تقييم نظام إدارة الجودة الموافق للمواصفات العالمية الإيزو 9001 في المؤسسة الاقتصادية العمومية- دراسة حالة: مؤسسة نفطال بولاية الوادي
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(153) $O 2−3 :%@D ;F# #, $O −1 J@ @ Q;F# #, $O K , dz !#, +#, $O 7 = K$& One sample T− T−test C A T $O ~7 $ One sample T− T−test C A T$O :10 K9 J@ : $; . T 9. ºº º º º U . 0Q00. 6Q62. N c . 0Q00. 6Q49. n ! sI c . 0Q00. 3Q92. JZ Iz c . 0Q00. 5Q66. +; + GN c . 0Q00. 5Q04. KA YO G X c . 0Q00. 4Q11. #$; P;U$ c . 0Q00. 5Q23. +#N o A! FNU A$&: yaA c . 0Q00. 6Q22. _7 ,A J +9n! c . 0Q00. 5Q41. W$&: @r YI. Q16 Minitab #G +m#Á ! AG BC ! _ : 8 . :%@D !#, #, ;A G − c Q%5 7A $; A! & Yr ;&< = J
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(156) # E !@ 0Q05 _ #°c 9 M)@ 0Q00 L@;7 Æ U. A! EFX M ; @ E ! sI JnO _ WGs ° G bc & Yr +;&< M Q%5 7A $; @ @ñ‰ëŠÈã@ŠØiìi@N…@*@NNNòîßìàÈÛa@òí…b–nÓüa@ò%&û½a@¿@9001ëŒí⁄a@òî½bÈÛa@pbЕaìàÜÛ@ÕÏaì½a@ñ…ì¦a@ñ‰a…g@âbÄã@áîîÔm.
(157) 2016 13
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(159) אא. 282. : !#, #, ;A G − x : +;&< Wc ZI ,#N o = & Yr +;&< P z7 : :H0 Q%5 7A $; A! K)s,U$G K$* : $; 9@ 3Q92 L@; G;U t 9 Wc G; J@ JnO _ àCn Lc ,H0 l
(160) #@ H1 Ô#, YN E !@ 0Q05 _ #°c 9 M)@ 0Q00 L@;7 B U. QK)s,U$G K$* +;&< Wc ZI ,#N o = & Yr +;&< P z7 : G# !#, #, ;A G − Q%5 7A $; A! ;&< = J
(161) + GN c :H0 : $; 9@ ,5Q66 L@; G;U t 9 Wc G; J@ JnO _ àCn ,H1 YN@ H0 Ô#, l
(162) # E !@ 0Q05 _ #°c 9 M)@ 0Q00 L@;7 G# U. Q;&< = +; GN c
(163) % z7 0Q00 : $; BC :; v !#, #, ;A G − æ Q%5 7A $; A! ;&< = J
(164) KA YO G X c :H0 : $; 9@ ,5Q04 L@; G;U t 9 Wc G; J@ JnO _ àCn ,H0 l
(165) #@ H1 Ô#, YN E !@ 0Q05 _ #°c 9 M)@ 0Q00 L@;7 } v U. Q%5 7A $; A! KA YO G X c = !
(166) A) Lc :&; !#, #, ;A G − @ Q%5 7A $; A! + #$; P;U$ G & Yr +;&< K$* : :H0 : $; 9@ ,4Q11 L@; G;U t 9 Wc G; J@ JnO _ àCn Wc Lc ,H1 YN@ H0 l
(167) # E !@ 0Q05 _ #°c 9 M)@ 0Q00 L@;7 ; U. Q%5 7A $; A! + #$; P;U$ G K$* & Yr ;&< : G; !#, #, ;A G − $; A! +#N o A! FNU A$&:G & Yr ;&< N : :H0 Q%5 7A : $; 9@ ,5Q23 L@; G;U t 9 Wc G; J@ JnO _ àCn ,H0 l
(168) #@ H1 Ô#, YN E !@ 0Q05 _ #°c 9 M)@ 0Q00 L@;7 G; U. Q%5 7A $; A! +#N o A! FNU A$&:G & Yr ;&< N Lc. ñ‰ëŠÈã@ŠØiìi@N…@*@NNNòîßìàÈÛa@òí…b–nÓüa@ò%&û½a@¿@9001ëŒí⁄a@òî½bÈÛa@pbЕaìàÜÛ@ÕÏaì½a@ñ…ì¦a@ñ‰a…g@âbÄã@áîîÔm.
(169) . 283. 2016 13
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(171) אא. :A !#, #, ;A G − Q%5 7A $; A! _7 ,A J$G & Yr ;&< K$* : :H0 : $; 9@ ,6Q22 L@; G;U t 9 Wc G; J@ JnO _ àCn Lc H0 l
(172) #@ H1 Ô#, YN E !@ 0Q05 _ #°c 9 M)@ 0Q00 L@;7 _ U. Q%5 7A $; A! _7 ,A J$G K$* & Yr ;&< Wc. = k =
(173) A) :%@D ;F# #, ;A G Q%05 7A $; A! 78$9: +;&< : $; 9@ ,5Q41 L@; G;U t 9 Wc G; J@ JnO _ àCn H0 #, l
(174) # E !@ 0Q05 _ Y9c 9 M)@ 0Q00 L@;7 @U y = k =
(175) m qc MA 7 ()@ ,H1 #, YN@ Q%05 7A $; A! 78$9: +;&< . : ;F# #, $O − 2 +;&< = k
(176) JC F8C : +o p@#
(177) m : , @ M Y)< @ # s 9001 @s7: at ! 8U$ 78$9: QAa uv@ K$7 "&@ , dz !#, +#, $O JnO _ #, '() $O K$& QPU +Gm PG One Way ANOVA LCD _7$ Y f F$ Z$!: :%@D !#, #, $O −c +;&< = k
(178) JC F8C : +o p@#
(179) m : :H0 Q%5 7A $; A! # s 9001 @s7: at ! 8U$ 78$9: A! Õ = p@#, $O: LCD _7$ Y f ]$& K$& #, '() $O: − :$ J@ = A F$A @ &
(180) JC PU +Gm PG One Way ANOVA LCD _7$ Y f F$ :12K9 J@ # s 9001 @s7: at ! 8U$ 78$9: +;&< = k $; : 0Q405. F 9. 0Q931. i&$ + G# . m 7#h. · + G# . _7$ 8 . 0Q172. 2. 0Q343. +!y PG. 0Q184. 31. 5Q714. +!y YO. 33. 6Q058. y . ºº º º º º º º º º º º U . N c . @ @ñ‰ëŠÈã@ŠØiìi@N…@*@NNNòîßìàÈÛa@òí…b–nÓüa@ò%&û½a@¿@9001ëŒí⁄a@òî½bÈÛa@pbЕaìàÜÛ@ÕÏaì½a@ñ…ì¦a@ñ‰a…g@âbÄã@áîîÔm.
(181) 2016 13
(182) 22 א
(183) אא. 0Q785. 0Q151. 0Q211. 0Q593. 0Q175. 0Q340. 0Q206. 0Q364. 0Q244. 2Q014. 1Q635. 0Q531. 1Q846. 1Q116. 1Q662. 1Q045. 284. 0Q083. 2. 0Q165. +!y PG. 0Q339. 31. 10Q515. +!y YO. 33. 10Q680. y . 0Q794. 2. 1Q587. +!y PG. 0Q394. 31. 12Q218. +!y YO. 33. 13Q805. y . 0Q829. 2. 1Q658. +!y PG. 0Q507. 31. 15Q713 15Q713. +!y YO. c + . Q. 33. 17Q371. y . +; . 0Q364. 2. 0Q718. +!y PG. 0Q685. 31. 21Q249. +!y YO. 33. 21Q978. y . 1Q153. 2. 2Q306. +!y PG. 0Q625. 31. 19Q363. +!y YO. 33. 21Q670. y . 0Q651. 2. 1Q302. +!y PG. 0Q583. 31. 18Q088. +!y YO. 33. 19Q390. y . 0Q577. 2. 1Q154. +!y PG. 0Q347. 31. 10Q760. +!y YO. 33. 11Q914. y . 0Q295. 2. 0Q591. +!y PG. 0Q283. 31. 8Q767. +!y YO. 33. 9Q358. y . ! sI c n . JZ Iz c GN . YO G X c KA P;U$ . c #$; . % A$&: yaA o A! FNh +#N ,A J +9n! _7 @U µ. Q20 spss +m#Á ! AG BC ! _ : 8 0Q364 L@;7 @U : $; Wc G; _7$ J@ m JnO _ àCn. Ô#, l
(184) #@ ,H0 M Ô#, YN $ G@ ,0Q05 7A $; _ uIc 9 M)@ = k
(185) JC F8C : +o p@#
(186) m : Lc H1 Y7 Q%5 7A ;AG # s 9001 @s7: at. ! 8U$ 7#Fs +;&< . : !#, #, $O −¹ +;&< = k
(187) JC F8C : +o p@#
(188) m : :H0 ñ‰ëŠÈã@ŠØiìi@N…@*@NNNòîßìàÈÛa@òí…b–nÓüa@ò%&û½a@¿@9001ëŒí⁄a@òî½bÈÛa@pbЕaìàÜÛ@ÕÏaì½a@ñ…ì¦a@ñ‰a…g@âbÄã@áîîÔm.
(189) . 285. 2016 13
(190) 22 א
(191) אא. $; A! M Y)< s 9001 @s7: at ! 8U$ 78$9: Q%5 7A A! Õ = p@#, $O: LCD _7$ Y f ]$& K$& #, '() $O: − :$ J@ = A F$A @ & JC PU +Gm PG One Way ANOVA LCD _7$ Y f F$ :13K9 J@ s 9001 @s7: at ! 8U$ 78$9: +;&< = k
(192) M Y)<. $; : 0Q886. 0Q481. 0Q099. 0Q642. 0Q394. 0Q724. 0Q318. 0Q489. F 9. 0Q284. 0Q892. 2Q155. 0Q635. 1Q060. 0Q517. 1Q234. 0Q878. i&$ + G# . m 7#h. · + G# . _7$ 8 . 0Q057. 4. 0Q228. +!y PG. 0Q201. 29. 5Q829. +!y YO. 33. 6Q058. y . 0Q293. 4. 1Q170. +!y PG. 0Q328. 29. 9Q510. +!y YO. 33. 10Q680. y . 0Q791. 4. 3Q163. +!y PG. 0Q367. 29. 10Q642. +!y YO. 33. 13Q805. y . 0Q350. 4. 1Q399. +!y PG. 0Q551. 29. 15Q971. +!y YO. GN c + . 33. 17Q371. y . +; . 0Q701. 4. 2Q803. +!y PG. 0Q661. 29. 19Q175. +!y YO. 33. 21Q978. y . 0Q361. 4. 1Q443. +!y PG. 0Q697. 29. 20Q227. +!y YO. 33. 21Q670. y . 0Q705. 4. 2Q821. +!y PG. 0Q571. 29. 16Q569. +!y YO. 33. 19Q390. 4. 1Q287. 0Q322. y . ºº º º º º º º º º º º U . N c . sI c n ! Iz . c JZ . X c KA YO G P;U$ c #$; . % A!. yaA A$&: FNh. +#N o +!y PG. J +9n!. @ @ñ‰ëŠÈã@ŠØiìi@N…@*@NNNòîßìàÈÛa@òí…b–nÓüa@ò%&û½a@¿@9001ëŒí⁄a@òî½bÈÛa@pbЕaìàÜÛ@ÕÏaì½a@ñ…ì¦a@ñ‰a…g@âbÄã@áîîÔm.
(193) 2016 13
(194) 22 א
(195) אא 0Q366. 0Q385. 1Q078. 286. 29. 10Q626. +!y YO. . 33. 11Q914. y . ,A _7 . 0Q303. 4. 1Q211. +!y PG. @U µ. 0Q281. 29. 8Q146. +!y YO. 33. 9Q358. y . Q20 spss +m#Á ! AG BC ! _ : 8 0Q385 L@;7 @U : $; Wc G; _7$ J@ m JnO _ àCn. Ô#, l
(196) #@ ,H0 M Ô#, YN $ G@ ,0Q05 7A $; _ uIc 9 M)@ = k
(197) JC F8C : +o p@#
(198) m : Lc H1 Y7 ;AG M Y)< s 9001 @s7: at ! 8U$ 78$9: +;&< Q%5 7A < =. P, ! ! R&D Z$& ! Z$!@ J, ;&<G A$& JnO _ F$ ~ _d7 & Yr ;&< G k
(199) N. :`7 = & A! & Yr ;&< = J
(200) n ! sI c @ N c W Q%5 7A $; $; A! ;&< = J
(201) + GN c @ JZ Iz c W Q%5 7A ;&< = J
(202) + #$; P;U$ c @ KA YO G X c W Q%5 7A $; A! ,A J$G @ +#N o A! FNU A$&:G N & Yr ;&< W Q%5 7A $; A! _7 2008Ì9001 @s7X k
(203) JC F8C : +o +9@#
(204) m : QAa uv@ Y w (I@ M Y)< @ # _ Yd s %5 7A $; A!
(205) P;f = b; GG Wd Wc _d7 M$ @ ,+$ l G N 78$9: +;&< = 9001Ì2008 @s7X +, N
(206) :M)@ $ &A c
(207) $ ;&<
(208) N RG = Fn +° #m @É − ñ‰ëŠÈã@ŠØiìi@N…@*@NNNòîßìàÈÛa@òí…b–nÓüa@ò%&û½a@¿@9001ëŒí⁄a@òî½bÈÛa@pbЕaìàÜÛ@ÕÏaì½a@ñ…ì¦a@ñ‰a…g@âbÄã@áîîÔm.
(209) 287. . 2016 13
(210) 22 א
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(214) Nf WZ Ymc _ ()@ ,A G N $ + $ @ k µ $G s$ : − QA = ,I@ 7 m ,; ,I + $ @ k MA bVG JZ i&@ = M! − QaCy = b; @ S s$ :@ a C ! >Ä@ ,;&< = 7 f@ ,#$; _7d$ JnO _ ()@ ;&< YO L ÓA G #Ic Z$): − Q;&< m$ _
(215) # °G ,,@ Yd 7 $ +m$C: ;&< ZF zI #$; P;U$ x @É − ;&< WVG Ka!A9 JnO _ Z$:G Ka;;f@ P Iz
(216) N ç&# − Q : ,WZ! , G; ,7$ @ A YF@ ,+N@ K), : z ,m èc Ò,r −1 Q19 ã ,2014 ,WD Q20 ã ,E;, m# −2 ,+ c P;f YO :ISO @s7X ,ÆAd #I ~ @ MF# ; ~ L a −3 Q31 ã ,2013 ,WD ,WZ! , ,7$ @ A
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(219) : z ,W $, ! r −4 Q14 ã ,2014 ,Ó ,#)N , ,7$ @ A. & , dd;G FA ;&< = & n ! )#ﺛc@ + v m ,_7 WA!G − 5 Q39 ã ,2007Ì2006 ,#Fs , ; m ,;$ ! = $;m 90014 – 9000 @sÇD &N +, @ = 7 h +): , r J ! P;C − 6 Q101 ã ,2006 ,Ó ,7 Ad&X ,M #d, ,a ! ? Oc M$ +n7 $ K)c@ YGd !A ;&< C & ;&< ;
(220) A = @s7X +, @ z bc ,d n! − 7 Q41 ã ,2004Ì2003 ,#Fs ,#d;G êO r m ,78$9: = $;m & ,#d;G m ,7y$ = $;m & , z Y = ;&< c P;f ,K h ! Ñs − 8 Q85 ã ,2012Ì2011 ,#Fs ! J8U N C@#wc ,+I AG = )@@ ,J ! MI J ! s7s ! − 9 Q27 ã ,2010 7 , U$ d G @
(221) : ,JZ!D = '$I m ,WZ! ,Æ s ,7$ @ A )A ,Y YO @ ,; , : z ,W 7 WZ & − 10 @ @ñ‰ëŠÈã@ŠØiìi@N…@*@NNNòîßìàÈÛa@òí…b–nÓüa@ò%&û½a@¿@9001ëŒí⁄a@òî½bÈÛa@pbЕaìàÜÛ@ÕÏaì½a@ñ…ì¦a@ñ‰a…g@âbÄã@áîîÔm.
(222) 2016 13
(223) 22 א
(224) אא. 288. Q64 ã ,2010 ,WD Q27 ã ,'#Io & m# ,J ! MI J ! s7s ! − 11 Q85 ã ,'#Io & m# ,K h ! Ñs − 12 Q28 ã ,'#Io & m# ,J ! MI J ! s7s ! − 13 Q65 ã ,'#Io & m# ,W 7 WZ & − 14 Q74 ã ,'#Io & m# ,ÆAd #I ~ @ MF# ; ~ L a − 15 Q29 ã ,'#Io & m# ,J ! MI J ! s7s ! − 16 Q85 ã ,'#Io & m# ,K h ! Ñs − 17 Q65 ã ,'#Io & m# ,W 7 WZ & − 18 Q29 ã ,'#Io & m# ,J ! MI J ! s7s ! − 19 Q74 ã ,'#Io & m# ,ÆAd #I ~ ,MF# ; ~ L a − 20 A p@, ,L# O µ# ,SPSS #G ]$&G MF8CX Y U$ ,?:G m − 21 Q111ã ,2009 ,Ó ,s ,2¸ ,7$ @ ºººººº ºººººººººººººººººººººººººººººººº ººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººº ºººººº ººººººººº. Evaluation of quality management system corresponding to the international standards ISO 9001 in public economic institution Case Study:NAFTAL state institution – El-oued Dr. Abou Baker NAROURA∗ Abstract: This study aimed to identify the effectiveness of the application of quality corresponding to the international standards management system ISO 9001: 2008 in public economic institution. The study deals with the theoretical aspect of basic concepts about the quality and the definition of quality management system and its basic principles, then we addressed the practical side at the level of NAFTAL institution. Key words: quality, quality management, ISO 9001: 2008. ººººººººº ºººººº ºººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººººº ∗Maitre de conférence B - Faculté des Sciences Economiques, Commerciales et Sciences de Gestion – Université d'El-oued.. ñ‰ëŠÈã@ŠØiìi@N…@*@NNNòîßìàÈÛa@òí…b–nÓüa@ò%&û½a@¿@9001ëŒí⁄a@òî½bÈÛa@pbЕaìàÜÛ@ÕÏaì½a@ñ…ì¦a@ñ‰a…g@âbÄã@áîîÔm.
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