"أثر إدارة المعرفة على الدافعية لدى العاملين في المؤسسة "

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ﺔﻴﻌﻤﺎﺠﻟﺍ ﺔﻨﺴﻟﺍ

2018

/

2019

ﻲﻤﻠﻌﻟﺍ ﺙﺤﺒﻟﺍﻭ ﻲﻟﺎﻌﻟﺍ ﻡﻴﻠﻌﺘﻟﺍ ﺓﺭﺍﺯﻭ

ﻱﺩﺍﻭﻟﺎﺒ ﺭﻀﺨﻟ ﻪﻤﺤ ﺩﻴﻬﺸﻟﺍ ﺔﻌﻤﺎﺠ

ﺭﻴﻴﺴﺘﻟﺍ ﻡﻭﻠﻋﻭ ﺔﻴﺭﺎﺠﺘﻟﺍﻭ ﺔﻴﺩﺎﺼﺘﻗﻻﺍ ﻡﻭﻠﻌﻟﺍ ﺔﻴﻠﻜ ﺭﻴﻴﺴﺘﻟﺍ ﻡﻭﻠﻋ ﻡﺴﻗ                

ﺭﺍﺩﺇ ﺭﺜﺃ

ﺓ

ﺔﻴﻌﻓﺍﺩﻟﺍ ﻰﻠﻋ ﺔﻓﺭﻌﻤﻟﺍ

ﻯﺩﻟ

ﻴﻠﻤﺎﻌﻟﺍ

ﻥ

ﻲﻓ

ﺔﺴﺴﺅﻤﻟﺍ

"ﻱﺩﺍﻭﻟﺎﺒ ﺭﺌﺍﺯﺠﻟﺍ ﺕﻻﺎﺼﺘﻻ ﺔﻴﻠﻤﻌﻟﺍ ﺔﻴﺭﻴﺩﻤﻟﺍ ﺔﻟﺎﺤ ﺔﺴﺍﺭﺩ"

                                     

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ﻪﺘﻠﻗ ﻊﻣ ﻞﻤﻌﻟﺍ ﻞﺒﻗﺍ ﻢﻬﻠﻟﺎﻓ ﺎﻬﻴﻨﺟ ﰲ ﺐﺒﺴﻟﺍ ﺖﻨﻛ ﺓﺮﲦ ﻯﺪﻫﺍ ﻲﻗﺯﺍﺭ ﺎﻳﻭ ﻲﻘﻟﺎﺧ ﺎﻳ ﻚﻟ

ﻪﺘﻟﺎﺿ ﻊﻣ ﺪﻬﳉﺍﻭ

ﺎﻳ ﱯﻴﺒﺣ ﺎﻳ ﻚﻟ ،ﺖﻧﺍ ﻻﺇ ﻪﻟﺍ ﻻﻭ ﻙﺅﺎﻨﺛ ﻞﺟﻭ ﻚﻫﺎﺟ ﺰﻋ ﻪﺒﺋﺍﻮﺷ ﻊﻣ ﻲﻌﺴﻟﺍﻭ

. ﺍ ﻝﻮﺳﺭ ﺎﻳ ﺔﻋﺎﻔﺸﻟﺍ ﺐﺣﺎﺻ ﺎﻳ ﻚﻴﻟﺃ ، ﻊﺿﺍﻮﺘﳌﺍ ﻲﻠﻤﻋ ﺍ ﻝﻮﺳﺭ

ﻥﺍﻭ ﺎﻨﺴﺣ ﻻﻮﺒﻗ ﻪﻠﺒﻘﺘﻳ ﻥﺍ ﺍ ﻦﻣ ﺎﻴﺟﺍﺭ ﻞﻤﻌﻟﺍ ﺍﺬﻫ ﻱﺪﻫﺍ ﺓﺮﻫﺎﻄﻟﺍ ﻲﺑﺃ ﺡﻭﺭ ﱃﺃ

.ﺏﺭﺎﻳ ﺪﻠﳋﺍ ﻥﺎﻨﺟ ﰲ ﻪﺘﺟﺭﺩ ﻦﻣ ﻊﻓﺮﻳ

ﱵﻟﺍ ﻥﻮﻨﳊﺍ ﻲﻣﺃ ﱃﺇ

ﻰﻠﻋ ﲏﺘﺑﺭ ﱵﻟﺍ ﻲﻬﺘﻨﻳ ﻻ ﺎﳖﺎﻨﺣ ﱵﻟﺍ ، ﱄﺎﻴﻠﻟﺍ ﻲﻠﺟﺃ ﻦﻣ ﺕﺮﻬﺳ

ﺔﻣﺎﻘﺘﺳﻻﺍ

ﲔﺴﺣﻭ ﻖﳊﺍ ﺪﺒﻋ ﻲﺋﺎﻨﺑﺃ ﱃﺇ ﱯﻧﺎﲜ ﺖﻔﻗﻭ ﱵﻟﺍ ﱵﺟﻭﺯ ﱃﺇ

ﲑﺴﻳ ﺊﺸﺑ ﻮﻟﻭ ﻲﻧﺪﻋﺎﺳ ﻦﻣ ﻞﻛﻭ ﻲﺋﻼﻣﺯ ﻞﻛ ﱃﺍ

ﺭﺍﻮﻏ ﻝﺎﲨ

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 









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



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

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



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

 





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

2019

 



 



 



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



 

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 

ﺚﻋﺎﺑ ﲔﳌﺎﻌﻟﺍ ﺏﺭﺎﻳ ﻞﻀﻔﻟﺍﻭ ﺔﻨﳌﺍﻭ ﺮﻜﺸﻟﺍﻭ ﺪﻤﳊﺍ ﻚﻟ ﻢﻬﻠﻟﺍ ،ﺕﺎﳊﺎﺼﻟﺍ ﻢﺘﺗ ﻪﺘﻤﻌﻨﺑ ﻱﺬﻟﺍ  ﺪﻤﳊﺍ ﺴﺘﻟﺍ ﻰﻛﺯﺃﻭ ﺓﻼﺼﻟﺍ ﻞﻀﻓﺃ ﻪﻴﻠﻋ ﺪﻤﳏ ﲔﻣﻻﺍ ﻕﺩﺎﺼﻟﺍﻭ ﺕﻻﺎﺳﺮﻟﺍ .ﻢﻴﻠ :ﻞﺿﺎﻔﻟﺍ ﺫﺎﺘﺳﻷﺍ ﱃﺇ ﻞﻳﺰﳉﺍ ﺮﻜﺸﻟﺎﺑ ﻡﺪﻘﺘﻧﻭ ﻞﻴﻤﳉﺎﺑ ﻑﱰﻌﻧ ﻞﻤﻌﻟﺍ ﺍﺬﻫ ﺯﺎﳒﺇ ﰲ ﺎﻨﻟ ﺎﻧﻮﻋ ﺖﻧﺎﻛ ﱵﻟﺍ ﺔﻤﻴﻘﻟﺍ ﻪﺤﺋﺎﺼﻧﻭ ﻪﺗﺎﻬﻴﺟﻮﺘﺑ ﺎﻨﻴﻠﻋ ﻞﺨﺒﻳ ﱂ ﻱﺬﻟﺍ ﺔﻔﻴﻠﺧ ﻦﺑ ﺪﲪﺃ .ﲑﺧ ﻞﻛ ﺎﻨﻋ ﺍ ﻩﺍﺰﺠﻓ ،ﻩﺩﺍﺪﻋﺍ ﺔﻠﻴﻃ ﺎﻨﻟ ﻩﺭﺪﺻ ﺔﻌﺳﻭ ﲔﻤﻜﶈﺍ ﺓﺬﺗﺎﺳﻷﺍ ﱃﺇ ﻞﻳﺰﳉﺍ ﺮﻜﺸﻟﺎﺑ ﻡﺪﻘﺘﻧ ﺎﻀﻳﺃﻭ ﻢﲥﺎﻈﺣﻼﲟ ﻥﺎﻴﺒﺘﺳﻻﺍ ﻢﻴﻜﺤﺘﺑ ﺍﻮﻠﻀﻔﺗ ﻦﻳﺬﻟﺍ .ﺔﻤﻴﻘﻟﺍ ﻢﲥﺎﻬﻴﺟﻮﺗﻭ ﻢﳍ ﺔﻴﲢ ﻒﻟﺄﻓ ﻢﲥﺪﻋﺎﺴﻣ ﻰﻠﻋ ﻱﺩﺍﻮﻟﺎﺑ ﺮﺋﺍﺰﳉﺍ ﺕﻻﺎﺼﺗﻻ ﺔﻴﻠﻤﻌﻟﺍ ﺔﻳﺮﻳﺪﳌﺍ ﻝﺎﻤﻋ ﻊﻴﲨ ﺮﻜﺸﻧ ﺎﻤﻛ

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                       45     43   9555 %    spss 23.                 Abstract:

The aims of this study is to demonstrate the impact of knowledge

management on employees motivation,By examining the relationship between

the dimensions of knowledge management and motivation among employees, This study was carried out through an exploratory study through the questionnaire as a tool for collecting data and distributing it to the study community which consists of 45 employees in the practical directorate of the Algerie Telecom in eloued, Forty-three questionnaires, equivalent to 95.55% of the number of questionnaires distributed, were retrieved. The analysis was carried out using the statistical analysis program spss 23.

One of the main findings of the study is that there is a weak and non-significant correlation between knowledge management and motivation among the employees of the institution in question, One of the most important recommendations of the study is the need to deepen the concept of knowledge of the employees of the Directorate of the practical communications of Algerie in eloued, because this concept is not rooted strongly in them.

key words:

Knowledge, knowledge management, knowledge diagnosis, knowledge generation, knowledge storage, knowledge distribution, application of knowledge, motivation.

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I                                  Ι  Π      Ш  ∨                          06                  07                07                  16            28                28                  33                  42                  42                  50        53                        56                   56                   59                  60                60              62                66               66               87        95      97  

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II    101        

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                                     









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IV               1  1                  12    1  2                    51    2  1             60    2  2       62    2  3         63    2  4               64    2  5                 66    2  6                  67    2  7                    68  2  8                   69    2  9                   70    2  10               71  2  11               71  2  12                            72    2  13                            73    2  14                            73    2  15                            74    2  16                            74    2  17                          75    2  18                          76    2  19                            77    2  20                          79    2  21                          80    2  22                            82    2  23        T             83    2  24                     84    2  25                       84    2  26                       85    2  27                       85    2  28        87  

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V                  1  1             1  2         9    1  3           16    1  4           21    1  5           24    1  6           36    1  7                       38    2  1                   57    2  2                 66    2  3                 67    2  4                   68    2  5                    69    2  6                   70                    01                     02           03              

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           

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

 

                                                                                                                                                                                         1                                       2      ·    

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·     ·        ·       ·      3                            )       (            ·      %5              ·       %5  ·        %5  ·       %5  ·        %5  ·       %5 

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·                                            % 5  4      ·              ·       ·             5                           :   ·     ·               . ·                  . ·         6               ·   ·        ·                        

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7                               15  2019   10   2019        8                           9                        10                                    1  1               ) مﻗر لﻛﺷﻟا 1 -1 ﺔﺳاردﻟا جذوﻣﻧ :(        1    . 2     . 3     . 4     . 5     .             

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                                                                                                                                      

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                                                                                                    ,                   ,                        .                     1                                      2               3         4                 : "     "  – ₃₁  1     2007   24  25  2      23    2002   41  3           14  2008  90   4     2013  25  26 

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                              (Peter Drucker)                     1         : "              2                    ...                    :                     3          :                            4                                         .        Fireston                  .                                    5                        :           1      2013  13    2                    2008   19    3

Davenport t. hand and Prusokl, working knowledge, Harvard business school,1998, p.42.

4                  2014   46   5     .47  

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  1  2                               2012  2013  5      1  2         :                                  ü  ü  ü  ü    ü    1    ü     1                2011  18  19  

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ü     ü                1    1       2          3                           2    1           2         3             3    1       1       2005  2006  25    2    21 3   21 