1. In the menu that appears, select Report a bug to Red Hat Custom er Portal.
2. To report the bug to Red Hat, you first need to provide your Customer Portal credentials. Click Configure Red Hat Custom er Support.
Figure 7.3. Customer Portal Credentials
3. A new window is now open, prompting you to enter your Customer Portal user name and password.
Enter your Red Hat Customer Portal credentials.
Figure 7.4 . Configure Red Hat Customer Support
If your network settings require you to use a HT T P or HT T PS proxy, you can configure it by expanding the Advanced menu and entering the address of the proxy server.
When you put in all required credentials, click OK to proceed.
4. A new window appears, containing a text field. Write down any useful information and comments here. Describe how the error can be reproduced by explaining each step you took before the crash reporting dialog appeared. Provide as much relevant detail as possible, including any information you acquired when debugging. Be aware that the information you provide here may become publicly visible on the Customer Portal.
If you do not know what caused the error, check the box labeled I don't know what caused this problem at the bottom of the dialog.
Then, click Forward.
Figure 7.5. Describe the Problem
5. Next, review the information that will be sent to the Customer Portal. The explanation you provided is in the com m ent tab. Other tabs include such information as your system's host name and other details about the installation environment. You can remove any items you do not want sent to Red Hat, but be aware that providing less detail may affect the investigation of the issue.
Click Forward when you finish reviewing the information to be sent.
Figure 7.6. Review the Data to Be Sent
6. Review the list of files that will be sent and included in the bug report as individual attachments.
These files provide system information that will assist the investigation. If you do not wish to send certain files, uncheck the box next to each one. To provide additional files that may help fix the problem, click Attach a file.
Once you have reviewed the files to be sent, check the box labeled I have reviewed the data and agree with subm itting it. Then, click Forward to send the report and attachments to the Customer Portal.
Figure 7.7. Review the Files to Be Sent
7. When the dialog reports that processing has finished, you can click Show log to view details of the reporting process or Close to return to the initial crash reporting dialog box. There, click Quit to exit the installation.
7.3. Problems After Installation
7.3.1. Are You Unable to Boot With Your RAID Card?
If you have performed an installation and cannot boot your system properly, you may need to reinstall and partition your system's storage differently.
Some BIOS types do not support booting from RAID cards. After you finish the installation and reboot the system for the first time, a text-based screen showing the boot loader prompt (for example, grub>) and a flashing cursor may be all that appears. If this is the case, you must repartition your system and move your /boot partition and the boot loader outside the RAID array. The /boot partition and the boot loader must
Once these changes have been made, you should be able to finish your installation and boot the system properly. For more information about partitioning, see Section 6.10, “Installation Destination”.
7.3.2. Trouble With the Graphical Boot Sequence
After you finish the installation and reboot your system for the first time, it is possible that the system stops responding during the graphical boot sequence, requiring a reset. In this case, the boot loader is displayed successfully, but selecting any entry and attempting to boot the system results in a halt. This usually means a problem with the graphical boot sequence; to solve this issue, you must disable graphical boot. To do this, temporarily alter the setting at boot time before changing it permanently.
Procedure 7.4 . Disabling Graphical Boot Temporarily
1. Start your computer and wait until the boot loader menu appears. If you set your boot loader timeout period to 0, hold down the Esc key to access it.
2. When the boot loader menu appears, use your cursor keys to highlight the entry you want to boot and press the e key to edit this entry's options.
3. In the list of options, find the kernel line - that is, the line beginning with the keyword linux (or, in some cases, linux16 or linuxefi). On this line, locate the rhgb option and delete it. The option may not be immediately visible; use the cursor keys to scroll up and down.
4. Press F10 or Ctrl+X to boot your system with the edited options.
If the system started successfully, you can log in normally. Then you will need to disable the graphical boot permanently - otherwise you will have to perform the previous procedure every time the system boots. To permanently change boot options, do the following.