as does not overlcurden the end-users ability to enable his/her

own systems to access this content.

CISTI's solution for incorporating online journals is Pay Per Article, which is b quick and easy

article, purchase service. lt's completely anonymous and doesn't require any pre-registration or

user name and password to order a document, which can be viewed and printed one time only.

Only online credit card payment is accepted. Users can search CISTI's articles database, select

articles of interest and add them to a shopping cart for check-out and purchase.

Documents delivered from CISTI's electronic journal collection will be available for viewing and

printing immediately, while documents from CISTI's paper joumal collection must first be

scanned. In this case, clients receive an e-mail message within 24 hours stating that their

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Copyright at GISTI

Documents supplied by CISTI's Document Delivery service are copyright-cleared. As a

publisher, online service vendor, and document provider, CISTI is concemed about and

respects copyright in all aspects of the information life cycle. CISTI supports intellectual

property rights, and maintains a copyright system that ensures accurate and up{o-dale

application of appropriate national laws and intemational conventions. Agreements are

in place to ensure that the rights of authors and publishers are recognized whenever

CISTI provides a document from its collection or from other sources. Depending on the

service and the client's location, a copyright fee may be charged in addition to the

supply fee. Copies frcm CISTI's Direct servibe and Custom services are covered by

copyright agreements with Access Copyright and COPIBEC, with Access Copyright with

the US Copyright Clearance Center, and directly with publishers. Copyright fees

collected by CISTI are considered a "pass-through" as the entire amount collected is

foruvarded to the appropriate party identified in our copyright agreements, thus

eliminating any additional administrative burden for the client.

Other new services made possible through partnerships are direct ordering of technical

standards and electronic book loans.

CISTI's web site now links to the CISTI Online Standards Store. This partnership between

CISTI and TechStreet, a division of Thomson Scientific, allows CISTI users to enter. search

and buy standards directly from TechStreet.

Since standards are the basic building blocks of most products and services, this new service

strengthens CISTI's reputation as a world-class supplier of STM publications.

>-i eBook Loans will soon be offered jointly by CISTI and MyiLibrary. lt will

.!flr' reduce costs and provide immediate access to loaned material. lt will also

l / eliminate packing and shipping costs as well as the risk of book loss.

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'tr.rd lf0$ r.a XitlL.rt

In response to the changing needs and demands of its clients, CISTI is demonstrating

leadership through a number of exciting partnerships, infrastructure and research initiatives

that will keep our products and services relevant to the scientific community for many years to

come.

Partnerships

CISTI's success is due in large part to its commitment to forging and strengthening partnerchips

that expand its information content, improve its infrastructure and inspire new service.offerings to

researchers around the world. lts content strategy, coupled with its partnership agreements with

publishers and.other libraries in Canada, the Far East and Europe, result in an impressive and

accessible STM collection. A partnership with the Govemment of Canada's Depository Services

Program provides Open Access to 1 5 of the 16 Research Press online journals free of charge to

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and Access to Global Online Research in Agriculture (AGORA) provide online access to its 16

joumals to local, not-for-profit institutions in developing countries.

Infrastructure

CISTI is proposing the establishment of a National information and infrastructure

network to provide electronic access to full-text digital content to Canadians, regardless

of geographic location or affiliation. This Canada scientific infostructure (Csi) extends

our national science library mandate into the digital environment. lt offers a trusted

digital repository, a secure and reliable technology infrastructure and innovative tools to

search, organize and analyze the information. It is sustained through newand renewed

strategic partnerships and collbborations with stakeholders in the library and information

community. Intemational clients can benefit through CISTI's new Pay-Per-Article service

Research

The 65 staff of CISTI's Technology and Research directorate focus on advancing knowledge

and promoting the adoption of new practices, developing new text mining technology that will

better exploit CISTI's vast resources, promoting discovery in scientific literature through user

visualization of information and information flows and integrating intelligence tools to CISTI

servlces.

Future Directions

There is a growing demand for competitive intelligence and competitive technical intelligence:

market information, business opportunities, investmenUfunding sources, technology Watch,

technology trends, and technology analysis. Since SMEs are very important to Canada's

economic development, their need for such specialized information services has produced

many initiatives in the private and public sector, which offer appropriate solutions. CISTI has

partnered with NRC's Industrial Research Assistance Program to prcvide competitive technical

intelligence services to SMEs across the country.

Other future CISTI activities may include

. Partnering and collaborating to create a STM information network

. Developing the technical infrastructure to support lhis network

. Developing business models for an open access Research Press

. Creating new business models for the electronic world

. Developing tools and services to enhance desktop access to STM information

. Providing access to publicly funded research data and information

. Earning international recognition as a trusted digital repository to assure permanent

access to STM information

Gonclusion

CISTI has identified access, innovation, partnering and specialized information products and

systems as key factors to continued success. lt is the strategic combination of some, and the

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to the global S&T information system. CISTI services are available in Japan through our

trusted partner Sunmedia, who have been active CISTI users for more than a decade.

http ://www. su n med ia. co. i p/

1200 Montreal Road

Phone:+1 (61 3) 993-9248

Fax : +1 (613) 952-8244

Email : mailto:naomi.krym@nrc-cnrc.gc-ca

http ://cisti. n rc. qc.-ca

Technical Terms (for describing different electronic ordering methods)

CISTI offers more than 20 electronic ordering methods to submit document delivery

requests. Electronic ordering is the most efficient and least expensive method for

ordering from ClSTl. Some of these types include:

CISTI Catalogu€ -- lnnovative Interfaces 239.50

CISTI's Web OPAC (Online Public Access Catalogue) plateform is from

Innovative Interfaces, Inc. (lll). 239.50 is a client server protocol for searching

and retrieving information from remote computer databases. lt is covered by

ANSI / NISO standard 239.50 American National Standards Institute or ANSI

National I nformation Standards Organization (N ISO), and International

Organization for Standardization (lSO) standard 23950. The standard's

maintenance agency is the Library of Congress.Z3g.s0 is widely used in library

environments and is often incorporated into integrated library systems and

personal Bibliographic Reference software. Interlibrary catalogue searches for

interlibrary loan requests are often implemented with 239.50 queries.

The CISTI Catalogue allows you to search the collection and easily order

documents. CISTI's collection of more than 50,000 serial titles and more than

600,000 books, reports and conference proceedings in science, technology,

engineering and medibine is one of the largest of its kind in the world. The CISTI

Catalogue can be searched at any time on the Web at cat.cisti.nrc.gc.ca. You

can choose to use the 239.50 protocol to search the Catalogue. See details at

239.50 Access to CISTI Catalogue.

ISO ILL Protocol

Definition: from http://www.lac-bac.gc.caliso/ill/standard.htm As Open Systems

Interconnection standards, the suite of Interlibrary Loan (lLL) application

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outside the standards, the interconnection of computer systems from different

manufacturers, under different management, of different levels of complexity, and

of different ages. In addition, the protocol provides support for the control and

management of ILL transactions for both lending and borrowing activities.

Further details regarding CISTI's implementation of the ILL Protocol for

submitting document delivery requests can be found at:

http://www.lac-bac. qc. calwbi n/i l lcntcUsu rvsee/r=O 1 3

Linking: DirecUOutbound ordering links (18+):

Outbound and OpenURL links to CISTI have been activated from most online

information services, link resolvers and library systems to send orders (e.g.

article citations or search results) directly to CISTI's Document Delivery Service.

CISTI has worked closely with information vendors to ensure these links are

properly configured and tested.

Linking allows registered CISTI clients to integrate CISTI's Document Delivery

Service into their databases, resources and information environments.

Links to CISTI are usually set-up or activated from an information service's

administrator module or interface. Typically the vendor's administrator

documentation or contact their customer support service for help on activating

links to ClSTl. http:1/cisti-icist. nrc-cnrc.gc.caldocdel/linkinq_e. html

Some examples of Direct Ordering Links to CISTI are available from:

Information Resource Vendor

EBSCOHoSt EBSCO

ProQuest Information and Learning ProQuest

Dialoq@Site (intranet version) Dialog Thomson

OVID OVID Technologies Inc.

Internet Database Service Cambridqe Scientific Abstracts (CSA) CAB Direct MathSciNet* Silverplatter SwetsWise SciFinder and STN FirstSearch OCLC

TDNet Journal Manager TDNet

Open URL link resolvers

CABI Publishins

American Mathematical Society (AMS) OVID Technologies Inc.

Swets Blackwell

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Definition from NISO (National lnformation Standards Organization)

http://www.niso.org/committees/committee_ax.html: _{The OpenURL}standard is a

syntax to create web-transportable packages of metadata and/or identifiers about

an information object. Such packages are at the core of context-sensitive or open

link technology. OpenURL links to CISTI are activated from most online

information services, using link resolvers to send orders (e.g. article citations or

search results) directly to ClSTl. CISTI has woiked closely with information

vendors to ensure these links are properly configured and tested.

Some examples where CISTI's base URL has been configured in the link

resolvers include: Link Resolver Name SFX OVID LinkSolver l Cate WebBridse LinkSource TOUResolver

Integrated library systems and ILL management systems (e.9., Relais)

Another use of OpenURL linking is demonstrated by connecting both an

"lntegrated library system" (lLS) and an ILL Management System to

simultaneously submit a request to another library, while tracking this transaction

in their internal ILL tracking system.

Definitions:

rLS is a ribrary system used to track items owned, orders made,

bills paid, and pitrons who have borrowed. These ILS are divided

into various modules to represent library functions such as

acquisitions, cataloguing, circulation (of library materials to

patrons), serials (tracking journal holdings) and OPAC, the public

library interface. Typically each item owned by the library and each

patron has a unique identification number to allow the tracking of

activity within the database. ILS Examples include: lnnovative

lnterfaces Millenium; Sirsi Dynix; ALEPH by Exlibris, etc

ILL Management System is a web-based management system to

track interlibrary loan transactions. These systems can increase ILL

productivity and reduce paper files by automating ILL borrowing,

lending and use of document delivery providers. Examples include

Relais International, OCLC lLliad, RLG's ILL Manager.

Database vendors

CISTI has worked with bibliographic database providers to facilitate the

searching for bibliographic citations and the ordering of these documents by

creating an interactive ordering link to CISTI in their bibliographic database. To

Vendor Ex Libris

OVID Technologies Inc.

Openly Informatics, Inc.

Innovative Interfaces Inc.

EBSCO TDNet

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create the linkto ClSTl, the database vendor uses programming based on

CISTI's blank ordering forms. When clients wants to order an item, the database

vendors' software will populate the CISTI order forms automatically with the

bibliographic information available in their database(s) and then send these

gateway CISTI order forms to ClSTl. Some examples where these ordering links

have been created include MathSciNet, Ovid, Silverplatter, SwetsWise, CAB

Direct.

Formatted e-mail and Internet batch

CISTI has createdr'a template that can be used by clients who wish to prepare

their document delivery requests in their own local system and then send their

orders to CISTI Document Delivery Service as a"batch file via e-mail. CISTI has

prepared specific guidelines on how to format these o[ders and batch file. By

following this format, orders are successfully integrated into CISTI's automated

systems, so that CISTI can process these orders as quickly as possible, which

means a fast turnaround time for the user. Detailed instructions on how to

prepare this formatted batch file can be found on the CISTI website at:

http://cisti-i chttp://cisti-i st. n rc-cn rc. qc. cald ocd e l/i nternet e. htm I

Web Forms

CISTI has created blank document delivery request forms which are accessible

from the CISTI website, which is another method of placing requests.

http ://doc. cisti-ici st. n rc-cn rc. gc. calC I ST I PWi I N N O PACIDOCS/b la n k o rd er. htm I

There are separate forms depending on the type of publication requested: journal

article, conference paper, book, book chapter, report.

CISTI Source

CISTI Source is a citation database that is integrated with CISTI's document

delivery Service. The CISTI Source databases provide article-level search,

order, and alerting to journals held in the CISTI collection, and more, which

enables user-initiated document ordering.

http:l/source.cisti-icist.nrc-cn rc.qc. cali ndex_e. htm I tool

oclc (cAr)

OCLC has a document ordering facility on their catalogue called WorldCat. Each

library that participates in resource sharing on OCLC has a unique symbol.

CISTI's OCLC symbol is CAl.

http://unrvur.oclc.org/default.htm describes OCLC as: Founded in 1 967 , OCLC

Online Computer Library Center is a non-profit, membership, computer library

service and research organization dedicated to the public purposes of furthering

access to the world's information and reducing information costs. More than

57,000 libraries in 1 12 countries and territories around the world use OCLC

services to locate, acquire, catalog, lend and preserve library materials.

(14)

DOCLINE is an online interlibrary loan routing and messaging system for health

sciences information. DOCLINE is a product of the United States National Librarv

of Medicine (NLM) who produces PubMed. Document Delivery requests from

PubMed can be sent to CISTI via the DOCLINE system using the unique symbol

on the Docline system to identify each participant. This is called a "LlBlD" and

CISTI's LIBID is ONCCIS.

http://cisti-icist.nrc-cn rc. qc. calh ea lth/d ocl i ne/abo ut_e. htm I

Other: fax, mail, unformatted e-mail (non-electronic)

Finally, Non-Electronic Ordering Options means that when CISTI receives these

orders, before they can be processed, a CISTI employee must key in the order

specific information into CISTI's integrated Document Delivery system called

IntelliDoc. The turnaround time of receiving orders submitted via one of these

non-electronic ordering methods is slower due to the human intervention

involved. Also the price is slightly higher. But these ordering options may be

useful when the person requesting document delivery requests, does not have

the time to use one of the electronic ordering methods, but would rather send

lists of multiple requests, just as they have received them from their end-user.

These lists can be sent to CISTI in any format in an email message or via fax or

mail.

B usiness Development Officer

1200 Montreal Road

Phone:+1 (61 3) 993-9248

Fax : +1 (613) 952-8244

Email : mailto : naomi. krym@nrc_-.qnrc.gc.ca

(15)

Append ix #l Technical Terms

Naomi KRYM

Naomi KRYM; "ClSTl: Bridging the Information Gap". Journal of Information Processing

-and Management; Vol. 50, No. ?, (20OT ), xxx-yyy .

Technical Terms (for.descri bi ng d ifferent electronic" orderi ng methods)

CISTI offers more than 20 electronic ordering methods to submit document delivery

requests. Electronic ordering is the most efficient and least expensive method for

ordering from ClSTl. Some of these types include:

CISTI Gatalogue -- Innovative Interfaces 239.50

CISTI's Web OPAC (Online Public Access Catalogue) plateform is from

Innovative Interfaces, Inc. (lll). 239.50 is a client server protocol _{for searching}

and retrieving information from remote computer databases. lt is covered by

ANSI / NISO standard 239.50 American National Standards Institute or ANSI

National I nformation Standards Organization (N ISO), and I nternational