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               –       ahmedalmaoui@yahoo.fr Kaizen1982@gmail.com

The Contributions of Knowledge Management in Strengthening the

Competitive Advantage of Economic Institutions

A case study of the mobile phone market in Algeria Ahmed Almaoui& Mustapha Touaiti

Ghardaia university& Bouira university ;Algeria

Received:09 Feb 2016 Accepted: 03 May 2016 Published: 30 June 2016

 :                                                                                                 jel   8 M15;C Abstract:

This study is intended to show the contributions of knowledge management in reinforcing the competitive advantage of economic institutions. For it has become of great importance in the engineering and the organization of the institution. Through producing, using and disseminating knowledge, and converting it between the foundation members of the production, in order to be organized and applied in different administrative activities. It can be noticed that Knowledge management plays a significant role in light of information and communication technologies as it is an effective means to accelerate the

production and transfer of knowledge, in order to achieve a competitive advantage.

The case study of this research, is the mobile phone market in Algeria which has three dealers : Algeria Telecom for mobile "MOBILIS", ORASCOM Telecom Algeria "DJEZZY", National Telecom Algeria "STAR “ , now “OREDOO" .The reason behind this ,is to see the contributions of knowledge management in enhancing the competitive advantage between the abovementioned dealers.

Key Words : knowledge, knowledge management, competitive, competitive Advantage, mobile phone

market.

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                                                                    1                                                           2        1                 3   ":                                " .                                             .

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    "             "4      1  1    Tacit Knowledge                                       .   1  2   Explicit Knowledge                    .              5    2                                6    Cross                       7    Scott                  8   Finneran                      9    10                                    

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                                               3       3  1              3  2                              3  3                        11    3  4                                12  

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3  5                       3  6                                       3   7           3  8                      13     4          Duek     4  1   Technological Dimension                                                       4  2  

Organization and Logistical Dimension

                              

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4  3   Social Dimension                          14         1                            15                                                                  16                                                       

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2             safiullah,2010                  

willow and al,2010

         fahey,1989      Reed Defellip                Lynch,2000                             17  3         3  1                          

stonebreaker and leong,1994

        dilworth,1996                          18    3  2                     Hsieh &chen,2009        Traca et al,2009     

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     3  3                              Paladino,2008   Juga,1999          3  4                            Lievine,2005                Paladino,2008            19    3  5     long,1994    20 3  6                                                        Kotler,2000 

Hall & Lundberg,2010

                        21  

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   

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         GSM   1999     GSM       22   2000 -03   64                                         2001                      11 / 07 / 2001       737    Djezzy  07 / 11 / 2001     GSM   15 / 02 / 2002        03  08  2003          100    20         Mobilis        20 / 12 / 2003     421    Nejma  25 / 08 / 2004     GSM                 2014   43.298.174  110   100    ) 01 (       

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 01           1998 1999 2000 2001 2002 2003 2004 2005 2006      %    0,06 0,24 0,28 0,32 1,5 4,67 15,26 41,52 63,6    2007 2008 2009 2010 2011 2012 2013 2014      %    81,5 79,04 91,68 90,3 96,52 99,28 102,4 109,62

Source : Rapport annuel de L'ARPT 2010 , 2012 et rapport annuel de l’Autorité de régulation 2014

 ) 01 (     



9





100





  2014               % 100      ALCATER   ERICSON    SIEMENS   Huawei Technologie LTD   ZTE    2014  02 

 

 02   GSM   2014    BTS BSC MSC    18840 472 61

Source : Rapport annuel de l’Autorité de régulation 2014 , P48.

 02             GSM23       3G                 BTS 

Base Transceiver Station

       BSC 

Base Station Controller

         MSC 

Mobile Switching Center

    GSM           01         GSM   2002   UMTS24   

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                                        1        GSM  3G        02  2004    2014                  02   2004 -2014  

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    01  –    

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 43,3    109,62 %  2014      2012   2013      2014   18,6 