REPUBLIQUE ALGERIENNE DEMOCRATIQUE ET POPULAIRE
MINISTERE DE L’ENSEIGNEMENT SUPERIEUR ET DE LA RECHERCHE SCIENTIFIQUE
Université Djilali Liabès de Sidi Bel Abbès
Fiche de Présentation
Thèse de Doctorat / Mémoire de Magister
Type de la PG عوﻧ ﺎﻣ دﻌﺑ جردﺗﻟا Doctorat en Sciences مــــــﺳا و بـــﻘﻟ بﻟﺎـــــــــطﻟا ةرﯾﺻﻧ رﯾﺑﻛﻟا ﻲﻧاد Nom et Prénom de l'étudiant
DANI EL KEBIR Nassera e-mail de l’étudiant / دﯾرﺑﻟا ﻲﻧورﺗﻛﻟﻻا بﻟﺎـــطﻠﻟ kdaninacera@yahoo.fr Numéro de téléphone de l'étudiant /بﻟﺎـطﻟافــﺗﺎھمﻗر Spécialité / صﺻﺧــــﺗﻟا* ﺔﯾدﺎﺻﺗﻗإ موﻠﻋ Option / عرـــــﻔﻟا* لﺎﻣﻋأ ةرادإ
Intitulé de la thèse / mémoire ناوـــــــﻧﻋ ﺔﺣورطﻷا
/
ةرــــــــﻛذﻣﻟا ﺔﯾرﺋازﺟﻟا ﺔﯾﻋﺎﻧﺻﻟا تﺎﺳﺳؤﻣﻟا طﯾﺣﻣو ﺔﻠﻣﺎﺷﻟا ةدوﺟﻟا قﯾﻘﺣﺗ تﺎﺑﻠطﺗﻣ Nom et Prénom de l'encadreur
مــــــﺳا و بـــﻘﻟ رــــــــطؤﻣﻟا أ . رﯾﺷﺑ دﻣﺣﻣ قﯾﺑﻟ د رﯾﯾﺳﺗﻟا موﻠﻋ و ﺔﯾدﺎﺻﺗﻗﻹا موﻠﻌﻟا ﺔﯾﻠﻛﺑ ﻲﻟﺎﻌﻟا مﯾﻠﻌﺗﻟا ذﺎﺗﺳأ -سﺑﺎﯾﻟا ﻲﻟﻼﯾﺟﻟا ﺔﻌﻣﺎﺟ -Date de soutenance ﺔﺷﻗﺎﻧﻣﻟا ﺦﯾرﺎﺗ 18/03/2015 Les mots clés ﻟا تﺎﻣﻠﻛ ﺔﯾﺣﺎﺗﻔﻣﻟا Keywords ةدوﺟﻟا – ﺔﻠﻣﺎﺷﻟا ةدوﺟﻟا – تﺎﯾﻠﻣﻌﻟا -طﯾﺣﻣﻟا
Quality- Total quality – processes – environment
صﺧﻠﻣﻟا ) ﺔﯾﺑرﻌﻟﺎﺑ ( : ةردﻘﻟا زﯾزﻌﺗﻟ ةدﯾازﺗﻣ ﺔﯾﻣﻫأ تاذ ﺔﯾﺟﯾﺗارﺗﺳإ ﺔﻠﻣﺎﺷﻟا ةدوﺟﻟا تﺣﺑﺻأ ﻣ ﺔﯾﺳﻓﺎﻧﺗﻟا ن ةدوﺟ نﯾﺳﺣﺗ تﺎﯾﻠﻣﻋ لﻼﺧ ﺟوﺗﻧﻣﻟا تﺎ ، ﺔﯾرﺷﺑﻟا دراوﻣﻟا ، تﺎﻣدﺧﻟا و تﺎﯾﻠﻣﻌﻟا ، طﯾﺣﻣﻟا . ﺗﻟ ﻲــﻧﺑ ﺔﯾﻋﺎﻧــﺻﻟا ﺎﻧﺗﺎــﺳﺳؤﻣ ﻲــﻓ رﯾﯾــﺳﺗﻠﻟ ةدــﯾدﺟﻟا ﺔﯾﺟﯾﺗارﺗــﺳﻹا ﻩذــﻫ . لــﻣﻌﻟا بــﺟﯾ ، ﻰــﻠﻋ ﻻوأ ﺔــﻓﺎﻘﺛ قــﻠﺧ ﺔــﯾﻣﯾظﻧﺗ ــ ّﻌﻓ مﺎــظﻧ سﺎــﺳأ ﻰــﻠﻋ ﺔــﯾﻧﺑﻣ لﺎ نأ نــﻣ ُنــّﻛﻣُﯾ ﺞﻣارــﺑ لﻼــﺧ نــﻣ لﺎــﻣﻋﻷا تﺎــﺟﺎﯾﺗﺣإ ﻊــﻣ ﺔﯾرــﺷﺑﻟا دراوــﻣﻟا ةدوــﺟ قــﻓاوﺗﺗ بﯾردﺗﻟا و تاردـﻘﻟا و تارﺎـﻬﻣﻟا ،لﺎـﻣﻌﻟا ةءﺎـﻔﻛ ةدﺎـﯾز لـﺟأ نـﻣ نﯾوﻛﺗﻟا . نأ ﺎـﯾﻧﺎﺛ يرﺎـﺟﺗ ﻟا ﺔﯾرارﻣﺗـﺳإ تاروـطﺗ أرـطﺗ ﻲـﺗﻟا ﻰﻠﻋ ﻰﺗﺣ ، ﻲﺟرﺎﺧﻟا و ﻲﻠﺧادﻟا ﺎﻬطﯾﺣﻣ ﻣﺗﺗ نﻣ نﻛ كﻠﻬﺗـﺳﻣﻠﻟ ﺔـﻣﯾﻗ قـﻠﺧﺑ يدﺎـﺻﺗﻗﻹا طﯾـﺣﻣﻟا روـطﺗ ﻲﻓ جﺎﻣدﻧﻹا رارﻣﺗﺳﺎﺑ .
Résumé (Français et/ou Anglais) :
Total quality becomes an increasingly important strategic to maximize competitiveness through continous improvement of product quality, human resources, services,processes and environment.
To adopt this new strategic in management concept of our industrials entreprises must :First, create an organizational culture with high performance- based system, to align the human resource quality to the business needs by using training and professional development programs to increase employee efficiency, competencies and abilities. Second, will be involved in sustainable development of their internal and external environment . And will have to integrate it self in the development of economic environment and create sustainable customer value.
