The effects of the Introduction of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in precarious health care settings: insights from an mHealth pilot experiment in rural Guatemala

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HAL Id: tel-01182544

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Communication Technologies on interaction dynamics

between citizens, service providers and rulers in

precarious health care settings: insights from an

mHealth pilot experiment in rural Guatemala

José Tomás Prieto

To cite this version:

José Tomás Prieto. The effects of the Introduction of Information and Communication Technologies on

interaction dynamics between citizens, service providers and rulers in precarious health care settings:

insights from an mHealth pilot experiment in rural Guatemala. Humanities and Social Sciences. Ecole

polytechnique, 2015. English. �tel-01182544�

(2)

PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu PRIETO, JT. 2014. The impact of Information and Communication Technologies on interaction dynamics between citizens, service providers and rulers in health settings. Doctoral thesis. Jose-tomas.prieto@polytechnique.edu

École polytechnique

Institut Interdisciplinaire de l'Innovation i

3

Centre de Recherche en Gestion

Thèse présentée pour l’obtention du titre de

Docteur de l’École polytechnique

Spécialité Économie et Gestion

José Tomás PRIETO

Soutenue le 25 mars 2015

Membres du jury:

Les effets de l'introduction de Technologies de l'Information et de la

Communication sur les interactions entre citoyens, fournisseurs de

services et gouvernants dans des contextes précaires de santé.

Un regard empirique à travers une expérience pilote de santé mobile

en milieu rural au Guatemala.

1

10

20

30 Pierre-Jean BENGHOZI

Professeur - École polytechnique, France

Co-directeur de thèse

Eric BROUSSEAU

Professeur - Université Paris-Dauphine, France

Co-directeur de thèse

Laurent GILLE

Professeur - Télécom ParisTech, France

Examinateur

Flore GUBERT

Chargée de Recherche - IRD, France

Rapporteur

Anna KYDD

Directrice - The SHM Foundation, Royaume-Uni

Examinateur

Patricia MECHAEL

Senior Advisor mHealth - UN Foundation, États-Unis

Examinateur

Étienne MINVIELLE

Professeur - École des Hautes Etudes en Santé Publique, France

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(5)

(6)

The effects of the introduction of Information and Communication

Technologies on interaction dynamics between citizens, service

providers and rulers in precarious health care settings.

Insights from an mHealth pilot experiment in rural Guatemala.

Les effets de l'introduction de Technologies de l'Information et de la

Communication sur les interactions entre citoyens, fournisseurs de

services et gouvernants dans des contextes précaires de santé.

Un regard empirique à travers une expérience pilote de santé mobile

en milieu rural au Guatemala.

José Tomás PRIETO

25 mars 2015

I3

- CRG CNRS - UMR 9217

Bâtiment ENSTA – 828, Boulevard des Maréchaux

91762 Palaiseau Cedex, France.

1

10

20

(7)

L’Ecole Polytechnique n’entend donner aucune approbation ni improbation aux

opinions émises dans les thèses ; ces opinions doivent être considérées comme