2021 CLINICAL COMPONENT TROUBLESHOOTING AND CONTINGENCY MEASURES
WEBINAR
Katya Masnyk, CEO
Adam Sayers, Manager, Exam Development Michael Fullerton, Senior IT Consultant Laura Segal, Exam Officer
March 15, 2021
Welcome.
Agenda
1. Prevention 2. Preparation
3. Contingency Measures
4. Troubleshooting Scenarios
5. Frequently Asked Questions
Prevention
Prevention
•
CAPR has put measures in place to safeguard against theinterference of technical issues (i.e., updated station timing and contingency plan).
•
The exam platform is automatedo Have patience and breathe as you are moved through the exam.
o Don’t push buttons or click links, unless you have been asked to do so in the instructions.
•
CAPR has added 1 minute to each Pre-Encounter and 1 minute to each Clinical Station to create a 1-minute‘technical buffer’ in each step of the exam.
•
To ensures candidates do not lose any examination time due to the technical requirements of the exam delivery platform.Update on Station Timing
Update on Station Timing
10-minute Stations (Saturday)
Pre-Encounter 3-minute countdown timer Clinical Station 11-minute countdown timer
5-minute Stations (Sunday)
Pre-encounter Area 2-minute countdown timer Clinical Station 6-minute countdown timer Overview of Modified Station Timing:
Update on Station Timing
• The Pre-Encounter countdown timer will begin at 3 minutes for a 10-minute station and 2 minutes for a 5-minute station.
• When the Pre-Encounter countdown timer runs out, you will be automatically moved into the Clinical Station.
• Your video will connect automatically, and you will join audio manually
• At ~ 10:40 for a 10-minute station and ~ 5:40 for a 5-minute
station, the Examiner will ask you to begin the station when the countdown timer hits the 10-minute or 5-minute mark, as
appropriate.
Preparation
Prepare your web browser
Download or update Google Chrome.
Reset your Chrome settings to default (see Supplement to Module 4 and 5).
Add or enable the ProctorU Extension in Chrome.
Save your ProctorU Sign In information to your browser.
Connect to your router/modem via ethernet cable (highly recommended) or to stable WiFi (if necessary).
Disconnect all other devices from network (highly recommended).
Confirm no or limited use of your network by other users for the duration of the exam (highly recommended).
Plug your computer into a power source.
Prepare your network
and computer
If using someone else’s computer or network, confirm you have admin privileges.
NEW resource has been added to our website under Module 2.
Run the Test Your Equipment feature in ProctorU.
NEW link is available in the Guide to Troubleshooting and Contingency Measures.
Prepare your network
and computer
X Dual monitor configurations
X Third-party antivirus software and pop-up blockers X Windows 10 S Mode
X Virtual machines X VPNs
Prepare your network and computer
Prohibited technology
: Remove all clutter and prohibited items from your space.
Ensure you are the only person in your space for the duration of the exam.
Have an appropriately sized mirror on hand (for proctoring purposes).
Confirm you have all the required props on hand.
Set up your computer and webcam.
Align your camera angle for the best view of your space.
Prepare your space
Contingency Measures
Contingency Measures
•
A contingency session will take place immediately following each scheduled Clinical Componentsession.
•
The contingency session includes a 10-minute review period, followed by time for 6 make-up stations.Scheduled Clinical Component Administration Session:
Station 1 Station 2 Station 3 Station 4 Station 5 Station 6
10-minute break to review candidate completion status Session Contingency Time:
Make-up station 1
Make-up Station 2
Make-up Station 3
Make-up Station 4
Make-up Station 5
Make-up Station 6
Contingency measures
Contingency measures
Scheduled Clinical Component Administration Session:
Station 1 Station 2 Station 3 Station 4 Station 5 Station 6
10-minute break to review candidate completion status Session Contingency Time:
Make-up station 1
Make-up Station 2
Make-up Station 3
Make-up Station 4
Make-up Station 5
Make-up Station 6
Example: Delayed start or technical issues in Station 1
Contingency measures
Session 1
Contingency 1
Session 2
Contingency 2
Session 3
Contingency 3
Session 4
Contingency 4
8:00-9:10 9:34-10:44 11:10-12:30 12:45-13:55 14:15-15:25 15:50-17:00 17:25-18:35 19:00-20:10
Contingency sessions occur immediately after each scheduled session:
Example of Saturday/Day 1 schedule
Contingency measures
Session 1
Contingency 1
Session 2
Contingency 2
Session 3
Contingency 3
Session 4
Contingency 4
8:00-8:40 9:00-9:40 10:00-10:40 11:00-11:40 12:00-12:40 13:00-13:40 14:00-14:40 15:00-15:40
Example of Sunday/Day 2 schedule
Activation of
Contingency Measures
• No action is required by the candidate.
• Candidates who are unable to attempt a station due to technical issues will be automatically rescheduled for a make-up station during the contingency
session.
Troubleshooting Scenarios
I don’t see any
Active Exams in ProctorU
• Don’t panic – if you received a booking confirmation, you are registered for the exam and will receive proctoring times for both days.
• Follow up with ProctorU via the chat/help feature
• Contact:
csc_exams@alliancept.org
1.
I can’t start
my proctoring session
•
Use the “NeedHelp? Chat Now!”
feature.
•
OR call:1-855-772-8678 and select option 2.
2.
I can’t see the LogMeIn app
•
If the desktop app does not download•
Click Need Help?button to use the Help chat.
Need Help?
3.
I can’t see the LogMeIn app
TIP!
• Check your taskbar for
ProctorU icons.
OR
3.
I lost my connection to the exam platform
•
Contact you proctor via the LogMeIn chat box•
Your proctor will sign you back into the exam 4.•
Sign in to ProctorU.•
Click the “Reconnect”button.
•
You will repeat some aspects of theproctoring.
I lost my connection to
the exam platform and ProctorU 5.
•
You will be logged into your in-progress exam.I lost my connection to
the exam platform and ProctorU 5.
I entered my exam already in-progress
•
Click the“Start Pre-Encounter”
button.
6.
2:10
1. Finish
I entered my exam already in-progress 6.
0:45
2. Finish
I entered my exam already in-progress 6.
0:00
3.
I entered my exam already in-progress 6.
My video did not come on for the station
IMPORTANT: When you enter each Clinical station:
1. You must WAIT until you see your camera activate automatically.
2. THEN Click the blue
“Join Audio by
Computer” button.
7.
My video did not come on for the station
If you click “Join Audio by Computer” to soon (i.e., before your camera activates), You will need to start your video
manually.
7.
PLEASE NOTE:
If your video does not connect by the time the countdown timer hits 9:30 for a 10-minute station and 4:30 for a 5-minute station, YOU WILL NOT BE REQUIRED TO CONTINUE WITH THE STATION.
You will be scheduled to make up the station during the
contingency session. The station will become a waiting room.
My video did not come on for the station
7.
TIP:
Select “Leave
Computer Audio”.
THEN
Join Audio.
My audio did not come on for the station
8.
PLEASE NOTE:
If your audio is not working by the time the countdown timer
hits 9:30 for a 10-minute station and 4:30 for a 5-minute station, YOU WILL NOT BE REQUIRED TO CONTINUE WITH THE STATION.
You will be scheduled to make up the station during the
contingency session. The station will become a waiting room.
My audio did not come on for the station
8.
