!"#
$
" %&
!
" #$ %&'(# ) * #+,,,#
! " # $%%&'
( ) *
+ ) $
, * - '.
( *
+ , /
)
0 , )
/, 1 2
$ %34' 5 ,
( -
/, 0
/ $
'
/ ( '( ()(
* , * 6
0
7 *1 *
* + * ,$8 %%9. %:;' <
$ 0 0 ' = ,
> ?
5
4
7 ) ? (
@ , , @
+ * A $ '
7 * ( * - $ B %3:
'
@
,
, $7 7 %:;. 7 7 C
%3;. 7 C %D:. 7 C 7 %%&. 5 %%9 '
E
$F %%;'
( .
(
,
< E $7 C 7
%:;' ? ( * . + * /
G 6 * ) 13& H 5
2 )
) * ? % + /?
, *
@ , *0 + ( * - 1 + 1
/= $&&&& '
* 6
6
* A 6
, * ) ) ?
* ( ( 2
) * I 6
*
7 , ,
$F %%;' ?
$# %:J %:%. 8 %%9. %:;. 5 8
%%%' 7
K $ 8 %%9
' = ,
( $ ' ,.
( $ ' *
7 , <
, * =
! ( )
1 2 7
* , =
,
/ $
E E '
$ 8 %%9. 7 C
%%3. 5 8 %%%'
9
18 5 ) 2 1- 2 1 D& H 2
1 2 1 2 , L
* ) M
* ) 7 , $ '
) N ) 1
2 O
*
- - .
$'/ *
$4'/
$9'/ 0 0
$J'/ * * *
$;'7 * $ (
C'
$D'= - - , *
$3'7 )
!" # $%&'$#(( ) $ ' *+)$' $
$%&'$#(( ) $,& - ' '& #*( - #&$ '. & / )) & (- /+ ,& # $
%&'$'- (+ ) $0
O 7 C
$7 C / %: . 7 C 7 %%&' *
-
*
3 ,$ '
<
) * ?
, ?
* ' PD' # 0
$ # %%&. 5 %%9. Q 7 %%;. 7 C %%3 .
7 C 7 %:;' / $8 5 %%%. 5 8
%%%' A *
,
= ) * $
( ;& H 4& H (
( '
J
Performance
manque suffisant de connaissance engagement pour atteindre le but
+ " / " " . #
0 /
/
' 5 5
- .
4' ) (
) +'- " (1 # $%&'$#(( ) $000/+$ *+)$' $
< ,
- $! %:4' @
6 * < 6
, *
,
? * 3 ,$!
# %3%' (*( * , L
6 * R# C ?
$%:J' , 1 % ,$<8?' *
* ,
,
• L S , .
• # S , $
'.
• S , T$L'
, $#'$ S L ( #
S# ( L'.
• / $ / S# (
; / S# U '.
• ? $ ?S/ (
?S/ U '
L , ) A 4 (
* ;& , 4D J:.
4D J9. 43 4. 43 :4 4D D 7 I<8#
4
<8# $/' ,
* , $#' 7 <8# $?'
7 , <8#
7
=
, -
$ K / P9'
= 1 2 , <8# - ) ,
$ ' , $' $' ,
- $ ' , $' $' , *
, ) * *
!
; ,
! S7
I<8#
=
I<8#
7 I<8#
2 2
4D % 4D J9 4; %; 4; J3
2 2& J:
( - 1 2 * - 3 4 35
# , <8# , 6 * *
- * =
, ,
D
) +'- 3 ) $' -$$%) #+&4/ ' )+#(( &)'* 5-&+ '$& ) $ - #'- $#
*+)$+'-
7 C 7 $%:;'
A $ 8
%%&' 7 C 7 $%:;' *
6 < A
* 6 (
) / -
, $ 6
' $* *
' B
, )
5 ,
$ ) * '
B $
C ( )
* ) * 1 2 *
'
? 6 * A
, )
) 7
, * 6 , *
!3 # $%&'$#(( ) $ ' * $
$%&'$#(( ) $ ' * $$- ' )&$ (( + $,& # $%&'$6+4& $-&4* * +&10
> * /7
* > -
* =
6 1 2 1 (
2 =
V7 -
* / *
$7 C W
7 %:%' < *
* <
$7 C 7 %%&' ?
$ '
0 /
= @ (
' .
4' , ?
9' , 0 .
J' * .
;' - * 6 .
D'
3
) +'- " (1 # $%&'$ ' / $# *$&)'+'$/ $& +%) $0
7 1 2
=
* ' 9' 7
-
* $ ;&& , J ' *
* $ 9&
D& 3& K ' /
( ( .
( )
• 8 * (
= A *
( 1 ) 2$
' / (
% $
'
• > ,
G * () ,
* , $7 C 7
%:;' ) * 7
J $ 94' , C <
- ?
) 6
* ) *
* - 0 )
,
$ 1 2 '
' / 9'
, L ,
0
> , , $
J' / )
7 6 *
1 % & ( 2
< * , , *
' / P;' ? ,
) / ,
)
:
( - . -" 6 1 "* 4 # 7+,,85
'- $ 7+) & 8( '6 9# $+ '- $
• ! * 9 9
• ! 4
• ! (
• 8 4
•
• X
• <
+$ . + ' # )+,& )) ) %&' &' ' (1*
( .
( .
( I
' - 1 9 . :
) +'- 3 - *'$ ) $%&'$ :+/* +4 + ') / ) &;0
/ * - * G
* C , * Y * /
1 , 2 1 2
- > *
$8 W " , %3%.
W %: ' 7 8 /$%3%' ?
E , * C
%
< * ,
> C $ ( ) %: '
$1 ) * 2'
1 2 =
) ) +'- < (1 # *(* # $%&'$ -$'($
7 - $ C 6
%H' $
%H' L , -
) - )
# $# %:9'
, * *
) +'- = +$(1 '- # %&'$.)+(-$0
< 1 2 1) 2 1 ;& H 2 1 *
) 2 7 6
* 6 =
, =
, * $7 C 7 %:;'#
* Z*
' / P9'
0 O , J
*
) +'- > ) $%&'$ &6 '?' $ * (*$.) '+@ / ' -// -/ *''- 0
7 * 6 <
$#
%:9'
• / 6
7 * 6
, .
( * *
@ * 6 (
' / P;' , /,
,
/ , $
1 2' , $# %%&'/
,
* 5 5
/ , * 1 2
* ? * 6
* ,
• /
7 /,
= ' / P9'
7 1 2
&
0 = ) D; H
( * 6 .
(
? *
) +'- A -& ) $$ - '$#*,& B)(+&'+&$$ (1 # $%&'$ -)) '($0 G
- +
L *
- ( A =
, -
K -
6
( * 7
) *
<7
!
$7 C 7 %:J' L , 6
O 6 6 13& H
2 1 ;& H
2 1 )
% 2 < *
)
?
, - ) ' /
J 94' -
!< # $%&'$ - 'C)+%) $ '() 1%) $
$%&'$ - 'C)+%) $ '() 1%) $$- ' )&$ (( + $,& # $%&'$ - 'C)+%) $ ' () 1%) $0
7 -
< ,
) L
, $ ' *
$8 %%&. N %:%'
/, , L ,
)
= , 7 (
0 $# %:%'7
, / )
) $ '
B 0
$ '
) ,
$! / %%&'
> , , , <
) B
, < ,
G , $ ' $ '
* $' (
/ ,
) * $! %:3' /
, $ ' $'* $'
> 4&
&& , ; , * & ,
- * /,
/ (
,
? , (
/ 7I ,
$ ' * 0
* A * =
$# %:%. / %%4. X %%4' , *
0 1 6 A 2
0 /
1 # $:%&'$# /+@' $ ; )&'C',& # $%&'$# : *$&)'+'$ -/ *''($;0
= ,
,
# $%:%' 1
( ( ,/< 6 A
> 6 , $ I '
1 ;&& , J 2 1 :& H 2 1D& H
2 1 9& $
, '2 L 6 A
, , 7 ,
, 0 , L
6 A , *
-
6 A
, L
, 6 -
= , , 6
- $ ,'
# $%:%' 6 6 '
( ( ()
, E
, 7 , )* -
< 6 )
? 6 A 6
, (
* (
- *
= , ,
* , *
,
4
/ , *
< - N
6 ,
7
) ) (
) 6 A
0 , =
E 6 A
!= # $%&'$. -& '' /
$%&'$.)- 4' / $- ' )&$ (( + $$ )$$- '+$$- *$.# $%&'$. -& '' / 0
G , ) *
! ) B
* ) /,
$# %33.
# C %: '
* ,
) * ) 1- 2
<< * * *
/ * ) - *
K ( )
( / ,
- 6 ?
* * , ,
0 /
' * * $ '
'* $'.
4' * *
.
9' .
J' ) .
;' ) )
) +'- " - -$ & - 4+ $+'- D* + D,& # %&'$. -& '' / / $& +%) $ +$$- *$.& 8# $9%&' $9.)- 4' / / $& +%) 8$90
= * * 7 C
7 ) * 1 - 2 ,
7
* ) >
[ N J&&
, %3D $ / %:9' *
? %34
J >
9
J *
6 ,
IY , * G
• \
7 N *
< , 1 2
, , ?
, = ! 7 $%3%'
O
( *
( $ (*( '
7 , * = (
) (
) +'- 3 )- 4+ $+'- D* + D,& # $%&'$. -& '' / '# $%&'$.)- 4' / &'*4+) / ' - ' $& '+ $ -/ -$+ ' $# )D+%) '*/-' 0
G
? *
* /
*
* , 7
( * $ 1 2'
C 1 ) 2.
( * $ 1 2 1 2'
/ C K )
, C
X -
* K
, C 7 8 $%%&'
> , * ( 7 ;
' / 93' *
) +'- < #*' / & +) #
G * * -
- *
, ) *
- 1 2 * )
J
8 - 2 " . / / " 42 1
7+,,;5
; ) +'- = - $4 ) $-%5 '($ + * '0
< )
# $# %:9 . W W %:J. ! %:4.
F %%;' ) *
+ W W $%:J' ,
* *
< , )
) # $%:9' *
6 ,
7 ) * -
6 ? - +
) +'- > +5&$' ) $-%5 '($.+'' # +& -& $# )+$+$- 0
7 * < )
* 6
, < 6
, ) ( ! ( **
4 * 1 1 - - /7
# $%:%' *
7 * ) ) *
= * * *
= 6 ,
) ( * * /
, , ) *
!> # $( # %+ E * $
+ (1+'- # %&' (- '- ,& $ # $ # +'- $ )+'6 $. )+ (- /+ -%' &
8( #%+ E9$- '+ - '* $ -& + * )* + ' * ) ' ) %&' ')+ (- /+ + '& )) 0
= $#
%:9. 7 C / %: '
' 5) , =
, * ,
1 :& H 2 1D& H 2
Y
7 5
* (
$7 C /6786)/
# $%:9' 5 5
6
* 5/
7 5 ,
, *
( 5
, =
, 6 *
( . 5 ,
D
@ 5
, I 6 $#
' I 6 * I
0 /
<
=
' 5 - .
4' 5 .
9' 5 ,
) +'- " ) $( # %+ E#-6 '?' * $ '/ $& +%) $0
5 /
1 ) 2 1 2 1 2 *
,
@ - + ,
* $
' ) +'- 3 6$&+)$ ) ( # %+ E0
> *
, ' / D 9%'
( , .
( * $ ( '.
( ,
L , 6
(
< - * / . 6 " "
/
8\
=?X8BX!LN?
#
<
9,
& 4 9 J ; D 3 : % & 4 9 ?
=
3
) +'- < ) $( # %+ E &6 ' - ' +&$$ % $& )+ (- /+ ,& $& )+/+ F
#G + 6 0
/ $ '
5 < Y
, /
- ; *
? 6 $ , ' -
$
' 6 $ '
, ? 5
) * < + 5
, $8 %%&' N )* ,
,
7 , *
0 6 A , (
= - (
( * ,
/<
7 ( ,
( *
!A # $%&'$+ '*$ + )+'D)F'
-& ?' (( + $B) $%&'$#-6 '?' + '*$ ')+'D)F' #-'$ 4+4 ) / '.) $ +'' # 0
< 7 C
) ) * ?
( L ) *
( A *
$7 C 7 %%&'=
) 6
? ,
, *
$? 5 ] %:J. %:;. 7 C %D:' ? ,
*
,
$W ! %:D'
0 /
> )
' 6 , =
4' , . 9' .
J' , .
;' , ) * .
D' , $ 6
E '
: ) +'- " 4+4 )+ - (+ # $+'D)F' $0
= (
$? %:D. B %3;' 7
) * (
,
/ ? 1 6(
2 G * * )
$ ' 6 (
G )
B ,
)
6
< 6 *
, >
) +'- 3 ' -/ ' # )+ $- +)'*# $ +',&+ '$0
< - - E
>
W C # $%:3'
E
E =
( - $
' , * E
* * ,
=
* *
* $W C # %:3'
/ *
5
A * $
E ' = 0 *
6 , *
A - , , =
) 6
E $N %:% . 5 8 %%;'
@ +
* B * 6
( -
< 6 , *
7 *
6 E 5
=
K ( - K
E L
) ) +'- < 1 ),& 0
7 * *
$7 %3%' / * * ,
, = 1 -
%
8 ) = )
5- 2
) +'- = -& +4 '$-&' 0
/ 7 C , %D * (
(*( <
3* ( 2 *
@
6 * 5 $ '
*
7 6 - (
, , 7 , ,
, (
, )
, *
,
) +'- > (+ + ' ) $$ - '($+&1#* $- $ '+&1-%5 '($.+'' # 0
B , *
7 $%3%'
* ( ) *
$^^ 2' 0
$^^ 2' 1
2$ 1 2'
7 *
7 ,
) * $? %:D. 7 %3%'
) +'- A (- / ) $ $- $$4 ( +'6 $ -& ) $+'D)F' $# )+ * $$'*# ) $
$-&' #+ $) $%&'$,& )$ -& $&6 '0
7 , * (
= 0 =
1 2 6 *
6 * ,
* $ * '
, * 6 /
- 1 2 ,
( ) .
( , $ 6 '.
( , -
5(
/ (
I ,
!H # $$'+'*4 $.*)+%-
+'' ' #&%&' $'(+ )'* + & )+ #+ '- -&# $$'+'*4 $#+'' ' # )-%5 '(0
8 $ '
= V/
) * $ @ %39' B
4&
0 /
# '( ) $$'+'*4 $#+'' ' #&%&'0
@ ) ,
6 * 7
6 (
= - - =
6 8
)" " " / . 7 / - . #
_8
☛_L )
☛_8
☛_ 1 2
☛_8
☛_N *
☛_7 - * I 6
☛_= I
☛_8 1 6 2 0 1 2
☛ _= * ( * $ ' $'*
☛ _7I I
☛_/
☛_ )
☛_L) ) *
☛_/ ( C
☛_" ( C
☛_7 ( C , I
☛_ , I
☛_@
☛_? I * ,
☛_?
☛_8 ) *
☛ _< ,
I
☛_< I
4 O
* (
< 6 (
) A (
7 *
) L 6
# $%:9'
' .
4' .
9'
+ D+$ # )+ ( +'-
, L
6 *
< /< 6 +
( (
)
$ '
O 6
* * /
, $ ' *
7 , *
' / P ' <
6 ? *
, * ' / P3' <
6 $ 6 ' -
* <
+ D+$ # *& -
L , $ '
* 6 7 ,
$ , ' / (
$
*
6 '
L ' / PD' 6
, * <
G ) , ,
- ) < ,
* ' /
P 4' N ,
7 6
, 7
- * ( ' / P9 J'
* ' / P9 4'
44
- ' / P9 9'7
- ' / P3' - ' /
P;'
7 , 6
+ D+$ # $&6 '#*6+)&+'-
- 5
' / P;' ! (
, <
L ( ( ,
, - *
= 6
, 5/7 5 ' /
P; 4'
7
5 * - 7
* * #
, 7 Z
, A
$7 C 7 . %:;' 7
` $F
%%;' ,
7
* (
(
%)-4 + D
#LN/>XL $L' ?X"BN? $/ ' 1 ( (
2 9 ( B J;
& 3( &4: %:9 #LN/>XL $L' W>NQ $/ W ' 1 (
( 29 (
B J ;:D(;%: %:
#LN/>XL $L ' <! BN $Q ! ' 1@ (
2 ( B 33( %9 %33
#? $F / ' 1 2 XLWL! [BN? $' WLX/ $7 '
* [ F 7 ;;( % %%&
#?77 $Q 8 ' * 5 (2 ( : ( *
? a N = (W %:9
#B@<?X<77 $ ' 1 a C 2 ! LX@<N $ 7 '
WXb L<QB $/ ' $ ' ; * (2
/ < @ %:9
49
#>X@BN $/ ' 1?
a 2 / <
B J; DL %:J #>X@BN $/ '1F
a 2
( B 9 &;( 94 %:%
LXXB77'/)@ V$W '& ( * - N a b C ! %39
B! ?@@<$ ' * * * ( 1 4 >8X( @L=
/ ) # %%;
>Xb $ ' LXXL]<N $ ' 1! , , L
* 2 8L! B ? $(='$ '
( * = <N ?= %%9 43 (9&&
/LN< W'/)17 2= : > 5 * 678?/
/>/L $ 7 '1! 2 XB#?X@ $ '$ '
& % $ ;3(% ' </ W C = %%4
?LX7?b $ '1 a
> a ? 29 ( B 3 ( 3 %:D
?X?] $! ' ]b/BN $ '1?
29 ( B D% D%(3: %:J
8L! B ?$(=' ( * @ . = <N ?= %%&
8L! B ? $(=' 17 2 8L! B ? $(=' (
* = <N ?= 4 (J& %%9
8L! B ? $(=' W\#XLX/ $L' <! BN?@ $ ' "<"c $' 3 * ( *
* * , + ( ( (
/ X @ = <N ?= %3%
8L! B ? $(=' LXXL]<N $ ' >Xb $ ' % 2 1 +
% * * 6 %%%
8?XXLN@V$(=' 1" 2
>8XL=
L @L= " 8 %%:
L7<8X?@( XLN[BN $N '= A = =>8
%: LX7LN/ $W ' 1L C 2
& * B % 9J;(9D3 %:;
WLX/ $7 ' ! L</?N $/ /) W?XXb $Q ' 1 29
B J 499(49J %:D
WLXX< $/ ' WLXX< $# ' ( ( 2* 5
N a b C 7 = %:J
W\#XLX/ $L ' 1 *
2 B 9 J:(;J %:
WB77?N#? Q $[ X' #X<?8 $L =' 1@
2 ( A * B J&
9%4(J J %:3
Qb77B $7 # ' 7LN/?X $/ ! ' 1
29 % ( B 3 3( 93 %%;
7L@WL! $ =' 7?? $@ F ' 1 2 7B Q? $? L'$^ '$ A ( *
( 2 ( * ( A (
( A * * ( * 7 ! L W 7
%:;
7L@WL! $ =' 7B Q? $? L' 1< a
= C a29 ( B D& ;4J(;4D %3;
7L@<<L! $ ' LLX<$7 ' 1< 29
( B D9 ; ( ;D %3%
4J
7<Q?X@ = : * ( * N a b C ! a(W %D
7B Q?$? L'1@ a C 2 ( A
*
* B 9 ;3( :% %D:
7B Q? $? L ' 1@ a C a a C a2 ! L?WX $! 7 ' =N@X< W $ X'
$^ ' * * & 7 ? [L<= <N
93;(J 4 %%3
7B Q? $? L' WLW $/ ' WLXX< BN $ ' 7> @ LX@?N $N ' 1
2 ( A * B J9
43&(4:3 %:%
7B Q? $? L' 7L@WL! $ '$ ( ( ( A
$! ' %:J
7B Q? $? L' 7L@WL! $ ' 1@ 2 9
( B 3 4&;(444 %:;
7B Q? $? L' 7L@WL! $ =' ( ( 5 * ? a
N [ = W %%&
7B Q? $? L' WLF $Q ' LLX<$7 ' 7L@WL! $ ' 1 C
%D%( %:& 2 ( B %& 4;( ;4 %:
! LX@?N $X ' ( ( W C %:3
! LX@?N $X ' "?L7?b $X ' #>X@BN $/ ' * % W
C %%&
! 7?! ?N@ $[' 1 2 F LNQ?7 $7 '
F <7#?X $X # ' $ ' ( * 2
=
? L %:4
! 7?! ?N@ $[ / ' #B@<?X<77 $ # ' 1
2 Q7L"BXL $ ' /LN[?7 $ '$ ' (
@ %3%
! 7?! ?N@ $ ' 7L "?X@V$F ' 1L C
2 -
B J D( 44 %3%
N< WB77 $ ' * * ! L W
%:%
B #7B Q $ X' ?"LN $ W ' 1 ( <7"L $[ ! '
F ?<N#?X $X '$&& ' ( W C
%:J
B BXN?$ '1! #B CF 2; A J(4J %3:
B7/WL! $ X' 1@ 2 *
* ( * - B : JD (J3; %3;
XB#?X@ $ '1!
XB#?X@ $ '$ '& % W C
< 9(4% %%4
LXXL]<N $ ' 8L! B ? $[(=' >Xb $8 ' 1# E
2 B 9: J%(D %%;
LXXL]<N $='8L! B ? $ (=' >Xb $ ' % 2 9 1 +
% * * %%%
=<?7#?X ?X $ / ' 1 2
=<?7#?X ?X $ / '$ ' % 2 4 N a
b C L J: (J%9 %34
F ?<N#?X $X ' B>7/ $/ ' " % (
X C %%;