Une méthode intégrant les activités de Gestion des Connaissances et de Veille

(1)

!" # $" # % &" " '

(2)

!

"

# $

%

&

'

"

(

)

* !"#""# $ %& ' ( )*+ ! , + $- ( ) ). ' '+(( / 0 +( 1 2 3 22 0 4%%4% 5 . 6 ' $ ( 7 + - ). 89 * :4 ) + 4:;:: '< 2 89 ' $ , (+ 7 + = -+ ). "!# +! , # + , - , . / # / / " 0 1 # + '23' + 4 + 4 / # # + . , . / # / " # # 5 & 6 + , + , 7 ! 5 + . 8 + 9 + . . 5 9 , : 8 + " # + . , " 1 + , + + , + " +-(# !&#, ; . / # / / + '23' , ( # 9 /

(3)

*. /

( 2' . 4 2 < ' 8 , , / + = >" 8 % , , , + , . , ? @ , A / , , # " ( . / 8 , 8 .. 9 # , " , , / 6 # , 9 , .. # B , 9 ? # @ / A " ( , , B # 8 " 6 B . B , # .. " & CDE! 1! F G13$ !G H3 =I> . , ? . -. , .. . , . J - / @" (13 = K> . ? . , / 8 , , 4 , / 9 . , / 8 @" G . J # / , / / 8 , , , , / " B , 4 . J L " ( 8 , , " ( / + , 4 -. / 9 " ( / , + , , + , , . . 9 " L 5 G 4 + , 8 , , G 4 . , 4 # 5 • + + 9 A + , • + / .. 4 , " & 9 , : 8 # = > + 9 8 , 9 8 + " (+ , M M 9 / M M + " + 9 8 - 68 4 - + . # . " ( - . / B / - . # N +B # " . + G 4 6 4 5 / , -/ - , " H , 3 . / # / O 9 , - , , """ " H 4 9 , -+ + , , "

(4)

I

0. 0.*.

%

( 8 1 / , # ! # # G , 8 -= *>" & . 6 4 - , # / # " ( 96 . , , B 4 5 P 8 ! # # G , P "

0.0. /

1

/ D 1 , 9 / " 8 , , / # , 9 9 " & . , # / / .. , Q , 6 , 6 # 8 8 # '23' =R> / ? # 1& @ ." . " 9 # 4 # '23' B '23' " # 1& 9 , , "

0.2.

3

G # / # # . 9 , .. -4 " / 4 # # . / ? @" G # 6 / B 9 , < 4 , - " ( . , # / , 4 .. .+ ( + + ( "

0.4. !

( # 1& 8 4 " 3 4 , 4 , #- / 9 " # '23' =R> # / # " / # L 4 / 5 #- / / # . " L 5 / # 8 , ? @ 4 / / 4 # # . L " L 5 3 , 4 / # # + . 8 + ( . / B 4 # # . 9 . .. " '0 1 0 + , + + + ( 1 + !"# $ % & #- / / - # -! """ # $ """ % & ' ( """

(5)

* + ( 0 + + +( + +(> 1 ? " G 4 / 8 , '23' 9 8 4 , # 8 . 4 "

0.5. $

%

G # / 9 9 , 8 , # " ( , , N , , / B 9 / # # . " 1 9 A 4 / " . , 8 # # N / B " ( # '23' 9 9 , 4 4 / # # . 5 #- / / # . " D 9 , 8 4 9 # # . " / B 9 8 # / 4 / 9 9 . , / # . , , B . , B # / B " 8 / . , 4 # / - .

E' & 3 '&(1! = I>

. # . # 9 " ( 4 1 . # -# '23' . / " H . ? 1& @ - # , N / , " ( 4 . # 6 " ( # . 4 "

2. +

6

( #- # 9 , / 4 + & + , 1 , " D + + @ + " , L I . + , + , + , + " , , + . 4 , + 4 6 . 4 / / "

2.*. 7 8

( . + 8 , B # = K> 5 6 " & & 6 L / B 1 9 . ! L I 5 ( + 1& + 4 , , J 9 " G # # / S , 6 . ? , 6 @ 5 4 . . 4 . # # / B "

(6)

K . , 4 # 8 6 , 8 / B . : 8 6 6 / 8 9 . " 5 ( 5 .. 6 , " .. . / 9 , / , . , 9 , " ( . 5 4 . . 4 4 . 9 " # B 9 4 7 " ( 6 5 N , " 3 . , . -. 9 S 4 , . J 9 6 S . , 6 . - " 1 4 5 ( 5 / . , N , " G # , 6 / 9 - , 9 .. / " ( 5 .. . , , , # ? 9 @ !0T! 3 = > , 8 , 9 6 S "

2.0.

9

( # 6 / . , , # / 8 9 , - , , " ( # 6 / , / , 4 " , 9 -/ , " 9 4 " 6 / .. " 1 .. / 4 4 4 " ( # / # " # - 5 U

2.2. -$:

8 ;

<

!

( 1& 9 , " D 8 , 8 9 / , / " & G % =K> ? , , 4 B Q , 9 @" , 6 1& B . 8 Q , , # , # 6 , / # " & . , # ; , # / . / "" " 6 . / . , , 0 / + 9 0 + + 9 # / , 8 # , """ / # / , 8 V " ( 9 9 96 . 5 P 9 9 4 , .. , # "

(7)

P , , + 9 , -N , # " & , # - - , " $ % 9 % = I> ' ! 9 = W> ( = R>" 8 , 4 5 P Q , , . 7 P . 96 , . J N 4# , # # .. 9 . .. " H 8 6 . , / 1&"

4. :

G 1& 6 / / " ( ? / @ , 8 # . 96 . ? / @ # $"L" ! % = > & = > 4 " ( / 4 . / - . "

4.*.

:

3

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

4.0. :

3

1 .. (+ 1 + ( 0 .+ ( + 4 / " , , " D . 4 9 # # . " E 8 . " 1 . 8 9 , " . , 9 9 8 , # / / 8 4

(8)

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

(9)

-W , 4 # $ % 9 % 5 • ( , 8 # # 1 .. . " 6 , 8 , / B " & . / B , " , 9 . / " 6 .. , # 4 . " • ( / [ # # 9 9 / , 9 """ " 6 4 , " D . , , . / , 8 4 " • ( 1 .. 8 . 8 " 8 / , ? 9 , @ 4/ ?5+! , I @ F8F 4 / 8 , , 4 , . " 6 9 , , 4 " ( . 9 . , 4 "

5.

# 9 . . # 6 , 6 " ( # \ , - , . .. , " G $ % 9 % - 9 , # / 4 , 4 , , " 9 , , , # . 1&" & J / , , 4 , - # 9 "

5.*.

7 /

8

G 9 # / 4 J . J - / . " . - " 8 . ? 4 . 9 @ . . 9 ] # = > . " D 9 , . O 9 .. . , 9 , " . 8 # 9 8 / , " ( . B 8 4 . . 4 5 # . , "

5.0.

7 /

8

3 - . 9 / , , -. " D , - " 1 . - 9 9 , # / / B 8 . , . . 4"

5.2."

:

. 9 .. . " & . 6 " , / 9 . / . 9 4 "

(10)

. - , , . B .. 6 " . # # 8 . 5 ? .. , @ / 1&" 1, 4 # # . 8 , F 6 " ( . 9 8 # 6 . 6 8 # "

=.

& 9 ? @ / 9 " H #- # , , 4 1!' H1 = > / . ? . / . 4 @" . / / 1& 8 4 . , " 1 ^ % = > ) .. = > / " 4 F 4 . 9 . . . . U _ ? . @ / 4 . U ( - 9 9 , 9 4 8 8 4 " & 6 , )"( = > , 4 , 9 . 4 , "

=.*

1 / , N , " 4 + . / . - = I>" , 8 + 4 8 + @ + ( + ? 8 . / , / + " C . / . # , " 8 . , # " 1 1&"

=.0.

, , ? @ #- # 6 = > = > = R> = > / , + J ( + ( 1 + $ .. .+ ( + + 0 + ( " , . , 8 8 ? . J 4 . 9 6 9 9 , @ = >" / (13 . , , / = R> / 6 9 , 8 , 8 , " 1 ? 8 . 8 . . . . / B , . @" 9 . , ( 4 # 5 • . • . " % "" ( ( 8 . 4 " E , 8 .. 9 . , , " 3 00 ! !DC1T = W> ? , . # . . , @" . 8 / 6 5 ? 9 . @" F +, , + + + 0 1 + @= >" % " " ( 9 . ? @ .+ ( + 1 ( (+ , 1 0 ( + ( , ) G

(11)

# # .. - # , / , . , , / . J , = >" ( , , / . " . 9 , - # / 9 U G # / . " 1 4" ? @ . 8 . 0 , L J =W>" G 4 ? @ = I> / .. 4

3 '&(1! 31' D' & (1` ' &&1 3GD " " & (13 . 8 9 / ? , @ " D -. / . ? -9 , @ = >" , " , .. 9 + 0 + + " 1 .. ( !D )1 H D )1 = *> , . / 8 , " 1 - # / 9 , 9 " 1 . / . # / 4 B . " 1 9 8 . . / , ? @"

=.2. +

%

<

8

G , 9 4 . " 1 .. ? + 0 $ ( 1 0 .+ ( . 0 .+ ( + . + + ( 1 .+ ( . + + + ( 1 .+ @ = >" E 9 . J 4 . . " 1 .. , , 9 9 , 6 6 5 , - / 4 = >" HDH 2 = > . / , 4 . , 9 . " ( , 8 .. . 8 8 " E . / 4 B 8 . 5 • & ! # # ? - # / @ 8 / / # # G , / " 1 .. , 9 # 4 8 9 # # 8 , " • & , , , 9 , , " . , 4 Y " 4 , . " 9 8 , " ( # L # 8 4 "

(12)

L 5 ( 9 + # (13

>.

, . ? 1& @ , # / . / """ , " ? @ , , B . / / 8 -, " G # 6 , " D / -/ / # # . , / , 1&" G 4 , / # / " G [ / , 6 . , # 5 S 6 " 1 .. , 9 , . 4 9 / B . " H , 1 / 4 68 .. , 6 , 8 4 9 # # . " G [ . , # , " 1 .. B , - # / . / / . , / , 4 / 8 - " ( 9 / . . ? . . @ / , " E 4 8 .. . / . , 4 . . / N A " ( . 8 8 4 , " . 9 . / 9 9 4" ( # ? , @ , L B 9 . 4 . . . . " ( , .. + 6 4 1 . 96 G1 = >" + # +D.. H +1 ! # # DH1! " (+ 96 . + . .. + 1&" (+ # ! . + 4 + , " & . # / 6 + N +DH1! " H . # , + # 4 + 4 9 +D ; + , " ? "! ?(/-@7!# /@&-"+?(/-@# 53 & 4 & . , 4 9 . a -@ ! ( ? /#?(/-@ #A@(B!(/C ! +!+-"/#? !!( - ! (/ !+!@( /@(! / / ! / . # / 4 5 . ?"(! - @/(/ ! D ?"(? !!E -@(!F( ? /#?(/-@ $ _!1 _{; 1} _b E ( 3DHcDH L H ( 311 & , b -@#(" (/-@ D - ! (/ !E 7! #!@#

G

(13)

, -, . 6 8 , / B 6 6 9 , , 4 / . , -, . , G , G " 88 ; ! 6 ; &# A 8 . ? , @ (13 6 / # / 4 / b : 3 $ 2DC 2 : 3 ' ! H1 ! C E( )EH X ! ! H / 8 " : " L R 5 ( . 1& # + ,

H. " 8

= > H3DLL " ' 9-+ + I = , `; Hd "& . ' , < W * = > !0T! 3 " + + K (+ +, / @ + + 1 WW* = > C ! LL '"(" (E32 1"0" , + .+ +. ( ( .+ ( + ( , dR R R W ' 3 W =I> CDE! 1! G13$ !G H3 !" ' T1!1 " 'E1 L" 3 ( eH $"'" L + + 1 K 1!3 WW =*> !DH L 3 H ' (" ; / 5 8 4 . 9 # 0 9 13 WW =K> G!E 21! &" I + +. + M + ) , C ! , < 3 D WW W* I = > 1!' H1 $ (" 3-) WWK =R> 1!' H1 $ (" + + @2 + +( 1 ! , + 1 / dI , WWW && WR WWW =W> 0! ;1( (" L HfD 3 " E , + 0 .+ ( + , , + 1 . 1 1 3D( ! 3 5 0 !3 WW* 9 8 5 ? # 5SS" . " ". S9 S6 S3 @ C 9 3 . = > 0!EHG3 1 H '" !D31H ) ( 3 C!DE` " >( 0 .+ ( + ' + + K ? + + + + >( 0 .+ ( + & D 9 WWW = > )ELL + $ # ^ - Z 3 ( # # WW = > )EH 0" X ! ! H ;" ( 1 + L WW = > $ 2DC 2 L" 1 + + 1 1 + WW = I> $ 2DC 2 L" @ + +( 1 1 1 + WWR = *> ( !D )1 )" H D )1 $" &" 0 + + 0 ! , L J 0 dWW $ $ Y KI R WWI

(14)

I = K> (13 )) L 1 + ( ( 1 K 1 + $ 1 3 3 3 0 d ; * & * WWI = > (13 ) !DH ' (" NNNL 1 K + @ NNN ! , L J 0 3 9 D 9 W* = R> (13 ) C( H D 3" + 1 K 1 1 + @ $ + , / @ ( + @ 1 + / L E3 ;33 WWR = W> ' ! H1 C" ! C E( $"'" + + 1 + +(( 1 + WRW = > ' 33DH !" ' !DLL " ' ( + H + 1 ^ - Z 3 H < T % WWR = > HDH 2 " 21E ) )" + K ( 1 @ D`LD!G EH ;1!3 T &!133 WW* = > &D! 1! '" # 4 / 1 1 & WR = > !D 2 ! $"L" ' . $ . +I ) , C ! , < ' # W W = I> !DE331 E L" @ + @ .+ ( + +(( + 1 G / , d S WWR WWR = *> !DE331 E L" 5 + + + + 1 ' K ( 0 + F ( + G + + 3 & L ' WR = K> !DE331 E L" 1!' H1 $ (" 5 + 0 + (+ . 1 1 0 + + + + ( 3 & L $ WR = > !EC(1 "(" D3 1! !" .. +. + + + .+ ( D N 9 # , # , IK d R W* WW = R> 3' ! ) 3 ECC ! ( ( I+ , dI I K -. ' ! , < WR* = W> 00 ! ^" !DC1T G" K + +. ( .+ ( + + ( ( , K d R W* - . ' ! , < WR = > !DHG1 E $ " ( ( , M&EL MM/ 6 MMM WWR = > DEH2 ! " 5 + '+ L ( '3 G1 & G # 3 9 WWW = > ^1 2 + + + +. + M ! ' 5 ^ - W W = > T G ; 3"C" 2) X H ) G" ,? + ( = , R d ** G 3