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Multidimensional Management and Analysis of Quality Measures for CRM Applications in an Electricity Company

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Academic year: 2021

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Figure

Figure 1 - CRM IS without centralization of data quality  This organization had several disadvantages:
Figure 2 - Quality assessment meta-model
Figure 3 - Multidimensional model  The proposed multidimensional schema contains the following dimensions:
Figure 4 - Business Intelligence Chain for Data Quality (DQ BIC )
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