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Crisis Communication Strategies and Reputation Risk in an Era of Social Media: A Study of Online Users' Perception and Engagement

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Academic year: 2021

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Table 2.1: Social media types and examples (Fraustino, Liu & Jin, 2012)
Figure 2-1: Timeline of the launch dates of many major SNS and dates when community sites re- re-launched with SNS feature (Boyd & Ellison, 2008)
Figure 2-2: Crisis situation model of SCCT (Coombs, 2007)
Figure 2-3: Blog-mediated crisis communication model (Jin & Liu, 2010)
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