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Table of contents

Members of the Restricted Jury ...Error! Bookmark not defined.

Acknowledgements ...Error! Bookmark not defined.

Table of contents ... 1

List of Tables ... 5

List of Figures ... 5

Glossary ...Error! Bookmark not defined.

Introduction ...Error! Bookmark not defined.

1. CONTEXTUAL FRAMING OF THE STUDY AND MOTIVATIONSError! Bookmark not defined. 2. RESEARCH METHODOLOGY ... Error! Bookmark not defined. Integration of research questions ... Error! Bookmark not defined. Research approach ... Error! Bookmark not defined. 3. OVERVIEW OF THE CHAPTERS ... Error! Bookmark not defined. 4. THESIS OUTLINE ... Error! Bookmark not defined.

Aligning International Assignments with Service Offshoring

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Strategies ...Error! Bookmark not defined.

1.1 INTRODUCTION ... Error! Bookmark not defined. 1.2 BACKGROUND LITERATURE ... Error! Bookmark not defined. 1.2.1 Service offshoring strategies ... Error! Bookmark not defined. 1.2.2 International assignments: types, reasons and limitations ... Error! Bookmark not

defined.

1.3 ALIGNING INTERNATIONAL ASSIGNMENTS WITH OFFSHORING STRATEGIESError! Bookmark not defined. 1.3.1 Service offshoring drivers ... Error! Bookmark not defined.

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Exerting Control in Offshore Outsourcing: The Role of Expatriates

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and Inpatriates ...Error! Bookmark not defined.

2.1 INTRODUCTION ... Error! Bookmark not defined. 2.2 THEORETICAL BACKGROUND ... Error! Bookmark not defined. 2.2.1 Agency problems in an offshore outsourcing context .. Error! Bookmark not defined. 2.2.2 Control mechanisms ... Error! Bookmark not defined. 2.2.3 Staff transfer: expatriate or/and inpatriate ... Error! Bookmark not defined. 2.3 METHODOLOGY ... Error! Bookmark not defined. 2.3.1 Research design ... Error! Bookmark not defined. 2.3.2 Data collection ... Error! Bookmark not defined. 2.3.3 Sampling ... Error! Bookmark not defined. 2.3.4 Data analysis- coding and category formation ... Error! Bookmark not defined. 2.4 FINDINGS ... Error! Bookmark not defined. 2.4.1 To manage the agency problem ... Error! Bookmark not defined. 2.4.2 Through expatriate ... Error! Bookmark not defined. 2.4.3 Through inpatriate ... Error! Bookmark not defined. 2.4.4 The shift from expatriate to inpatriate... Error! Bookmark not defined. 2.5 TOWARDS AN INTEGRATIVE FRAMEWORK ... Error! Bookmark not defined. 2.6 DISCUSSION AND CONCLUSION ... Error! Bookmark not defined. 2.6.1 Managerial implications ... Error! Bookmark not defined. 2.6.2 Limitations and further research ... Error! Bookmark not defined. 2.7 APPENDIX – The interview guide at project level ... Error! Bookmark not defined.

Toward a Framework on Barriers in the Learning Process of

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Offshore Team Members: Longitudinal Case StudyError! Bookmark not defined.

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3.3.6 Presentation of the case ... Error! Bookmark not defined. 3.4 FINDINGS ... Error! Bookmark not defined. 3.4.1 Barriers in the learning process of offshore team members (Phase 1) ... Error!

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3.4.2 One year later: new barriers identified in the long-run (Phase 2) ... Error! Bookmark

not defined.

3.5 THE FRAMEWORK ... Error! Bookmark not defined.

3.6 THE DOUBLE-EDGED SWORD NATURE OF EXPATRIATES AND INPATRIATESError! Bookmark not defined. 3.7 CONCLUSION ... Error! Bookmark not defined.

3.7.1 Managerial implication ... Error! Bookmark not defined. 3.7.2 Limitations and further research ... Error! Bookmark not defined. 3.8 APPENDIX - The Interview Guideline ... Error! Bookmark not defined.

Contribution of Different Forms of International assignees in

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Knowledge Transfer: Case Study of an Offshore Insourcing ArrangementError! Bookmark not defined.

4.1 INTRODUCTION ... Error! Bookmark not defined. 4.2 LITERATURE REVIEW... Error! Bookmark not defined. 4.3 METHODOLOGY ... Error! Bookmark not defined. 4.3.1 Research design ... Error! Bookmark not defined. 4.3.2 Site description ... Error! Bookmark not defined. 4.3.3 Data collection ... Error! Bookmark not defined. 4.3.4 Sample ... Error! Bookmark not defined. 4.3.5 Data analysis ... Error! Bookmark not defined. 4.4 ALIGNING DIFFERENT TYPES OF KNOWLEDGE WITH DIFFERENT FORMS OF INTERNATIONAL ASSIGNEES ... Error! Bookmark not defined.

4.4.1 Long-term expatriates ... Error! Bookmark not defined. 4.4.2 Inpatriates ... Error! Bookmark not defined. 4.4.3 Short-term expatriates ... Error! Bookmark not defined. 4.4.4 Former expatriates (in this case who were short-term expatriates) . Error! Bookmark

not defined.

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Conclusions ...Error! Bookmark not defined.

1. SUMMARY OF THE CONTRIBUTIONS ... Error! Bookmark not defined. 2. MANAGERIAL IMPLICATIONS ... Error! Bookmark not defined. 3. QUALITY OF THE RESEARCH (VALIDITY AND RELIABILITY) Error! Bookmark not defined. 4. SUGGESTIONS FOR FURTHER RESEARCH ... Error! Bookmark not defined. 5. FINAL REMARK ... Error! Bookmark not defined.

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List of Tables

Table 0-1: Two dimensions of offshoring. Source: Adapted from UNCTAD (2004)Error! Bookmark not defined. Table 2-1: Demographic profile of participants ... Error! Bookmark not defined.

Table 3-1: Previous research on the factors that hinder the learning and the transfer of

knowledge of employees in organizations ... Error! Bookmark not defined.

Table 3-2: Summary of informants by location and job title for each study periodsError! Bookmark not defined. Table 3-3: The different functions of the different types of international assignees with their

positive and negative consequences ... Error! Bookmark not defined. Table 4-1: Previous research on typologies of knowledge ... Error! Bookmark not defined. Table 4-2: Summary of informants by location and job title ... Error! Bookmark not defined. Table 4-3: Different forms of international assignments for transferring different types of

knowledge and converting knowledge for accessibility across locations . Error! Bookmark not defined.

List of Figures

Figure 1-1: Extent of international assignments in function of offshoring strategyError! Bookmark not defined. Figure 2-1: Conceptual framework integrating expatriate and inpatriate as a means of control

to reduce the agency problem in a client-third party provider relationshipError! Bookmark not defined. Figure 3-1: Poland in comparison with Belgium from Hofstede index ... Error! Bookmark not defined. Figure 3-2: Conceptual framework on the factors that hinder the learning process of offshore

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